Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,536 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 15th July 2025

Danica

Play It Koi 5 star review on 29th June 2025

Bobbi

Play It Koi 5 star review on 13th June 2025

Anonymous

Play It Koi 5 star review on 12th June 2025

Karen

753

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your shipping is to expensive. Otherwise it was a good business transaction.”

Helpful Report

Posted 2 years ago

Thank you for your review, Joe! We really appreciate your business and value your feedback. We apologize for the expensive shipping; we strive to keep the shipping prices as low as possible, but they have been consistently on the rise. We hope you will continue to be a returning customer in the future, and remember that most orders over $99 ship for free!

Posted 2 years ago

“Shipping is pretty fast especially for plants. It would have been nice if the plants came with planting instructions however. I can find info on water Lillie's but not the iris. So I'm left to Google. Otherwise solid experience”

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Posted 2 years ago

Thank you so much for your feedback Tara and for being a repeat customer at Play It Koi! We appreciate that shipping was fast. We typically auto-email instructions once your order is fulfilled, but we recently shifted email providers so I'm wondering if perhaps things got dropped here? I'll look into it. Thank you again for hte feedback and sorry they didn't come through. best, Ben

Posted 2 years ago

“Was very pleased how quickly my product arrived and so far it’s working beautifully hope it lasts a very long time as of now it’s just been a few days I am hopeful however & my fish are happier too😊🐡🐟🐌🌱🌿”

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Posted 2 years ago

Thanks so much, Melodye! We're so glad to hear that you were pleased with how quickly your product arrived, and that it is working great so far. It sounds like your fish are enjoying it too!

Posted 2 years ago

“The bad news…your supplier sent an open box with parts missing….the good news, you took care of it with one email and pictures explaining the issue.”

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Posted 2 years ago

“Very knowledgeable of what I needed,received the exact replacement part. ordered Thursday early afternoon was told I would get it Saturday did not receive till Tuesday evening that's my only complaint.”

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Posted 2 years ago

Apologies Jeffrey about the 2-day delay on the delivery of your PondMax transformer. I double-checked your order and while I verified we did everything possible on our end to make Saturday delivery, it does appear the shipping gods just were not good to us this time around. ayye ;-) Anyhow, I credited your account an additional 100 Fin Points for the trouble here. I know that you recognize it is out of both of our spheres of control, but I'm sorry for the missed expectation nonetheless. Until the next time Jeffrey, we are wishing you the best! - Your PIK Favorites~

Posted 2 years ago

“Good place to shop for your koi pond Supply.”

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Posted 2 years ago

“My parts arrived in a very timely manner and I would definitely use PlayitKoi again for my pond needs. DC Vinson”

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Posted 2 years ago

“Fast shipping, thank you”

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Posted 2 years ago

“Please stop contacting me. The website, buying process, and plants are amazing but you have spammed me with so many text messages, emails, and I don't need all of that. Please stop contacting me. Your plants and website is amazing overall.”

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Posted 2 years ago

“Substitute light worked as a replacement!”

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Posted 2 years ago

“I love the product. I have used it for some years. We sold our home some 2 years ago with 2 ponds. I now have a new pond and immediately ordered again. I received the product but no dropper. I sent a text stating that but just went down and got a baby dropper and I am useing that. But still sold on the product.”

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Posted 2 years ago

“The plants came packaged in a way to ensure that they made it alive to South Carolina! I also got more than 6, just in case some didn't make it! My fish food just arrived today. I've used this food before from another provider. It is great for growth and color!”

Play It Koi 4 star review on 29th August 2022

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Posted 2 years ago

“We would like to know if you have a contractor discount our company is Pondscapes Of Charlotte”

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Posted 2 years ago

“I continue to be asked to do a review! Which I find a little bit annoying! The product I order is working well so far. I’ve only had it a few days, so we’ll see! It did come quickly. I hate that I had to pay for shipping!”

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Posted 2 years ago

“so far so good, I am not able to install liner yet due to weather issues”

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Posted 2 years ago

“i have been running the pump for a week now and when i back flush it, there is a lot of green coming out the pond is getting clearer ,but it is going to take a little longer. i did not like the instruction booklet because the letters were very small even with glasses on.”

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Posted 2 years ago

“The pond liner was laid to the ground and everything looks well. No leaks.”

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Posted 2 years ago

“Product got to me very quickly”

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Posted 2 years ago

“Everything arrived safely and have been placed in the pond. Thank you.”

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Posted 2 years ago

“All plants are doing well, except for the Floating lettuce. I think my fish are eating it. They are smaller now than when I received them.”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,536 reviews