Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,831 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th May 2026

787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cost for my unacceptable plant was fully refunded, but the $19.99 shipping cost could not be refunded. So, in the end, I paid $19.99 for a plant that was too young and small to be shipped and seems well on its way to death (despite my attempts to nurse it to health and maturity). This experience does not make me wish to return to Play it Koi for future purchases.”

Helpful Report

Posted 2 years ago

“The search for a part for a Savio filter part led me to playitkoi online. The part was $13.00 the SHIPPING was $28.00! Had I known the shipping was that much I would have found a closer dealer. No where on their site can you find a physical address.”

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Posted 2 years ago

“the shipment ended up at the wrong address and there was a one week delay as a result. I understand that mistakes happen but feel there should be some kind of discount as a result of your error. I had to reach out several times to find out what happened and feel I should have been contacted prior to after the fact.”

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Posted 2 years ago

“Plants came with no instructions. The Lilllys were in bad condition.”

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Posted 2 years ago

“Terrible problem with tracking orders and delivery times very difficult Plants were all of very good quality no issue whatsoever”

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Posted 2 years ago

“Unfortunately, the pump/filter that I needed, and therefore ordered, has still not shipped, despite there being no indication that it was not in stock. An estimated ship date still hasn't been provided.”

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Posted 3 years ago

“Well I ordered proform, because several koi farm owners told me to purchase that after seeing the issue my koi had and specifically ordered from your company, because you offered two day priority shipping. I ordered last Monday morning the 8th and it was delivered on Thursday and unfortunately my koi passed away on Wednesday, the day before the medicine showed up. I can’t say if my fish would have survived having the medicine a day earlier, but regardless it was still very upsetting that I ordered on Monday and didn’t receive until Thursday and I paid extra for the two day priority shipping.”

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Posted 3 years ago

“ordered remote i wasnt aware it needed rcvr to work requested an RMA still no response”

Helpful Report

Posted 3 years ago

“The experience on the website was fair. My order qualified for free shipping but when the $10 discount promotion was applied, it knocked me off of free shipping. This is called “deceptive marketing practice” tho’ may alternatively be attributable to programmer incompetence. The quality of the plant materials sent by FedEx was poor. Roots broken from water lettuce plants. Thin yellowing irises... It seems surprising that the retailer would choose something other than their most robust plant materials particularly in light of the retail pricing. Given this experience, I would not purchase materials from Play it Koi again.”

Helpful Report

Posted 3 years ago

“Order placed 5/30/2022. As of 6/20/2022 have not received water poppies.”

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Posted 3 years ago

“Terrible customer service. Didnt return calls, aswered phone 1 out of 10 times I called. Shipping information was not sent until day before packsge was to arrive. Getting this info was critical because I was scheduled to be out of town.”

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Posted 3 years ago

“I recently ordered Nijikawa Color Genesis Premium Koi Food × 1 44lb Sinking 5mm. It arrived in 5 days but the production date says the food is 1 year old. Everything I have read about this food is that it is the freshest you can get, and this was not so I was very disappointed to see that it was a year old. Not much I can do about it now except find another vendor.”

Helpful Report

Posted 4 years ago

Nicholas, I'm very sorry to hear of your disappointment about the production date on the Nijikawa that you received. Our most recent shipment that arrived with the Color Genesis on it was delivered to us on 3/3, and at the time of delivery, the batch was the freshest that Nijikawa had available (Production date of 5/29/21). We utilize FIFO inventory procedures to ensure we maintain the freshest food possible, but with supply chain challenges across the globe, this was the freshest food that was available, and it was either we take this delivery or not have any Color Genesis to offer. If you would like to contact me prior to your next purchase to ensure the food's production date meets your expectations, I would be happy to verify the date before shipping your food out in the future. Once again, I'm very sorry to hear of your disappointment. I hope that you understand and give us a chance to take care of you again in the future. Best, Derek Boucher VP of Sales and General Manager Derek@PlayItKoi.com

Posted 4 years ago

Play It Koi is rated 4.9 based on 3,831 reviews