Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,831 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th May 2026

787

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ll be able to try the product I can tell you everything looks great. And they have excellent service. I had a small issue with an order and they fixed it within the same day. I wouldn’t hesitate to buy more from this place”

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Posted 1 week ago

“Trying the “color enhance” food this spring. Will let you know soon how my 20+ year old koi like it.”

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Posted 1 week ago

“Good prices. Nice website. You had what I needed when nobody in my hood even carries the product”

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Posted 1 week ago

“Two lotuses and a water lily - all growing happily in their new bog pond! Looking forward to bloom time.”

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Posted 1 week ago

“The plants 🌱 I got looked better than any of the ones I got from our local pond store. They have only been in the water for a few days and they are growing like crazy. Thank you 🙏”

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Posted 1 week ago

“I love the service and the products . Customer service is so quick to respond to email and any lil glitches that has arose was immediately taking care of… love the products the prices and the staff!”

Play It Koi 5 star review on 28th April 2026

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Posted 1 week ago

“Fast delivery. Thanks”

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Posted 1 week ago

“I’ve had a problem with the hoses in my pond so I called PIK directly. After some questions from their staff we were able to figure out the 1.5” hose I bought elsewhere, WASNT 1.5”. I got the new hoses and they fit perfectly. Thanks for the help!”

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Posted 1 week ago

“My order arrived very healthy and well packaged :)”

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Posted 1 week ago

“My plants always arrive healthy and ready to go. Love buying from you, great selection, quick, but conscientious packaging and shipping, and comparative pricing. My last lotus ('Lady bug') from you was phenomenal in size and health!”

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Posted 1 week ago

“Awesome customer service and prompt shipping!”

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Posted 1 week ago

“Placed several orders including a liner and spillway defuser for adding a stream to our existing pond. I have been hesitant in the past to order fish through the mail, especially Koi. But after reading several reviews, we decided to order a few different pond packs. Was very impressed with the speed of processing and shipping. The packaging was even more impressive, with all Koi in great shape. Definitely gonna be getting more.”

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Posted 1 week ago

“The savio pond skimmer large faux rock that I ordered did not resemble the color depicted in the photo at all. It was much darker and doesn’t match my Tennessee boulders at all, if it had been the same color in the picture at would have matched perfectly. Wanted to return it and it would cost more to return the item than it was worth. Bad images!!!”

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Posted 1 week ago

“Red, gorgeous water😃”

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Posted 1 week ago

“You did a fantastic job!”

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Posted 1 week ago

“I purchased mini lotuses and variegated water plants. I was very pleased with the quality of all of the products that I received. I am still completing my potting and will let you know if that goes swimmingly. Thank you”

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Posted 1 week ago

“Fits perfectly”

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Posted 1 week ago

“The UV lamp is tops.”

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Posted 1 week ago

“You charged me $15.63 for shipping for a $11.98 product. Still waiting for return paper work!!!!!”

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Posted 1 week ago

“Mostly good. I ordered two lotuses and they arrived on time and in great shape. I will certainly order from you guys again. My initial contact was a little disappointing. I called because I wanted some lotus recommendations for my pond (and climate: Phoenix, AZ). I called a few times but couldn't get through. Left at least one voice mail asking for a return call because I needed help choosing a product, but it was never returned. Finally I sent an email and got a reply within seconds. It was an AI reply, but it seemed good, made some recommendations for Phoenix, and I bought two. When they arrived I realized that I had bought two large lotuses (which had been recommended in the email) which could grow to 4' high--too large for my setting. So, that's the frustrating part. If I had been able to talk to someone, explain what I was looking for, I'm sure I could have been steered towards smaller lotuses that would have fit my pond and pots. As it is, I have paid for two plants and shipping that I would not have purchased had I been able to talk to someone. On a more positive note: I did call Laura (as indicated on the planting instructions) for help on planting. She picked up right away--even on a Saturday--and she was terrific.”

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Posted 1 week ago

Play It Koi is rated 4.9 based on 3,831 reviews