Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,831 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th May 2026

787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish there had been moire communication. I never got a confirmation of my order and didn’t really know when it would arrive. It took quite awhile to get here but arrived in great shape. I got them potted right away and in water And now to wait and see how they do. Communication was great when a problem developed and I felt they were very helpful. Yes I would order from them again”

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Posted 2 years ago

“It's was just what I ordered look great shipped timely ,just no instructions on how to grow them had to Google it ,they looked great”

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Posted 2 years ago

“Plants arrived fine”

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Posted 2 years ago

“All plants I received appeared healthy on arrival, and are doing well after several days planted, except Bog Beans. I am fairly certain it will survive. I will order more next year.”

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Posted 2 years ago

“The company went out of its way to accommodate my delivery schedule. I was so happy to have these little plants for my pond. Unfortunately after a few days they completely disappeared. I’m not sure but am guessing the critters got them. I’m disappointed because I was looking forward to enjoying their beauty.”

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Posted 2 years ago

“Nice quality of plats delivered. Doing well so far. Thanks”

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Posted 2 years ago

“I ordered some plants for my KOI pond from this company--I find no issues with them--They expressed a small delay in shipping but it came very quickly to me--I will consider them for any future needs i may have.”

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Posted 2 years ago

“My order arrived complete and plants looked to be in good shape, I'am satisfied and will seek out for future orders. Highly recommend.”

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Posted 2 years ago

“Always had great service, good prices and quick delivery. That being said, I was a little disappointed in the pond plants I recently purchased. I think they were a little small for the price.”

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Posted 2 years ago

“Things came in good. Delivery was slow.”

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Posted 2 years ago

“When order is placed, tracking number should be given right then so customer will know when it is shipping. Roughly two weeks went by before tracking number issued. Order date was 04/21 and was shipped on 05/02 but no tracking number issued until day of delivery of 05/04. This way customers are not guessing when item is being shipped. This way customers don't have to call or email wondering when shipping is occurring.”

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Posted 2 years ago

“I was a little disappointed with the first delivery. After talking to Derek, the issue was rectified to my satisfaction. He was very easy to work with and understood the issue. Sometimes the problem is not with the sales but with the manufacturer or grower. Customer service goes a long way today. I will be purchasing from them again.”

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Posted 2 years ago

“Product arrived a day earlier than estimated. The only reason I didn't give a 5 was the high cost of shipping. Fish are more active after two doses.”

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Posted 3 years ago

“Easy to order but takes a week for shipment. Has great products for ponds.”

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Posted 3 years ago

“The service overall was very good, however, I had to knock off one star because of the several items I ordered, one was the wrong item. They acknowledged the error, apologized, and sent the correct item. However this caused about a weeks delay.”

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Posted 3 years ago

Thank you so much for your feedback Stephen! We appreciate that you took the time to write a review and are sorry that we goofed, which caused a delay. Know that we are committed to getting better and are appreciative for feedback like this and next chances. We really appreciate your loyalty and hope to serve you better next time. -Ben & the PIK crew

Posted 3 years ago

“I paid extra shipping to receive it within a certain time limit and I still don't have my diffuser”

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Posted 3 years ago

Hi Bobby - so sorry for whatever is going on with the straggling diffuser and Fedex. It appears the shipping gods were not good to us this time around for whatever reason. Based on the tracking, it should arrive tomorrow (I know you wanted it this weekend and my deepest apologies that they were not able to make it happen) : https://www.fedex.com/fedextrack/?trknbr=591540785953&trkqual=12025~591540785953~FDEG

Posted 3 years ago

“I would have given a 5 star review since nearly everything was perfect, from communication to delivery. Additionally, a discount adjustment was applied for being a first time customer, which was greatly appreciated. The packaging was outstanding, too. The reason for the 4 star review was due to the water hyacinth's quality/size. It's early in the season so I understand that the size might be smaller. They grow quickly in our koi pond of 22,000 gal. so we'll see how these do. The roots came off with little resistance when carefully separating them. That was a concern. The irises look great. I've already potted them up & excited for them to bloom.”

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Posted 3 years ago

Thank you so much for your feedback Kathryn! We hope to earn a 5-star next time, but we are glad almost everything was almost to perfect satisfaction this time around. We sincerely appreciate that you took the time to mention the discount adjustment, the communication, and packaging, etc. And, It is true that due to the earlyness in the season the size of hyacinths can be smaller as we grow these not too far away, in Oregon. Roots do detach themselves on hyacinths as well as lettuce, fairly frequently, but I do understand this can seem concerning. However, it shouldn't impact their growth and we are certain that they will quickly grow. Thank you again for your review! and until the next time we are wishing you and your monster pond the best success! Send us some pics when you can best, Ben & the PIK crew

Posted 3 years ago

“Great customer service just seems too busy to contact them”

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Posted 3 years ago

“The plants I've chosen have been delivered quickly and in good shape upon arrival. I'm a little disappointed in the size and quality of the Nymphaea 'Froebeli' Small Red Hardy Lily (Bare Root) plants I received. The Lily pads are much smaller than what I expected and the stem lengths were only about 3", so after planting them in a pot, even placing them on the ledge of my pond (roughly 10" deep) the leaves were underwater. The leaves were a very dark green, almost brown color. I'll give it some time, perhaps they will improve over time.”

Play It Koi 4 star review on 29th April 2023

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Posted 3 years ago

“The cattails were healthy looked great can't wait to plant but no instructions...😁😁💕💕💕”

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Posted 3 years ago

Hi Onalee - so sorry that we missed sending you the instructions. we have an automation that usually sends planting instructions to customers, that was recently rebuilt. And I can see for whatever reason that we didn't send to you. I'm sorry for that and I will continue to troubleshoot here. your feedback is really valuable so thank you. Section 4 here are the instructions for cattails: https://playitkoi.com/blogs/water-plants/play-it-koi-bare-root-plants-planting-instructions

Posted 3 years ago

Play It Koi is rated 4.9 based on 3,831 reviews