Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unit looks used”

Helpful Report

Posted 4 years ago

“You did not send a statement of my purchase to me.”

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Posted 4 years ago

So sorry you didn't receive the order confirmation Frank, it shows on our end that it was sent at 10:22am PST on 4/1. If you check through your spam/junk folder and still are unable to find it, please reach out to me at Derek@PlayItKoi.com, and I will re-send it to you. Adding us to your contacts/safe senders will also help to ensure emails we send you in the future are delivered as expected. Please let me know if you need anything else. Best, Derek

Posted 4 years ago

“Paid for 1-2 day shipping got 5 day shipping. It was dropped shipped out of Maryland. Just wish the shipping was more accurate. Otherwise outside of shipping everything arrived no issues.”

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Posted 4 years ago

“The purchase was easy, however everyone is always in the fish pond so no one answers the phone nor does anyone return phone calls for us 1st timers”

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Posted 4 years ago

“Always done great. Though I just realized I paid $175 for a pump that you just reordered form seaside. They have them for $109. Not too cool. Guess I’ll purchase the rest of the thing I need for my new pond from them. Thanks”

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Posted 4 years ago

“Late package but not their fault I guess”

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Posted 4 years ago

My apologies for the delay with your package. In addition to the current strains that are on the courier services that we work with, it appears that your package was delayed on its way through CO last week due to severe weather conditions (High temperatures of 3 degrees Fahrenheit and Ice Fog) We work hard to make sure to get orders out as quickly as possible, but Mother Nature certainly doesn't listen to me when I try to tell her what to do. Let's just hope that we get a bit of a break with the upcoming pond season!

Posted 4 years ago

“I recommend either numbering or alphabetizing parts to ensure the product is assembled correctly.”

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Posted 4 years ago

So sorry to hear things didn't go as planned on your most recent order. We strive to make every customer experience excellent. I appreciate the feedback, and will be sure to pass it along to the manufacturer to help make things easier for others in the future. If you need any further assistance, please reach out to our support line at 206-350-7580 so we can take care of you! Thank you! - Derek

Posted 4 years ago

“we just got our order. The water poppy has a flower on it that is waxy and looks like an Orchid, not the delicate water poppy. on the 'parrot tail' hornwort, I ordered three plants but could not find a root anywhere. it looks like someone just cut off a lot of tops. The timing for delivery was great. the product was securely and efficiently wrapped. (the best I have ever seen) The other question that came up is there were no directions on what to do when you receive your plants. Just the standard ground stick for plant care. We are Alumni of OSU and are glad to be supporting these efforts. We really cannot provide a true review yet as the plants have not been in our possession long enough to see if they survive or produce the proper flower.”

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Posted 4 years ago

“Thank you for the quick service. I did get 6 plants as promised. However after planting, I see leaves sprouting on 4 of them but the other two seems to be dying.”

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Posted 4 years ago

Play It Koi is rated 4.9 based on 4,075 reviews