Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,598 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 28th August 2025

769

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all, I live in Connecticut and couldn't find any support for my PondMax system replacement parts. I found Play it Koi online when searching for PondMax parts. I called and left a message (knowing the time difference). Derek called me back the next day and was helpful with an accommodating personality. I did not feel rushed or as if I was a bother. I described the needs I had and he understood exactly what I was explaining. He sounded very busy but took the time to help me out on three phone conversations. I wish we were geographically closer. I would love to visit the store a browse. Kudos to Derek! Dale”

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Posted 3 years ago

“Seems nice , haven't had time to install, but was really impressed when I opened it up, a lot nicer then I thought it would be for the price.”

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Posted 3 years ago

“Great - so far !”

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Posted 3 years ago

“Ive used this place before. It was great. I used it recently for hornwort. I received plenty! Whike I know snails happen....this batch was heavy. I do use snails...but I had to clean roughly half. Good for a starter set. Snaiks are good...in moderation.”

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Posted 3 years ago

“The koi food is good. My fish really like it. Will definitely buy again”

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Posted 3 years ago

“The plants arrived looking nice and healthy. They were bigger than I thought. Hoping they will do well, as I am planting them in dirt, not a pond.”

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Posted 3 years ago

“So far so good”

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Posted 3 years ago

“Pump arrived in record time. Required Assembly, have not tested yet.”

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Posted 3 years ago

“Great service, very helpful with my return when I ordered wrong size. I did have trouble finding correct size on your website so I went to Google and searched for it then selected the one from you.”

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Posted 3 years ago

“I’m pleased to have received my order from Play It Koi. It arrived promptly and it excellent shape. Thanks!”

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Posted 3 years ago

“I would have appreciated super detailed planting instructions as aquatic plants are a new thing for me. Google helped me out and the plants are beautiful and doing well so far. :)”

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Posted 3 years ago

“Plants arrived quickly and good condition, the only reason I don't rate them higher is I have to see how they do over time.”

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Posted 3 years ago

“Ordered some hyacinth. They came healthy and happy. 🙂”

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Posted 3 years ago

“Received the order sooner the expect…!! it’s in good condition. Not in use yet ..will try this spring and see how it work ..!”

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Posted 3 years ago

“First time ordering...good selection of products, good prices, site easy to use, staff friendly. Wish the shipping time frame was better but not bad for this day and time. Will be using you again.”

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Posted 3 years ago

“Everything went really good except I didn’t receive any kind of shipping or tracking information until like the last day”

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Posted 3 years ago

“So far so good still waiting for rest of order but it’s only been a few days.”

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Posted 3 years ago

“Lilly pads have finally attached and are growing like a weed. I have a question do they die during the winter become dormant and then come back out in the summer?”

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Posted 3 years ago

“The products was great. The price could be lower.”

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Posted 3 years ago

“Order arrived on time and the bare root plants look great. Plan on planting tomorrow. Thanks.”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,598 reviews