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Play It Koi Reviews

4.9 Rating 2,688 Reviews

97 %

of reviewers recommend Play It Koi

Company Reviews

Product Reviews

4.9

Based on 2,688 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 18th May 2024

Play It Koi 5 star review on 16th May 2024

Play It Koi 5 star review on 16th May 2024

Play It Koi 5 star review on 16th May 2024

Play It Koi 5 star review on 16th May 2024

Play It Koi 5 star review on 16th May 2024

Play It Koi 5 star review on 16th May 2024

528

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think you should be aware that this plant almost never reached me - FedEx did NOT deliver to my front or back door but left it outside the fence. The wind took it so far away that it was a full day later and by accident that my husband found it!! Shipping was more than the plant - it was not a good experience”

Posted 1 week ago

“Everything went well except coupons are not made available to repeat customers, and products are delivered in plastic bags, and do not appear to be professionally packaged. Regardless of whether that's how mfgr packages or not, it still looks unprofessional, as if they've been sent from someone's home.”

Posted 4 months ago

“Lack of promotional pricing, coupons, and the Fin program isn't worth $0 so this is the last place I will shop for my pond supplies and only buy at last resort. Shipping charges are predatory.”

Posted 4 months ago

“Wish faster shipping especially medications for koi.”

Posted 8 months ago

Good afternoon Danny, Thanks for your continued support of Play It Koi! I'm sorry to hear you are disappointed about how long it took for USPS to get your order to you. I know how time-sensitive things can be when you are trying to care for a sick koi. If you aren't aware, because it can be easy to overlook, at checkout there is a dropdown for the shipping options, so you can select a quicker shipping method at checkout. It looks like USPS Ground Advantage was the least expensive option and was the one that was defaulted to, but USPS Priority Mail was also an option for not much more money (less than $1). Alternately, if you are ever in desperate need for something, please feel free to reach out to us before placing the order and we will see if there are any other options that we can use to help get your order to you as quickly as possible. Should you ever need anything else, please don't hesitate to reach out to us! Best, Derek

Posted 8 months ago

“you did fine. The lousy ass service came from UPS. You should consider using any other delivery service in the future”

Posted 9 months ago

“Hi Ben, not sure i got the correct food in my container. I ordered vairity blend and it looks like all one kind of food. I have ordered this in the pass and food pellets were of different shapes and sizes, don't know if the manufacture labeled it wrong. Thought you might want to check on this.Thanks Susan”

Posted 9 months ago

“The site is great ....it's the prices that are not so much!🤔”

Posted 10 months ago

“When I talked to someone on the phone Friday he said order would be shipped that day, didn't go out until Tuesday. Paid extra for Priority mail, it came in 2 days, as it should have. Could have gotten it from another source quicker.”

Posted 10 months ago

“I ordered hyacinth. It took a week to 10 days to receive them. When they arrived they were completely dryers out. Of the dozen ordered I was only able to salvage 4.”

Posted 11 months ago

“Look, I'm happy the plants I ordered made it to me somewhat quickly, but as I have explained a few times now, the lotus I ordered came in the mail broken. I have tried to grow lotus this way in my pond, but have not had much luck. Would you please consider sending me a new one that is intact? Thanks for the consideration.”

Posted 11 months ago

“Took too long to receive my order. Lilys are terrible. No tubas. Threw them out. Disappointed with service and quality.”

Posted 1 year ago

“We'll rate you after we get the rest of our order.”

Posted 1 year ago

“Order took a little long.”

Posted 1 year ago

Thanks so much for the feedback, Jim! We will strive to get better

Posted 1 year ago

“I don't like being bothered this is the 3rd time now you're hounding me about a review it's the last time I'm going tobuy something from you”

Posted 1 year ago

“For now ill leave a somewhat neutral review. I placed an order for some pvc fittings and only received half of my order, i then left an email asking whats going on with the 2nd half. Still havent gotten a reply. I never received anything stating some of what i ordered was on back order.i received my package expecting it all to be there, i started my project and noticed i was missing half my order. Shipping was fast but no communication on anything.”

Posted 1 year ago

“Your shipping is okay but your return process is terrible.”

Posted 1 year ago

“When will the product be delivered? You have not told me when it will be delivered,?”

Posted 1 year ago

“My Koi seem to like the food, shipping was quick, BUT I received the 5 lb bag on 8/8/22 and the best by date was July 22.”

Posted 1 year ago

“I’m only giving you a three for now because I haven’t had time to put it in yet hoping to this weekend end an then I’ll let you know what I think an possibly send a pic when I’m done. Ok. But you were very prompt on the delivery”

Posted 1 year ago

Thank you Lincoln! hoping this weekend treats you well and looking forward to victorey pics! Also, glad to hear we were so prompt on delivery for you. Wishing you the best! - Your finned & friendly PIK Crew

Posted 1 year ago

“Well I got some. Definitely not what I paid for. Hoping I get more. I spent good money.”

Posted 1 year ago

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Play It Koi is rated 4.9 based on 2,688 reviews