Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Play It Koi Reviews

4.9 Rating 2,744 Reviews

97 %

of reviewers recommend Play It Koi

Company Reviews

Product Reviews

4.9

Based on 2,744 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 28th May 2024

Play It Koi 5 star review on 25th May 2024

Play It Koi 5 star review on 24th May 2024

Play It Koi 5 star review on 24th May 2024

Play It Koi 5 star review on 22nd May 2024

Play It Koi 5 star review on 22nd May 2024

Play It Koi 5 star review on 22nd May 2024

539

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The corkscew plant didn't make it. I'm thinking small plants don't make the trip well. The cattail and Iris made it here in great shape. They are already growing. I like your service and product very much.”

Posted 10 months ago

“Our pond is much clearer than it was before we are very happy with the water clarity so far”

Posted 10 months ago

Thank you so much for your positive feedback, Walter! We are so glad to hear that our pond is much clearer than before and that you are happy with Play It Koi's service. Until the next time, we are wishing you the best! -Your Play It Koi crew

Posted 10 months ago

“I need white lotus with hundred petals and tuber”

Posted 10 months ago

“The pump that was ordered not as strong as it should be.”

Posted 11 months ago

“I wish there had been moire communication. I never got a confirmation of my order and didn’t really know when it would arrive. It took quite awhile to get here but arrived in great shape. I got them potted right away and in water And now to wait and see how they do. Communication was great when a problem developed and I felt they were very helpful. Yes I would order from them again”

Posted 11 months ago

“It's was just what I ordered look great shipped timely ,just no instructions on how to grow them had to Google it ,they looked great”

Posted 11 months ago

“Plants arrived fine”

Posted 11 months ago

“All plants I received appeared healthy on arrival, and are doing well after several days planted, except Bog Beans. I am fairly certain it will survive. I will order more next year.”

Posted 11 months ago

“The company went out of its way to accommodate my delivery schedule. I was so happy to have these little plants for my pond. Unfortunately after a few days they completely disappeared. I’m not sure but am guessing the critters got them. I’m disappointed because I was looking forward to enjoying their beauty.”

Posted 11 months ago

“Nice quality of plats delivered. Doing well so far. Thanks”

Posted 1 year ago

“I ordered some plants for my KOI pond from this company--I find no issues with them--They expressed a small delay in shipping but it came very quickly to me--I will consider them for any future needs i may have.”

Posted 1 year ago

“My order arrived complete and plants looked to be in good shape, I'am satisfied and will seek out for future orders. Highly recommend.”

Posted 1 year ago

“Always had great service, good prices and quick delivery. That being said, I was a little disappointed in the pond plants I recently purchased. I think they were a little small for the price.”

Posted 1 year ago

“Things came in good. Delivery was slow.”

Posted 1 year ago

“When order is placed, tracking number should be given right then so customer will know when it is shipping. Roughly two weeks went by before tracking number issued. Order date was 04/21 and was shipped on 05/02 but no tracking number issued until day of delivery of 05/04. This way customers are not guessing when item is being shipped. This way customers don't have to call or email wondering when shipping is occurring.”

Posted 1 year ago

“I was a little disappointed with the first delivery. After talking to Derek, the issue was rectified to my satisfaction. He was very easy to work with and understood the issue. Sometimes the problem is not with the sales but with the manufacturer or grower. Customer service goes a long way today. I will be purchasing from them again.”

Posted 1 year ago

“Product arrived a day earlier than estimated. The only reason I didn't give a 5 was the high cost of shipping. Fish are more active after two doses.”

Posted 1 year ago

“Easy to order but takes a week for shipment. Has great products for ponds.”

Posted 1 year ago

“The service overall was very good, however, I had to knock off one star because of the several items I ordered, one was the wrong item. They acknowledged the error, apologized, and sent the correct item. However this caused about a weeks delay.”

Posted 1 year ago

Thank you so much for your feedback Stephen! We appreciate that you took the time to write a review and are sorry that we goofed, which caused a delay. Know that we are committed to getting better and are appreciative for feedback like this and next chances. We really appreciate your loyalty and hope to serve you better next time. -Ben & the PIK crew

Posted 1 year ago

“I paid extra shipping to receive it within a certain time limit and I still don't have my diffuser”

Posted 1 year ago

Hi Bobby - so sorry for whatever is going on with the straggling diffuser and Fedex. It appears the shipping gods were not good to us this time around for whatever reason. Based on the tracking, it should arrive tomorrow (I know you wanted it this weekend and my deepest apologies that they were not able to make it happen) : https://www.fedex.com/fedextrack/?trknbr=591540785953&trkqual=12025~591540785953~FDEG

Posted 1 year ago

«
1
2
3
4
5
»

Play It Koi is rated 4.9 based on 2,744 reviews