Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,661 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

783

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great The stores in Reno nv don’t have what you have and what I want”

Helpful Report

Posted 1 month ago

“As always Play it Koi provided yet another excellent speedy service. Play it koi as always providing a service second to none. Thank you Ali Mackenzie”

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Posted 1 month ago

“PondMax has always been a good product. I have had ponds for many years and PondMax has served well. I have also been a customer of Play it Koi and the experience has been 120%. The products have been reasonably priced and the orders were shipped immediately. I had a couple of questions about some products that i couldn't get answers on the internet and they had the answers.”

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Posted 1 month ago

“Fast shipping, easy wesite,and has everything I needed. Great place thank you.”

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Posted 1 month ago

“Purchase and delivery couldn’t be easier. Thanks for the advice and support”

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Posted 1 month ago

“The product came quickly, was well Packages and worked better than expected”

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Posted 1 month ago

“Replaced my 20 year old rubber line with the 30 Mil Ultra RPE liner. So much easier to work with. Light enough to carry and replace by myself. Highly recommend.”

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Posted 1 month ago

“Love the fast shipping. Love the sinkable Airmax Diffuser. My previous one lasted for few years. It also prevents my 300 gallon pond from freezing in the winter also. I trust this product!”

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Posted 1 month ago

“Always a good experience”

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Posted 1 month ago

“This company is amazing. Not only has great prices various products but as well fast service. I receive my order faster than expected. Thank you”

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Posted 1 month ago

“The product I purchase was delivered very quickly. The item was exactly what I was looking for and very competively priced! Delivery time was much less than other places I have bought from which was extremely helpful. The Communication the company provides is very helpful. From confirmation of purchase to tracking to delivery & post purchase experience everything deserves a 10! The fish love it and are very healthy! Thank you for making it easier to do my job!”

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Posted 1 month ago

“Japanese Trapdoor snails arrived happy and healthy, shipped along with several extra. So far they appear to be doing well after a week in the pond.”

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Posted 1 month ago

“ALWAYS PROMPT SERVICE AND SHIPPING !!”

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Posted 1 month ago

“Shipment arrived quickly and in great shape. (noticed you included a few extras...thank you, the raccoons got my last set shipped)”

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Posted 1 month ago

“Shipment arrived timely and ALL of the snails were alive and well. Thank you for this excellence. We don't see this much any more.”

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Posted 2 months ago

Hi Tammy! Thank you so much for your wonderful review. We're delighted to hear that your shipment arrived quickly and that all the snails were healthy. It's our goal to provide excellent service and healthy livestock every time, and your recognition means a lot to us. We appreciate your support and look forward to helping with your pond needs! Best fishes, Play It Koi!

Posted 1 month ago

“Delivery: Fast, well packaged - as if the cattails had been freshly collected. Quality: very healthy cattails Plus: Exceeded order quantity”

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Posted 2 months ago

Hi Scott! Thank you for your fantastic review. We're delighted to hear that your cattails arrived quickly and as fresh as if they were just harvested. It's wonderful that they were so healthy and that we were able to exceed your order quantity. We appreciate your support and look forward to helping with your pond projects! Best fishes, Play It Koi!

Posted 1 month ago

“Great experience. Product arrived quickly and all snails were alive. Would recommend tgis company. Thank you”

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Posted 2 months ago

Hi Chris! Thank you so much for sharing your positive experience. We're delighted that your order arrived quickly and that all of your snails were healthy and thriving. We truly appreciate your support and recommendation. Best fishes, Play It Koi!

Posted 1 month ago

“Ordering was easy, the item arrived when it said it would. I will order again from you again when I need something. Appreciate your service!”

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Posted 2 months ago

Hi Kim! Thank you so much for taking the time to leave such a wonderful review. We're glad ordering was easy and that your item arrived right on schedule. We appreciate your kind words and look forward to serving you again when you need anything. Best fishes, Play It Koi!

Posted 1 month ago

“I have never been more impressed with a company, taking care of an issue so fast and so professional . I am totally impressed with the fish I received and the professionalism that was exhibited during one small issue thank you guys. You’re great. I will definitely be a repeat customer.”

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Posted 2 months ago

“Love the customer service and speedy responses.”

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Posted 2 months ago

Hi Nancy! Thank you so much for your kind review. We're delighted to hear that you love our customer service and appreciate our quick responses. Your support means a lot to us, and we're always here for your pond needs. Best fishes, Play It Koi!

Posted 1 month ago

Play It Koi is rated 4.9 based on 3,661 reviews