Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,236 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I called to their attention that the test kit, expiration date was only four months away they immediately and cheerfully refunded the purchase price. They didn’t even ask me to return the product. Ideally, it would’ve been fresh product when I received it but sometimes “stuff“ happens and their service to make it good was top-notch”

Helpful Report

Posted 2 years ago

“The plants arrived promptly and were in good condition. We look forward to watching the blooms appear.”

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Posted 2 years ago

“More communication. Like when they shipping and when posible arrive”

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Posted 2 years ago

“1 of 2 products went well.”

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Posted 2 years ago

“Good service over several purchases. Love they have PondMax products and parts, but wish they had parts for older model filters too.”

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Posted 2 years ago

“Great input very helpful”

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Posted 2 years ago

“two of three plants arrived looking great and seem to be adapting to our pond. the third (monkey flower) are large but arrived a bit raggedy (a lot of dead sections) and looking less well in the pond. it could well pick up in the next week or so. i'll keep you posted.”

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Posted 2 years ago

“Easy to order.”

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Posted 2 years ago

“I am a little shocked at how small the plants were. I guess for the price I expected bigger. However all arrived alive and well.”

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Posted 2 years ago

“Easy to order, shipped quickly, but some of the plants were a little "shaken up" during transport.”

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Posted 2 years ago

“Shipping was expensive and took a week however they did what they promised.”

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Posted 2 years ago

“I did not receive it yet . They fixed the problem, so no problem”

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Posted 2 years ago

“Very quick order turn around. Well packaged plants, arrived healthy. I appreciate the variety of plants available. Only disappointing issue was the size of plants was smaller than a local garden center selection and averaged around $2 more in expense per plant. I had expected larger plants for the price, but can't say that was actually indicated in the descriptions.”

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Posted 2 years ago

“Very quick shipping - important if your fish are in need of help. Prices have gone up a bit, but still very good.”

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Posted 2 years ago

“SHIPPING COSTS are eyewatering, lotus separate for some reason. The lotus (one order) arrived late, but seems to be fine. In the pond now along with Water Clover...nice sized wad Hornwort...nice sized wad Other ornamental pond plant? ... nice size on this too Thank you...I am curious...seems like I recieved plants from different locations? Lotus hung up in Washington DC and I thought you were in Washington State? Other plants from Eugene?”

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Posted 2 years ago

“Very happy with the plants I received today! Not so happy that the soil I ordered to plant them in is still back East somewhere! Had I known it was coming all the way from Baltimore and wouldn't be delivered with the plants, I would have shopped for those supplies elsewhere (more locally). Also, I thought I had accumulated fin points last year, but couldn't figure how to use them when placing this order. Not sure they are all that helpful.”

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Posted 2 years ago

“The lotus tuber was broken into three pieces when it arrived. One piece is clearly viable. It might help to tpe them to the inside of box for shipping”

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Posted 2 years ago

“It will be a little while before I will know if I’ve made a good purchase. The Magnificent 15 Lotus was a nice sized Lotus tuber. The other two were definitely on the small side for sure. I will have to see what grows. I potted them up right away. Do you have any kind of guarantee for them to grow??? I should have made photos before I planted.”

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Posted 2 years ago

“All in order, but remind purchasers they need a special mounting flange to attach the device in place on savio leaf skimmer”

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Posted 2 years ago

“So far so good”

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Posted 2 years ago

Play It Koi is rated 4.9 based on 4,236 reviews