Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,831 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th May 2026

787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items were shipped in two different shipments, first item has arrived. Still awaiting delivery of 2nd item. Needed these right away to treat sick koi.”

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Posted 4 days ago

“The savio pond skimmer large faux rock that I ordered did not resemble the color depicted in the photo at all. It was much darker and doesn’t match my Tennessee boulders at all, if it had been the same color in the picture at would have matched perfectly. Wanted to return it and it would cost more to return the item than it was worth. Bad images!!!”

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Posted 1 week ago

“You charged me $15.63 for shipping for a $11.98 product. Still waiting for return paper work!!!!!”

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Posted 1 week ago

“Not too happy... I placed an order on 4/2/2026 for some fish food that was in stock and was charged for the purchase on 4/3/2026. By 4/7/2026 I still have not received a shipping confirmation and thaought that was odd. I made an inquiry to cuatomer support and asked what the delay was. I was told the items were still in the "processing" stages? Again odd and still no shipping confirmation. I contacted customer support again about the delay and was given a vague response. Later that day I finally recieved the shipping confirmation and the items were delivered the next day. I am just curious why sit on my money for a few days with an in stock item before shipping...”

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Posted 3 weeks ago

“We haven’t received our plants or decorator and the $25 new customer discount was not applied to our order at checkout You have some issues to resolve before we think about a better referral”

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Posted 1 month ago

“Still waiting for my mini pump. Had a back order for last Tuesday 8/19, haven't heard anything. Even notified customer service on 8/20 and they were checking on it.”

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Posted 8 months ago

“my Rosy Red did not sprout and I planted as soon as received”

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Posted 10 months ago

Hi Melanie! I'm so sorry your Lotus didn't spout as anticipated! Our Lotus expert reached out to you via email in order to try to offer either some advice or to see how we can get you taken care of - did you receive the email!? Please let me know how I can help! Kristen

Posted 10 months ago

“Some healthy some not so healthy. Gave customer service a month to respond with limited follow up. If you have a koi pond be preparred to quarantine the plants. Lots of bladder snails.”

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Posted 10 months ago

“I thought the feeder was junk for the price I paid. After some research, I could have bought a Koi Cafe for a little more. I wanted something that would last and with this feeder it’ll probably last 3yrs max. Very disappointed. I emailed and got a response that most of the feeders are junk. Well I could have bought one of those for a third of the price. I feel ripped off!!!!”

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Posted 1 year ago

“No, the experience did not go swimmingly well. I was expecting to receive my liner in 5 days as the shipping stated. My fault for not realizing that Play it Koi would take 4-5 days to process the order before shipping it. My goal was to beat the torrential rains that were predicted 7 days after I placed my order. Well, that did not happen and I wound up with 18” of water in my pond despite having a tarp over it. The water washed out all of the ledges in the pond. So I basically had to rebuild the entirety of the inside of the pond after pumping all of the water out. So, no it did not go swimmingly. As far as the actual process of placing the order, piece of cake like every other internet company.”

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Posted 1 year ago

“Not very good sent me the wrong product. Then told me I had to box the wrong item back up and take it bad to UPS store. None of this was my fault but I got no compensation for your screw up.”

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Posted 1 year ago

“My floating plants arrived nearly completely dried out. All of the roots fell off immediately. 4/10 would not re-order”

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Posted 1 year ago

“I’m still waiting for my plants to ship when I was told I would have them by the end of the week.”

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Posted 1 year ago

“See below for comments about the plants. Fertilizer was as expected.”

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Posted 1 year ago

“Order 46410 placed 10 days ago The Lillies and Hyacinth arrived 6/26. Still waiting for Nycon Floating Flora Island & Fish barrier - no word from you when/if it will arrive”

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Posted 1 year ago

“Our plants arrived quickly and look green and thriving. They are still quarantined before entering their habit, but I love them and I'm very excited. The fairy moss is a dark vibrant green. The duckweed was a healthy light green and very plentiful. The frogbit was big! I'm sure my Koi will be excited for all the new floating plants! Update: none of the plants made it through the quarantine and water acclimation processes. So no plants for my koi )=”

Play It Koi 2 star review on 18th May 2024

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Posted 1 year ago

“So so I’ll just say plants should be bigger for the price.”

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Posted 1 year ago

“Very small tuber. I was very disappointed in the size. I don't think it would flower for sometime.”

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Posted 2 years ago

“Plants didn’t come with roots”

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Posted 2 years ago

“I order two products from the site. One was cancelled due to not having it but was still listed on the site. I wouldn’t have bought either of the products individually. They are needed as a tandem for my application. Now I have no solution to what I was trying to solve and left only with a problem of getting half of what I needed.”

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Posted 2 years ago

Play It Koi is rated 4.9 based on 3,831 reviews