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Play It Koi Reviews

4.9 Rating 3,537 Reviews
98 %
of reviewers recommend Play It Koi
4.9
Based on 3,537 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Play It Koi Reviews

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

I am trying my best to buy more direct and local and to leave Amazon out. This why I chose to go ahead and pay for s&h and less waste as I could buy nearly most appropriate amount of materials too. I think those that care more and can pay more, will spend more responsibley in materials in our lives. Thanks.
Helpful Report
Posted 3 years ago
I agree D! And thank you for supporting small local businesses too (especially those that source responsibly)! I know we appreciate you and subscribe to that same philosophy in our households!
Posted 2 years ago
Shipping is fast, but the packing need to improve, the box arrived was broken. For future Hope they have live KOI delivery.
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Posted 3 years ago
Thank you Leddy - for your shipment, Ironically, we actually chose to have the Seaside food direct shipped from SeaSide Aquatics so it'd get to you the fastest and to minimize handling/shipping disruption that we all seem to be facing during these crazy covid days. Perhaps that choice to go direct should be re-evaluated in the future. That said, either way, we are super appreciative for your feedback and will be sure to use it to get better & grow stronger. Thank you Leddy! - Your PIK friends!
Posted 2 years ago
Have not put the spitting man together as of yet if pump works right should be great
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Posted 3 years ago
The plants arrived in a well-packed package but the water lettuce had some yellowish discoloration on them.
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Posted 3 years ago
Great product, wish it would have been shipped faster. Otherwise, good experience.
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Posted 3 years ago
They are very good 👍
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Posted 3 years ago
My saved credit card was canceled due to a fraud charge so I got notification from Playitkoi, I put the new credit card in and hit order. I thus received a duplicate annual subscription order. While I will use it, I wasn't expecting a duplicate at this time. When you change your credit card on a subscription, don't select order.
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Posted 3 years ago
Thank you Earl for the feedback. We appreciate the feedback and will use this to get better
Posted 2 years ago
We just received and began use. Initial review is very good. More to come with time. Ordering and receipt were very well done!
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Posted 3 years ago
Shipping was prompt, I really like the floating ring. It keeps the pond plants safe is is fun to look at floating around the pond.
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Posted 3 years ago
Great service
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Posted 3 years ago
Well, you have done great. I am the problem. First I ordered the 600 pump for my small fountain in my backyeard. Too big now I ordered the 70 GPH and it's too small. Have to go one more lower down.
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Posted 3 years ago
Trudy - I'm sorry for the troubles you are having finding the right pump. If you would like to discuss what pump might work best for you, we would be happy to help you find the "goldilocks" pump that you are after. Please don't hesitate to reach out if you need any assistance!
Posted 3 years ago
Good dealings with them will do it again
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Posted 3 years ago
We've used this shop for several items within the last few years. Products and service has been great!
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Posted 3 years ago
Slow to ship initially, quick transit after shipping, received happy healthy bare root plant starts that are thriving. Would reccomend.
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Posted 3 years ago
They arrived great and they were bright green. They are kind of small and they are not tied in bundles. I guess it's about 20 bundles worth. Because they are small I'll be pulling them out of the skimmer for a while. They do look healthy though.
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Posted 3 years ago
This is our 2nd season, and 3rd order with Play It Koi. We could not be happier with the plants we've received, and we attribute our overall success in our pond to the high quality of the plants we've received from y'all. With that said, each time we ordered, we were not given a notification that our products had been shipped or when we would actually receive them.
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Posted 3 years ago
Don’t really have any negative experience. I did order 4 unions and only got 1. When I called about the shortage they explained they only had the one and could not fulfill the full Oder. They gave me the option of different product or refund. Some might see this as a negative but with supply chain issues globally you should expect things like this to happen. What stands out for me is the way they resolved the issue with out any frustration for me.
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Posted 3 years ago
After ordering, I was at first slightly concerned as I never received a confirmation email or shipping notification, but I was pleasantly surprised to find my order at my home 3 days later! It was exactly as described!
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Posted 3 years ago
Arrived quickly, not sure if it’s deep enough for the water hyacinth roots and allows them to float upright. But I just put them in so we’ll see how they do, seems perfect for water lettuce.
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Posted 3 years ago
First of all, I live in Connecticut and couldn't find any support for my PondMax system replacement parts. I found Play it Koi online when searching for PondMax parts. I called and left a message (knowing the time difference). Derek called me back the next day and was helpful with an accommodating personality. I did not feel rushed or as if I was a bother. I described the needs I had and he understood exactly what I was explaining. He sounded very busy but took the time to help me out on three phone conversations. I wish we were geographically closer. I would love to visit the store a browse. Kudos to Derek! Dale
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Posted 3 years ago
Play It Koi is rated 4.9 based on 3,537 reviews