Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,536 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 15th July 2025

Danica

Play It Koi 5 star review on 29th June 2025

Bobbi

Play It Koi 5 star review on 13th June 2025

Anonymous

Play It Koi 5 star review on 12th June 2025

Karen

753

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your delivery was perfect. The fishes arrived happy. The color selection was good. One of the fishes appears to be sick on and off. Otherwise, great. Joo liu”

Helpful Report

Posted 8 months ago

Hi Joo! Thank you for your review. I'm sorry to hear about that sick fish - please feel free to reach out to our team if you have any questions about this issue! Best fishes, Kristen

Posted 7 months ago

“The order was prompt.”

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Posted 9 months ago

“It got here today I can't tell you anything until the product starts to work”

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Posted 9 months ago

“Great service”

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Posted 9 months ago

“It was easy to place the order. Not everything has arrived as yet.”

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Posted 9 months ago

“I appreciate the selection on the website - it's great to be able to find plants that aren't normally available locally or are sold out locally. I appreciated that the plants came with name tags so I would know which was which. As a suggestion - could you please put planting and care instructions on the Plant ID tags as well? I read so many plant descriptions and care advice that I forget what I'm supposed to do with the ones I bought and a convenient reminder at planting time would really help!”

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Posted 10 months ago

“Did great came when it said it would!”

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Posted 10 months ago

“Always a fast a secure delivery. I was looking for a medicated koi food for bacterial infections, hard to find since they stopped making Medi-koi. It arrived and I fed my koi as directed for 12 days. I have not seen an improvement since hoping it will change.”

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Posted 10 months ago

“Fish are healthy and well, Great customer service. Thank you”

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Posted 11 months ago

“The plants arrived in good condition and are doing well. I would buy again from this company. Unfortunately, whoever printed my address reversed two numbers in the street address (the address was correct kn the invoice); so there was a one-day delay and some hassle for me in obtaining the plants. Fortunately, the mistaken address was one that does not exist; so the plants weren't simply left at the wrong address.”

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Posted 11 months ago

“Know it's not your fault. The snales were left by the door on a 95 degree day. The ice pack was melted. We put them in the pond and it appears they all made it but we were disappointed on how they arrived”

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Posted 11 months ago

“When I called to their attention that the test kit, expiration date was only four months away they immediately and cheerfully refunded the purchase price. They didn’t even ask me to return the product. Ideally, it would’ve been fresh product when I received it but sometimes “stuff“ happens and their service to make it good was top-notch”

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Posted 11 months ago

“The plants arrived promptly and were in good condition. We look forward to watching the blooms appear.”

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Posted 11 months ago

“More communication. Like when they shipping and when posible arrive”

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Posted 11 months ago

“1 of 2 products went well.”

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Posted 1 year ago

“Good service over several purchases. Love they have PondMax products and parts, but wish they had parts for older model filters too.”

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Posted 1 year ago

“Great input very helpful”

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Posted 1 year ago

“two of three plants arrived looking great and seem to be adapting to our pond. the third (monkey flower) are large but arrived a bit raggedy (a lot of dead sections) and looking less well in the pond. it could well pick up in the next week or so. i'll keep you posted.”

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Posted 1 year ago

“Easy to order.”

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Posted 1 year ago

“I am a little shocked at how small the plants were. I guess for the price I expected bigger. However all arrived alive and well.”

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Posted 1 year ago

Play It Koi is rated 4.9 based on 3,536 reviews