Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,831 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th May 2026

787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fish are healthy and well, Great customer service. Thank you”

Helpful Report

Posted 1 year ago

“The plants arrived in good condition and are doing well. I would buy again from this company. Unfortunately, whoever printed my address reversed two numbers in the street address (the address was correct kn the invoice); so there was a one-day delay and some hassle for me in obtaining the plants. Fortunately, the mistaken address was one that does not exist; so the plants weren't simply left at the wrong address.”

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Posted 1 year ago

“Know it's not your fault. The snales were left by the door on a 95 degree day. The ice pack was melted. We put them in the pond and it appears they all made it but we were disappointed on how they arrived”

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Posted 1 year ago

“When I called to their attention that the test kit, expiration date was only four months away they immediately and cheerfully refunded the purchase price. They didn’t even ask me to return the product. Ideally, it would’ve been fresh product when I received it but sometimes “stuff“ happens and their service to make it good was top-notch”

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Posted 1 year ago

“The plants arrived promptly and were in good condition. We look forward to watching the blooms appear.”

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Posted 1 year ago

“More communication. Like when they shipping and when posible arrive”

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Posted 1 year ago

“1 of 2 products went well.”

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Posted 1 year ago

“Good service over several purchases. Love they have PondMax products and parts, but wish they had parts for older model filters too.”

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Posted 1 year ago

“Great input very helpful”

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Posted 1 year ago

“two of three plants arrived looking great and seem to be adapting to our pond. the third (monkey flower) are large but arrived a bit raggedy (a lot of dead sections) and looking less well in the pond. it could well pick up in the next week or so. i'll keep you posted.”

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Posted 1 year ago

“Easy to order.”

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Posted 1 year ago

“I am a little shocked at how small the plants were. I guess for the price I expected bigger. However all arrived alive and well.”

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Posted 1 year ago

“Easy to order, shipped quickly, but some of the plants were a little "shaken up" during transport.”

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Posted 1 year ago

“Shipping was expensive and took a week however they did what they promised.”

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Posted 1 year ago

“I did not receive it yet . They fixed the problem, so no problem”

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Posted 1 year ago

“Very quick order turn around. Well packaged plants, arrived healthy. I appreciate the variety of plants available. Only disappointing issue was the size of plants was smaller than a local garden center selection and averaged around $2 more in expense per plant. I had expected larger plants for the price, but can't say that was actually indicated in the descriptions.”

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Posted 1 year ago

“Very quick shipping - important if your fish are in need of help. Prices have gone up a bit, but still very good.”

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Posted 1 year ago

“SHIPPING COSTS are eyewatering, lotus separate for some reason. The lotus (one order) arrived late, but seems to be fine. In the pond now along with Water Clover...nice sized wad Hornwort...nice sized wad Other ornamental pond plant? ... nice size on this too Thank you...I am curious...seems like I recieved plants from different locations? Lotus hung up in Washington DC and I thought you were in Washington State? Other plants from Eugene?”

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Posted 1 year ago

“Very happy with the plants I received today! Not so happy that the soil I ordered to plant them in is still back East somewhere! Had I known it was coming all the way from Baltimore and wouldn't be delivered with the plants, I would have shopped for those supplies elsewhere (more locally). Also, I thought I had accumulated fin points last year, but couldn't figure how to use them when placing this order. Not sure they are all that helpful.”

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Posted 2 years ago

“The lotus tuber was broken into three pieces when it arrived. One piece is clearly viable. It might help to tpe them to the inside of box for shipping”

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Posted 2 years ago

Play It Koi is rated 4.9 based on 3,831 reviews