Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,661 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

783

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So carefully packed and everything arrived healthy! Looking forward to being a long time customer! Thank you!”

Helpful Report

Posted 2 months ago

Hi Sarah! Thank you for your wonderful review. We're so happy to hear that everything arrived healthy and carefully packed, and that you're looking forward to being a long-time customer. Your support means a lot to us and we look forward to helping you with all your pond needs. Best fishes, Play It Koi!

Posted 2 months ago

“Great quality items and fast shipping!”

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Posted 2 months ago

Hi Michael! Thank you so much for your wonderful review. We're thrilled to hear that you found our items to be of great quality and that they arrived quickly. Your satisfaction means a lot to us, and we're grateful for your support. Best fishes, Play It Koi!

Posted 2 months ago

“I built a small pond about 1,800 gallons and I wanted it to go through the “new pond cycle” quickly. Petco and PetSmart have pond size water additives but they aren’t as concentrated as Play it Koi. On top of that it was way cheaper. My pond was ready to put fish in less than two weeks. I have a thriving pond now!”

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Posted 2 months ago

Hi Ricardo! Thank you so much for sharing your experience. We're thrilled that our concentrated pond additives helped cycle your 1,800-gallon pond quickly and affordably. It's wonderful to hear your pond was ready for fish in less than two weeks and is now thriving. We appreciate your support and are always here to help your pond flourish. Best fishes, Play It Koi!

Posted 2 months ago

“Beautiful koi, very nice markings”

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Posted 2 months ago

Hi Rip! Thank you for your kind words about our koi and their lovely markings. We're thrilled that you appreciate the beauty of our fish and hope they bring joy to your pond. We look forward to helping you with any future koi needs. Best fishes, Play It Koi!

Posted 2 months ago

“No issues at all”

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Posted 2 months ago

Hi David! Thank you for taking the time to share your positive experience. We're delighted to hear everything went smoothly with your order and there were no issues at all. Your support is greatly appreciated, and we're here if you ever need anything for your pond. Best fishes, Play It Koi!

Posted 2 months ago

“Great as usual.”

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Posted 2 months ago

Hi Rob! Thank you for your continued support and for taking the time to leave this great review. We're thrilled to know your experiences with us continue to be great and consistent. We appreciate your loyalty and look forward to helping with all your pond needs. Best fishes, Play It Koi!

Posted 2 months ago

“The snails got here not at snails pace! Thank you Eric”

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Posted 2 months ago

Hi Eric! Thank you for taking the time to leave such a fun review. We're delighted to hear the snails arrived quickly and that you're pleased with our service. We appreciate your support and hope your new snails thrive in your pond. Best fishes, Play It Koi!

Posted 2 months ago

“Found everything I need. Everything came in a timely manner. Happy with the service and everything I’ve gotten from PLAYITKOI:)”

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Posted 3 months ago

Hi Bryce! Thank you for taking the time to share your experience. We're delighted you found everything you needed and that everything arrived promptly. We're thrilled that you're happy with our service and products. We appreciate your support and look forward to serving you again! Best fishes, Play It Koi!

Posted 2 months ago

“Needed lamp replacements for my 8 year old landscape lighting. The gal on the help line was soooi helpful. Very refreshing in a world that would rather have you talk to their chatbot. Your gal coordinated with the vendor to make sure the new bulbs (which had changed) would fit our old lamp bases. This was a great experience.”

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Posted 3 months ago

Hi Bob! We're so glad our team could help you replace your 8-year-old landscape lighting and ensure the new bulbs fit your old lamp bases. It's refreshing to hear you enjoyed speaking to a helpful person instead of a chatbot, and we're thrilled that this coordination made your experience great. Thank you for your feedback and for choosing us! Best fishes, Play It Koi!

Posted 2 months ago

“Great! My fish love the food”

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Posted 3 months ago

Hi Dawn! Thank you for sharing your feedback. We're delighted to hear your fish love the food and that everything is going great. Your support means a lot to us, and we're always here if you need anything else. Best fishes, Play It Koi!

Posted 2 months ago

“Excellent product. Very pleased.”

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Posted 3 months ago

Hi Tom! Thank you for sharing your experience. We're delighted to hear that you find the product excellent and that you're very pleased. Your support means a lot to us, and we're here whenever you need pond supplies or assistance. Best fishes, Play It Koi!

Posted 2 months ago

“Got the pond liner kit promptly….thank you. I will post a video when I patch my liner and connect the two sections…..”

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Posted 3 months ago

Hi Beatriz! Thank you for your lovely review. We're thrilled you received the pond liner kit promptly and appreciate your kind words. We can't wait to see the video when you patch your liner and connect the sections. Your support means a lot to us! Best fishes, Play It Koi!

Posted 2 months ago

“Great service. Received the product on time as promised.”

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Posted 3 months ago

Hi Greg! Thank you so much for sharing your experience. We're thrilled to hear you received your product on time and that our service met your expectations. We truly appreciate your support and look forward to helping you with your pond needs in the future. Best fishes, Play It Koi!

Posted 2 months ago

“Plants are doing well and my koi love their environment.”

Play It Koi 5 star review on 27th August 2025

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Posted 3 months ago

Hi Keith! Thank you so much for your kind review. We're delighted to hear that your plants are doing well and your koi are loving their environment. It's wonderful to know our products help create such a thriving and happy habitat for your pond. We appreciate your support and are always here to help with your pond needs. Best fishes, Play It Koi!

Posted 2 months ago

“I researched the parts I needed for my filter on your website, ordered them and received them 3 days later. All fit perfectly, saving me about $800 over purchasing a new unit. Couldn’t have gone better.”

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Posted 3 months ago

Hi DJ! Thank you so much for sharing your experience. We're thrilled you found the parts you needed for your filter and that they arrived quickly and fit perfectly. It's wonderful to hear we saved you money and made your pond maintenance easier. We appreciate your support and look forward to helping with your pond projects in the future. Best fishes, Play It Koi!

Posted 2 months ago

“Always fast shipping and accurate product b”

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Posted 3 months ago

“Still waiting for my mini pump. Had a back order for last Tuesday 8/19, haven't heard anything. Even notified customer service on 8/20 and they were checking on it.”

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Posted 3 months ago

“Fast shipping and great selection of products. Will most likely buy from them again.”

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Posted 3 months ago

Hi Leslie! Thank you so much for sharing your experience. We're delighted to hear that you enjoyed our fast shipping and wide selection of products. We truly appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 2 months ago

“Quick service and always reliable”

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Posted 3 months ago

“I ordered on line and it was explained when the order would be shipped. Very satisfied with Play It Koi.”

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Posted 3 months ago

Hi Therese! Thank you so much for your wonderful review. We're glad ordering online was easy and that communication about shipping was clear. Your satisfaction means a lot to us, and we appreciate your support. We look forward to serving you again soon! Best fishes, Play It Koi!

Posted 2 months ago

Play It Koi is rated 4.9 based on 3,661 reviews