Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an issue with original order. Kristen and the team at Play it Koi resolved the matter timely. Very pleased with the plants I received. Thank you!”

Helpful Report

Posted 1 week ago

Thanks so much, Barbara! I'm really glad we could sort out that first order and get you happy with your plants. If those hitchhikers pop up again or you have any questions as things settle in, just holler. — Kristen, Play It Koi

Posted 1 week ago

“The pump works just great. You're website is easy to use. I was able to find the pump get it ordered. With no problem.”

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Posted 1 week ago

So glad the pump is running great for you, Mary! Nice to hear the site made finding and ordering it painless too. If you ever have questions along the way, just reach out anytime. — Cheers, the Play It Koi crew

Posted 1 week ago

“Excellent as slways 😊”

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Posted 1 week ago

"Excellent as always" honestly made my day, thank you! It was a pleasure sorting out that plant timeline with you, and I hope they settle in beautifully. Come back anytime you need us. 😊 — Kristen, Play It Koi

Posted 1 week ago

“Play It Koi is top notch!! They delievred my order quickly and exactly as ordered. I also valued that they marked on the RPE liner the direction of each dimension - made it much easier to position correctly in the pond. The RPE is an excellenet liner - strong and much lighter to move into place than EPDM. Super happy with my Play It Koi purchase!”

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Posted 1 week ago

Thanks so much, Troy! Marking the dimension directions right on the liner is one of those little things we hope actually helps at the pond's edge, so it's great to hear it made positioning easier. Glad the order got to you fast and just as expected, and enjoy building out that pond. — Your friends at Play It Koi

Posted 1 week ago

“you did fine. but not sure why this was an "excellent" procurement. very good as you sent me what i ordered.”

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Posted 1 week ago

Fair enough, Curtis, and thanks for the honesty. Getting you exactly what you ordered is the job, and I'm just glad the blower situation got sorted out too. Holler anytime you need a hand. — Kristen, Play It Koi

Posted 1 week ago

“They have what I need to keep my pond healthy.”

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Posted 1 week ago

That's exactly what we hope to be for folks, a spot you can count on to keep your pond healthy. Thanks so much for trusting us with it, and reach out anytime you need a hand with anything. — Derek, Play It Koi

Posted 1 week ago

“Overall this was a great experience. The website was easy to navigate my items were fairly priced and shipping was free and quick. I was informed of the status of my order throughout the process. I will return to PlayItKoi for my future Koi needs.”

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Posted 1 week ago

Thanks so much, Daniel! I'm really glad the whole thing went smoothly, from an easy-to-navigate site to quick free shipping, and that the order updates kept you in the loop. Glad we got that Welcome Ten sorted for you too. Come back anytime for your koi needs, and reach out whenever you need a hand. — Kristen, Play It Koi

Posted 1 week ago

“We are repeat customers as Play It Koi, is a small business, that takes customer service seriously. If an order does not come out as expected, they will fix it! This last order was sent timely, was delivered undamaged, and was what I ordered. I had just run out of the KH Stabilizer, just the day before, my package arrived from Play It Koi. Because of their customer service and variety of products, we will be repeat customers as long as we have pond pups (koi).”

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Posted 1 week ago

It means a lot that you keep coming back, and I'm really glad this order landed right on time, just as you'd run out of the KH Stabilizer. Looking after fellow pond folks and their koi is the whole reason we do this. Reach out anytime, and give those pond pups a wave for me. — Derek, Play It Koi

Posted 1 week ago

“The system works very well -- downside is reduced water flow on waterfall. (go to 1" tubing?). Other than that, the fish and I are happy.”

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Posted 2 weeks ago

So glad the system's running well for you, Neal, and that the fish approve too! You're onto something with the tubing idea, bumping up to 1" can really help open up that waterfall flow if the head height and pump allow for it. Give a shout anytime if you want to talk it through. — Kristen, Play It Koi

Posted 1 week ago

“Very Speedy service! Exactly what we needed. Pump is working perfectly again! TY”

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Posted 2 weeks ago

So glad we could get that pump back up and running fast for you, Jeanie! Getting exactly what you need without the wait is what we're always after. Reach out anytime you need a hand. — Your friends at Play It Koi

Posted 1 week ago

Author didn't leave any comments.

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Posted 2 weeks ago

“Very happy with the purchase, super fast delivery and the product was good protected against damage.”

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Posted 2 weeks ago

Thanks so much, Fabian! Good packing matters when these parts ship, so I'm glad everything showed up safe and quick. Glad we could point you toward the right setup earlier too, and reach out anytime you're tinkering with the system. — Ben, Play It Koi

Posted 2 weeks ago

“The delivery was very quick and prices were excellent.”

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Posted 2 weeks ago

Thanks so much, Robert! Glad the order got to you quickly and the pricing worked out well for you. Reach out anytime you need a hand with the pond, we're always happy to talk shop. — Cheers, the Play It Koi crew

Posted 2 weeks ago

“Fish looked great on arrival.”

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Posted 2 weeks ago

So glad they showed up looking great, Irene! Getting healthy, lively fish to your door is the whole goal, and it means a lot to hear it went well. Come say hi anytime, and enjoy watching them settle in. — Everyone here at Play It Koi

Posted 2 weeks ago

“Play It Koi is always there for my Koi needs. Been using them for years now and will continue.”

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Posted 2 weeks ago

Years of ponds together, Colin, that means a lot to us. Thanks for sticking with us all this time, and I'm still working with Kelly on those round koi nets, will let you know the second I hear back. Anytime you need something, just holler. — Derek, Play It Koi

Posted 2 weeks ago

“Plants arrived in great shape and were well rooted. The price point was pretty good. Would buy from again without hesitation”

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Posted 2 weeks ago

Thanks so much, Mike! Good rooting makes all the difference once they settle into the pond, so I'm glad they showed up strong for you. "Would buy from again without hesitation" means a lot, and we'll be here whenever you're ready for the next batch. — Everyone here at Play It Koi

Posted 2 weeks ago

“Really fast shipping!”

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Posted 2 weeks ago

Thanks so much, Dawn! Fast shipping is one of those things we really try to nail, so it's great to hear the order got to you quick. Reach out anytime if you need a hand with anything for the pond. — The Play It Koi crew

Posted 2 weeks ago

“Just what I needed. Just in time.”

Play It Koi 5 star review on 21st July 2026

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Posted 2 weeks ago

Thanks so much, Stephen! "Just in time" is exactly what we like to hear, and I'm glad those filter pads and the center-tube worked out for you. Reach out anytime if anything comes up with the setup. — Derek, Play It Koi

Posted 2 weeks ago

“We received the shipment a lot faster than we expected. Everything was alive and doing really well. We were able to get the plants into the pond with no issues (other than me almost falling in). :) GREAT experience and will definitely be my go-to place from now on.”

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Posted 2 weeks ago

Thanks so much, Chris! Faster-than-expected shipping and everything arriving alive and happy is exactly what we hope for, and I'm glad the plants went in without a hitch (careful near that edge next time!). It means a lot that we'll be your go-to from here on. Reach out anytime the pond needs something. — Cheers, the Play It Koi crew

Posted 2 weeks ago

“Products came fast and nothing was broken.”

Play It Koi 5 star review on 20th July 2026

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Posted 2 weeks ago

Play It Koi is rated 4.9 based on 4,075 reviews