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Play It Koi Reviews

4.9 Rating 2,746 Reviews

97 %

of reviewers recommend Play It Koi

Company Reviews

Product Reviews

4.9

Based on 2,746 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 28th May 2024

Play It Koi 5 star review on 25th May 2024

Play It Koi 5 star review on 24th May 2024

Play It Koi 5 star review on 24th May 2024

Play It Koi 5 star review on 22nd May 2024

Play It Koi 5 star review on 22nd May 2024

Play It Koi 5 star review on 22nd May 2024

539

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have given a 5 star review since nearly everything was perfect, from communication to delivery. Additionally, a discount adjustment was applied for being a first time customer, which was greatly appreciated. The packaging was outstanding, too. The reason for the 4 star review was due to the water hyacinth's quality/size. It's early in the season so I understand that the size might be smaller. They grow quickly in our koi pond of 22,000 gal. so we'll see how these do. The roots came off with little resistance when carefully separating them. That was a concern. The irises look great. I've already potted them up & excited for them to bloom.”

Posted 1 year ago

Thank you so much for your feedback Kathryn! We hope to earn a 5-star next time, but we are glad almost everything was almost to perfect satisfaction this time around. We sincerely appreciate that you took the time to mention the discount adjustment, the communication, and packaging, etc. And, It is true that due to the earlyness in the season the size of hyacinths can be smaller as we grow these not too far away, in Oregon. Roots do detach themselves on hyacinths as well as lettuce, fairly frequently, but I do understand this can seem concerning. However, it shouldn't impact their growth and we are certain that they will quickly grow. Thank you again for your review! and until the next time we are wishing you and your monster pond the best success! Send us some pics when you can best, Ben & the PIK crew

Posted 1 year ago

“Great customer service just seems too busy to contact them”

Posted 1 year ago

“The plants I've chosen have been delivered quickly and in good shape upon arrival. I'm a little disappointed in the size and quality of the Nymphaea 'Froebeli' Small Red Hardy Lily (Bare Root) plants I received. The Lily pads are much smaller than what I expected and the stem lengths were only about 3", so after planting them in a pot, even placing them on the ledge of my pond (roughly 10" deep) the leaves were underwater. The leaves were a very dark green, almost brown color. I'll give it some time, perhaps they will improve over time.”

Play It Koi 4 star review on 29th April 2023

Posted 1 year ago

“The cattails were healthy looked great can't wait to plant but no instructions...😁😁💕💕💕”

Posted 1 year ago

Hi Onalee - so sorry that we missed sending you the instructions. we have an automation that usually sends planting instructions to customers, that was recently rebuilt. And I can see for whatever reason that we didn't send to you. I'm sorry for that and I will continue to troubleshoot here. your feedback is really valuable so thank you. Section 4 here are the instructions for cattails: https://playitkoi.com/blogs/water-plants/play-it-koi-bare-root-plants-planting-instructions

Posted 1 year ago

“Delivery was a little longer than advised and expected. All good besides that.”

Posted 1 year ago

Thank you so much, Douglas, for your 4 star rating of Play It Koi! We appreciate your feedback, and we apologize this one took a week to get to you; we'll get better and are appreciative for your continued support. Best, -Ben & the PIk crew

Posted 1 year ago

“They were very timely with there delivery. I received my American frogbit today. I put them in the pond. Buy live plants is a gamble. Some of the roots from the plants had come detached in shipping. There in the pond. I will wait. I real hope they survive. A koi pond in the desert is not easy. Lol”

Posted 1 year ago

Thank you for your 4 star rating Kent! We are so glad to hear that you were timely with your delivery. We hope that the Frogbit have settled into the pond nicely. The detaching of roots is common on these guys due to the switch between climates, but they should rebound nicely. We actually just bought a place in Queen Creek AZ, not too far from you, so will soon be getting first-hand experience of having a koi pond in the desert ;-) Cheers and thanks again for the feedback -Ben & the PIK crew

Posted 1 year ago

“I thought the shipping cost was higher than I expected but the product arrived in a timely fashion.”

Play It Koi 4 star review on 26th April 2023

Posted 1 year ago

Thank you so much for your 4-star rating, William! I appreciate your feedback and we will continue to strive for ways to get shipping costs down. Nevertheless, we are happy that your product arrived on time and thanks so much for sending pictures of your magni-fish-ent looking koi ;-) best, Ben & the PIK crew.

Posted 1 year ago

“so far, very well. However, I do have questions about operation of Aqua Forte sieves. please have someone contact me.”

Posted 1 year ago

“I was surprised when my order showed up, was watching for a email,”

Posted 1 year ago

Our apologies for the "surprise" shipment. On our end it looks like emails were sent, so I'm not sure exactly what happened there. We will investigate what happened on our end to try and prevent this from happening again. Thanks for bringing this to our attention!

Posted 1 year ago

“Great products . Lots of choices. Great website. Very informative. Thanks”

Posted 1 year ago

Thanks for the review, Ann! We appreciate your feedback and are glad you enjoyed our products, website, and wide selection of choices. It's always our goal to provide a great user experience, so we're thrilled get your positive feedback. Thank you and we hope to see you again soon!

Posted 1 year ago

“All 3 plants arrive a little beat up but alive and healthy. It should not take them long to recover from shipping. Looking forward to adding them to my pond.”

Posted 1 year ago

“So far so good, just put it in the pond, so I don’t have longevity or quality, but it came quickly and very well priced. We’ll see how it goes.”

Posted 1 year ago

“4 atars because I don't know what the plant's survival rate will be. Delivery was amazingly fast. They were well packaged.”

Posted 1 year ago

Four stars we will take, although admitedly we hope to get to 5 stars on your next order Charles. ;-) We appreciate your honest feedback and are glad that the delivery was so fast. It's our aim to ensure customer satisfaction, so thank you for choosing to shop with us!

Posted 1 year ago

“Very good products and fast shipping! Wish we could get shipping free when buying over $35.”

Posted 1 year ago

“Everything was fine except the high shipping fees.”

Posted 1 year ago

“Great costomer service, however the product I bought didn't work on my pond”

Posted 1 year ago

“Your shipping is to expensive. Otherwise it was a good business transaction.”

Posted 1 year ago

Thank you for your review, Joe! We really appreciate your business and value your feedback. We apologize for the expensive shipping; we strive to keep the shipping prices as low as possible, but they have been consistently on the rise. We hope you will continue to be a returning customer in the future, and remember that most orders over $99 ship for free!

Posted 1 year ago

“Shipping is pretty fast especially for plants. It would have been nice if the plants came with planting instructions however. I can find info on water Lillie's but not the iris. So I'm left to Google. Otherwise solid experience”

Posted 1 year ago

Thank you so much for your feedback Tara and for being a repeat customer at Play It Koi! We appreciate that shipping was fast. We typically auto-email instructions once your order is fulfilled, but we recently shifted email providers so I'm wondering if perhaps things got dropped here? I'll look into it. Thank you again for hte feedback and sorry they didn't come through. best, Ben

Posted 1 year ago

“Was very pleased how quickly my product arrived and so far it’s working beautifully hope it lasts a very long time as of now it’s just been a few days I am hopeful however & my fish are happier too😊🐡🐟🐌🌱🌿”

Posted 1 year ago

Thanks so much, Melodye! We're so glad to hear that you were pleased with how quickly your product arrived, and that it is working great so far. It sounds like your fish are enjoying it too!

Posted 1 year ago

“The bad news…your supplier sent an open box with parts missing….the good news, you took care of it with one email and pictures explaining the issue.”

Posted 1 year ago

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Play It Koi is rated 4.9 based on 2,746 reviews