Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,831 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th May 2026

787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always done great. Though I just realized I paid $175 for a pump that you just reordered form seaside. They have them for $109. Not too cool. Guess I’ll purchase the rest of the thing I need for my new pond from them. Thanks”

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Posted 4 years ago

“Late package but not their fault I guess”

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Posted 4 years ago

My apologies for the delay with your package. In addition to the current strains that are on the courier services that we work with, it appears that your package was delayed on its way through CO last week due to severe weather conditions (High temperatures of 3 degrees Fahrenheit and Ice Fog) We work hard to make sure to get orders out as quickly as possible, but Mother Nature certainly doesn't listen to me when I try to tell her what to do. Let's just hope that we get a bit of a break with the upcoming pond season!

Posted 4 years ago

“I recommend either numbering or alphabetizing parts to ensure the product is assembled correctly.”

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Posted 4 years ago

So sorry to hear things didn't go as planned on your most recent order. We strive to make every customer experience excellent. I appreciate the feedback, and will be sure to pass it along to the manufacturer to help make things easier for others in the future. If you need any further assistance, please reach out to our support line at 206-350-7580 so we can take care of you! Thank you! - Derek

Posted 4 years ago

“we just got our order. The water poppy has a flower on it that is waxy and looks like an Orchid, not the delicate water poppy. on the 'parrot tail' hornwort, I ordered three plants but could not find a root anywhere. it looks like someone just cut off a lot of tops. The timing for delivery was great. the product was securely and efficiently wrapped. (the best I have ever seen) The other question that came up is there were no directions on what to do when you receive your plants. Just the standard ground stick for plant care. We are Alumni of OSU and are glad to be supporting these efforts. We really cannot provide a true review yet as the plants have not been in our possession long enough to see if they survive or produce the proper flower.”

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Posted 4 years ago

“Thank you for the quick service. I did get 6 plants as promised. However after planting, I see leaves sprouting on 4 of them but the other two seems to be dying.”

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Posted 4 years ago

Play It Koi is rated 4.9 based on 3,831 reviews