Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,596 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 28th August 2025

769

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a easy transaction they answered all my questions help me make the best decision for my koi. And curbside pick up went very well. Am more of a meet type person though and wish I could of met someone I was talking with but overall it all went very well.”

Helpful Report

Posted 1 month ago

Hi Shaun, Thank you for your wonderful review! We're glad to hear that the transaction went smoothly and that we could assist you in making the best choice for your koi. We appreciate your feedback - let us know if you are interested in viewing our local koi selection! While most of our transactions are online, there are definitely some that require a personal touch and we just so happen to have Japanese koi in Bothell! Best fishes, Kristen

Posted 1 month ago

“Iris were beautiful and arrived quickly.”

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Posted 1 month ago

Thanks so much, Dave! Let us know if there was anything we could have done to get up to five stars next time! Best fishes, Kristen

Posted 1 month ago

“Price and deliver was very good”

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Posted 1 month ago

Hi James, Thank you for your great review! We're delighted to hear that you found our prices and delivery service to your satisfaction. If you have any questions or need assistance in the future, feel free to 'drop us a line'! Best fishes, Kristen

Posted 1 month ago

“Stellar service and products. Fast shipping.”

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Posted 1 month ago

Hi Karen, Thank you so much for the stellar review! We’re thrilled to hear you enjoyed our service and that your order arrived quickly. Your support means the world to us! Please do not hesitate to 'drop us a line' if there is anything we can help you with in the future! Best fishes, Kristen

Posted 1 month ago

“Well done as usual. Thanks guys.”

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Posted 1 month ago

Hi Robert! Thank you for your kind words and for your continued support. We're thrilled to know you're consistently happy with our service and appreciate your thanks. We look forward to helping you with your future pond needs. Best fishes, Play It Koi!

Posted 1 month ago

“They will get you all your answers! Very helpful staff.”

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Posted 1 month ago

Hi Soli! Thank you for your kind words. We're glad our team could provide all the answers you needed and that you found us so helpful. We appreciate your support and look forward to assisting you again. Best fishes, Play It Koi!

Posted 1 month ago

“Everything arrived, neatly packed individually and labeled, which made it easy to categorize look up and plants in the correct place..”

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Posted 1 month ago

Great looking Pond Ordy! Thank you for sharing your experience. We're thrilled to hear that everything arrived neatly packed and labeled. We always aim to provide a seamless experience, so your feedback means a lot to us! Best fishes, Team Play It Koi

Posted 1 month ago

“The plants always arrive immaculate. And I mean that literally; they are immaculate every single time. Not one brown leaf or dead plant. They acclimate well. The selection and knowledge provided is incomparable.”

Play It Koi 5 star review on 15th July 2025

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Posted 1 month ago

“Not at all the fault of the company, but FedEx was 3 days late delivering the plants. And then when they did, they left the box in the full directc sun on a 95⁰day. I'm a day sleeper so don't know exactly how long they were baking. My frogbit was basically slime. My taro plants are making a valient effort to recover! I blame FedEx, and not this company, and if ANY of the plants do make a recovery I'll change my rating to 5 stars.”

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Posted 1 month ago

“Hardware bag was opened with nothing in it.”

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Posted 1 month ago

“My order was responded to promptly and delivered in a timely manner. Very high quality replacement equipment, ordered a second as a companion for the winter months. Emails followed up my purchase and updates on the progress. I highly recommend PlayItKoi for pond needs.”

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Posted 1 month ago

“Purchased 18 pickerelweed plants for my pond. Actually received 10 - all very healthy, very green, and ready for planting! One week later, they are already putting out new leaves! VERY happy with this purchase!”

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Posted 1 month ago

“GREAT SERVICE , ALL PLANTS CAME IN GREAT SHAPE. DEFINITLY ORDERING MORE.”

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Posted 1 month ago

“Website was easy to use”

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Posted 1 month ago

“Koi seem healthier since I’ve been feeding them this brand.”

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Posted 1 month ago

“Good product choices and great service.”

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Posted 1 month ago

“I called and talked to someone who was very knowledgeable and helped me get exactly what I needed. It also got delivered a few days early than it was supposed to.”

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Posted 1 month ago

“That 30 mil ultra liner is a superior product, and easy to install”

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Posted 1 month ago

“Always helpful amd very pleasant”

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Posted 1 month ago

“I ordered a new Uber set up it came in in time I will definitly order stuff from them again”

Play It Koi 5 star review on 12th July 2025

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Posted 1 month ago

Play It Koi is rated 4.9 based on 3,596 reviews