Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,235 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,235 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome experience, will use again!”

Helpful Report

Posted 2 weeks ago

So glad the whole experience was a good one, and that you're planning to come back! That means a lot to us. Reach out anytime you've got pond questions. — Your finned friends at Play It Koi

Posted 2 weeks ago

“More than just Perfect Quality 100%”

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Posted 2 weeks ago

Ali, "more than just perfect" honestly made my day. So glad the quality lived up to what you were hoping for, and thanks for giving us a shot. Come back anytime you need a hand with the pond. — Ben, Play It Koi

Posted 2 weeks ago

“Custom fit is nice and practical”

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Posted 2 weeks ago

A custom fit really does make all the difference, so we're glad it worked out well for your setup. Thanks for taking a minute to let us know, and reach out anytime you need a hand. — Your Play It Koi crew

Posted 2 weeks ago

“I was a bit lost with no viable experts available to help in my area (4000 gallons concrete project). Allan and the team - were so helpful and gave me so much time- all my kit will go through this company. Service so good- I was amazed! Thank you!”

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Posted 2 weeks ago

John, a 4000 gallon concrete build is no small undertaking, so I'm thrilled Allan and the crew could spend real time helping you sort it out. Hearing that all your kit will come through us means a lot, and we're here whenever the next question pops up. Good luck with the project! — Your friends at Play It Koi

Posted 2 weeks ago

“The customer service at this company is beyond excellent. They answered all my live chats and emailed me exactly what I needed, the manual to install and offered real time support. I was quoted $1800 to replace my old pump. For $370 including shipping, I was able to fix it myself. I am not a handy person at all!! Thank you.”

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Posted 2 weeks ago

“Always great! Thank you!”

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Posted 2 weeks ago

Thanks so much, Grant! Always a pleasure, and I'm glad I could help sort out that order question for you. Reach out anytime you need us. — Derek, Play It Koi

Posted 2 weeks ago

“The plants came very well packed, labeled and moist. Each plant to my surprise was bigger than expected with an abundance of roots. Plants have been potted and placed by the pond with their specified labels stuck in their pots. I was happy to find such a variety of pond plants offered and would recommend them to anyone looking to get pond plants!”

Helpful Report

Posted 3 weeks ago

Thanks so much, Lisa! It makes our day to hear the plants arrived moist, labeled, and bigger than you expected with all those roots. The fact that you've got them potted and set by the pond with their labels already tells me they're in great hands. Come say hi anytime you're ready to add to the collection. — From all of us at Play It Koi

Posted 2 weeks ago

“Very happy to have found Play It Koi. As a hobby level koi mommy, having a resource for care items is essential.”

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Posted 3 weeks ago

So glad you found us, Karin! Being the go-to spot for hobby koi folks is exactly what we're here for. Reach out anytime you're sorting out care questions, we're happy to talk koi. — Cheers, the Play It Koi crew

Posted 3 weeks ago

“Thanks for all the help!”

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Posted 3 weeks ago

So glad we could help, Jaime! Like I said, drop us a line anytime you hit a question along the way, we're always happy to talk ponds. Best fishes until then. — Kristen, Play It Koi

Posted 3 weeks ago

“Placed order, material shipped out as promised. arrived in great shape, very pleased with service.”

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Posted 3 weeks ago

Thanks so much, Billy! Really glad the order shipped on time and showed up in great shape, that's exactly what we aim for. Reach out anytime you need a hand with anything pond-related. — Happy ponding, the Play It Koi crew

Posted 3 weeks ago

“Great selection of items and very fast shipping.”

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Posted 3 weeks ago

Thanks so much, Kevin! Glad the selection hit the mark and that the order got to you quickly. Reach out anytime you need a hand with anything pond-related. — Cheers, the Play It Koi crew

Posted 3 weeks ago

“Great selection of products as well as fast delivery.”

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Posted 3 weeks ago

Thanks so much, John! Glad the selection hit the spot and that delivery got to you quick. Reach out anytime you're planning your next pond project, we're always happy to talk shop. — Happy ponding, the Play It Koi crew

Posted 3 weeks ago

“Key for me is you sell Ultra Balance”

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Posted 3 weeks ago

It means a lot that stocking Ultra Balance is what keeps you coming back to us. We know how hard it can be to find, so we're glad we can be a reliable source for you. Reach out anytime if there's ever something you're hunting for. — Happy ponding, the Play It Koi crew

Posted 3 weeks ago

“The product arrived in a timely manner. The item was not damaged and is very effective. I'm extremely happy with the service and the friendly people at Play It Koi”

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Posted 3 weeks ago

Thanks so much, Tom! Happy to hear everything showed up on time and in good shape, and that our crew left a good impression. Reach out anytime you need a hand with the pond. — Cheers, the Play It Koi crew

Posted 3 weeks ago

“As usual. Play it koi: Professional,responsive and my order dispatched with speed. This team are always producing exceptional service in all that I order from them.”

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Posted 3 weeks ago

Thanks so much, Ali! Fast dispatch and solid service every time is exactly what we're going for, so hearing you say that means a lot. You know where to find us anytime you need a hand. 🙂 — Kristen, Play It Koi

Posted 3 weeks ago

“Got exactly what I was looking for.”

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Posted 3 weeks ago

Thanks so much, Robert! Glad we had exactly what you were after, that's always the goal. Hope everything's running smoothly since we got that order sorted, and feel free to reach out anytime you need a hand. — Kristen, Play It Koi

Posted 3 weeks ago

“Very helpful staff and informative in guidance purchasing a new pump for new pond build!”

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Posted 3 weeks ago

Thanks so much, Amber! It was a treat talking through your new build with you, from the Nexus EAZY 320 down to sizing the pump for all those gallons. Reach out anytime as the pond comes together, and good luck with the rest of the pour. — Kristen, Play It Koi

Posted 3 weeks ago

“Play It Koi has the best customer service and everything I need for my pond!”

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Posted 3 weeks ago

This really made our day! Having everything in one spot for your pond is exactly what we're going for, and we're so glad the crew's been there when you need us. Come find us anytime you're tinkering out there. 🙂 — The whole crew at Play It Koi

Posted 3 weeks ago

“A few of our Horticulutrist's helped unload and plant all the babies! We were all impressed with the packaging for the shipping and how awesome everything looked!”

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Posted 3 weeks ago

Thanks so much, Elie! It means a lot that your horticulturists got in on the unloading and planting, and knowing everything arrived looking great after shipping makes our day. Packing plants well is half the battle, so we're thrilled they showed up happy. Reach out anytime as they settle in. — Your finned friends at Play It Koi

Posted 3 weeks ago

“Excellent products and service!”

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Posted 3 weeks ago

Thanks so much, Jane! Hearing that both the products and service hit the mark really makes our day. Reach out anytime you need a hand with the pond, we're always happy to talk shop. — Your Play It Koi crew

Posted 3 weeks ago

Play It Koi is rated 4.9 based on 4,235 reviews