Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The site is great ....it's the prices that are not so much!🤔”

Helpful Report

Posted 3 years ago

“When I talked to someone on the phone Friday he said order would be shipped that day, didn't go out until Tuesday. Paid extra for Priority mail, it came in 2 days, as it should have. Could have gotten it from another source quicker.”

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Posted 3 years ago

“I ordered hyacinth. It took a week to 10 days to receive them. When they arrived they were completely dryers out. Of the dozen ordered I was only able to salvage 4.”

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Posted 3 years ago

“Look, I'm happy the plants I ordered made it to me somewhat quickly, but as I have explained a few times now, the lotus I ordered came in the mail broken. I have tried to grow lotus this way in my pond, but have not had much luck. Would you please consider sending me a new one that is intact? Thanks for the consideration.”

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Posted 3 years ago

“Took too long to receive my order. Lilys are terrible. No tubas. Threw them out. Disappointed with service and quality.”

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Posted 3 years ago

“We'll rate you after we get the rest of our order.”

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Posted 3 years ago

“Order took a little long.”

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Posted 3 years ago

Thanks so much for the feedback, Jim! We will strive to get better

Posted 3 years ago

“I don't like being bothered this is the 3rd time now you're hounding me about a review it's the last time I'm going tobuy something from you”

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Posted 3 years ago

“For now ill leave a somewhat neutral review. I placed an order for some pvc fittings and only received half of my order, i then left an email asking whats going on with the 2nd half. Still havent gotten a reply. I never received anything stating some of what i ordered was on back order.i received my package expecting it all to be there, i started my project and noticed i was missing half my order. Shipping was fast but no communication on anything.”

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Posted 3 years ago

“Your shipping is okay but your return process is terrible.”

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Posted 3 years ago

“When will the product be delivered? You have not told me when it will be delivered,?”

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Posted 3 years ago

“My Koi seem to like the food, shipping was quick, BUT I received the 5 lb bag on 8/8/22 and the best by date was July 22.”

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Posted 3 years ago

“I’m only giving you a three for now because I haven’t had time to put it in yet hoping to this weekend end an then I’ll let you know what I think an possibly send a pic when I’m done. Ok. But you were very prompt on the delivery”

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Posted 4 years ago

Thank you Lincoln! hoping this weekend treats you well and looking forward to victorey pics! Also, glad to hear we were so prompt on delivery for you. Wishing you the best! - Your finned & friendly PIK Crew

Posted 4 years ago

“Well I got some. Definitely not what I paid for. Hoping I get more. I spent good money.”

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Posted 4 years ago

“Overall you did o.k. but you charged me for 2 lots of shipping but you sent it one box....I pointed this out in a prior "how did we do" request and you didn't respond. So I am going to keep mentioning it...you did o.k....but you are not great.”

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Posted 4 years ago

“I ordered six pond lilies on 5/14 with two day expedited delivery. I received my six pond lilies on Friday late afternoon 5/27! I have never purchased pond lilies online before. There were six plants....two different lilies...both groups of three wrapped in moist brown paper....no details of what to do except what I had read online! At that late hour of the evening preparing for an international flight I was not prepared to start prepping and planting lilies. I am so disappointed as I am a new pond lily owner with Play it Koi. I had sent several messages in advance about the arrival of these plants in a timely manner...I advised at time of purchase I was leaving the country late May. I reached out to Play it Koi about this delivery delay in my distress on May 20th. I received an update May 25th that they were on their way. I submerged them last nite when I opened the box in a 5 gallon pot of water with mud covering their bare roots. I hope they are not dead on my return in 8 days! Thankfully I have international internet and can send this message today May 28th and expect an ASAP reply! If they are dead I expect a replacement.....order placed 5/14...recieved 5/27!!!! TWO day shipping was not honoured as from prep time to delivery should not have been 13 days! In the interim, I expect advice as to how to pot these lilies now for placing in my pond since they are in an emergency setting of mud in a water filled container. My pond has a waterfall and moving water which I discussed last year by phone with Ben when questioning how to feed my fish without the food flowing downstream and into the filter....the device I purchased from you never worked...Laguna Floating Fish Feeding Ring...Cost: $7.98...Priority Shipping $9.38....the shipping cost was more than the device which incidentally never worked!!! And now the shipping for plants that took 13 day is once again a major charge. I am not happy with my shipping method expense and with the situation I am once again finding myself...dissatisfied with Play It Koi...”

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Posted 4 years ago

“Product arrived in 5 business days and in great shape as usual. Couldn’t give you 5 stars this time though. Paid an extra $12 for 2 day shipping because I needed it to replace an old pump that had failed. The $12 was refunded.”

Play It Koi 3 star review on 7th May 2022

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Posted 4 years ago

Sorry the 2 day didn't work out this time Craig. Thank you though for the feedback and for your continued loyalty. -Ben

Posted 4 years ago

“Terrific service. You really get what you paid for and high quality. I ordered plants and came through and in good condition. Reliability is hard to find and this seems like a reliable supplier.”

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Posted 4 years ago

“Customer service is responsive. However this is the only company I've ever ordered from that took payment from my account before even processing the order. I also have a koi pond cleaning business so I'm constantly trying to find the best prices. While the prices are good, PIK seems more like a middle man for products as they take your money and then place an order with a different company for the processing and shipping of the product. It will be a week before your order is processed and shipped. If your willing to wait a little longer then the pricing is good.”

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Posted 4 years ago

“Never played it”

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Posted 4 years ago

Play It Koi is rated 4.9 based on 4,075 reviews