Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,676 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went well and koi are doing great. Swimming right along with the my 24in koi.”

Helpful Report

Posted 3 months ago

Hi Bryan! Thank you for sharing your positive experience. We're thrilled to hear everything went smoothly and that your koi are swimming happily alongside your 24-inch koi. We appreciate your support and look forward to serving you again soon! Best fishes, Play It Koi!

Posted 3 months ago

“Great experience so far thank you”

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Posted 3 months ago

Hi Felipe! Thank you so much for sharing your experience. We're delighted to hear that everything has been great so far and that you're satisfied with our service. We appreciate your support and look forward to continuing to serve you! Best fishes, Play It Koi!

Posted 3 months ago

“As always shipped quickly and everything was perfect in my order!”

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Posted 4 months ago

Hi Sherrie! Thank you so much for your kind words. We're delighted to hear that your order arrived quickly and everything was perfect, as always. We appreciate your continued support and look forward to serving you again! Best fishes, Play It Koi!

Posted 3 months ago

“I bought 20 Koi and and I am so happy with it. They are so beautiful and real Japanese Koi!!! I recommend this company if you want to buy Beautiful Koi, food and supplies!!!”

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Posted 4 months ago

Hi Duc! Thank you so much for your amazing review. We're thrilled to hear you're delighted with the 20 koi and that they are beautiful and authentically Japanese. We truly appreciate your recommendation and are always here to provide you with beautiful koi, quality food, and supplies! Best fishes, Play It Koi!

Posted 3 months ago

“Excellent service from friendly staff”

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Posted 4 months ago

Hi Paul! Thank you for your kind words. We're delighted to hear that you received excellent service from our friendly staff. Your support means a lot to us, and we look forward to helping you with any pond needs. Best fishes, Play It Koi!

Posted 3 months ago

“Appreciate your assistance with my pond during the difficult season”

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Posted 4 months ago

Hi Allen! Thank you so much for sharing your experience. We're glad we could assist you with your pond during the challenging season. Your kind words mean a lot, and we're always here to help with whatever you need. Best fishes, Play It Koi!

Posted 3 months ago

“Well packaged and they look great in my tank!”

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Posted 4 months ago

Hi there! Thank you for your kind review. We're glad to hear that everything arrived well packaged and that the items look great in your tank. We appreciate your support and are always here if you need anything! Best fishes, Play It Koi!

Posted 3 months ago

“You did good light works as it should. UPS delivery was less than satisfactory week late with it moving all over the place.”

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Posted 4 months ago

“No issues.”

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Posted 4 months ago

Hi Curtis! Thank you for taking the time to leave a review. We're glad to hear that everything went smoothly and there were no issues with your order. We appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 3 months ago

“Awesome as always, great quality food!”

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Posted 4 months ago

Hi Leonardo! Thank you for your awesome review. We're delighted to hear that you always have a great experience with our quality food and that we continue to meet your expectations. Your support means a lot, and we're always here to help with your pond needs. Best fishes, Play It Koi!

Posted 3 months ago

“Order process is easy and fast shipping.”

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Posted 4 months ago

Hi there! Thank you for taking the time to leave a review. We're thrilled to hear that our ordering process was easy and that your items shipped quickly. We appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 3 months ago

“Thank you for the prompt delivery of my Koi feed. It's always a pleasure purchasing from you,”

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Posted 4 months ago

Hi Bradley! Thank you for your kind words. We're delighted to hear that you appreciated the prompt delivery of your Koi feed and that it's always a pleasure purchasing from us. Your continued support means a lot, and we're here whenever you need pond supplies. Best fishes, Play It Koi!

Posted 3 months ago

“All the products I have purchased have been great. Liner, underlayment, skimmer. I also have had very quick responses to any questions I have posed by email. Great products and support.”

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Posted 4 months ago

Hi William! Thank you so much for your wonderful review. We're thrilled to hear that all the products you've purchased, like the liner, underlayment, and skimmer, have been great and that our team responded quickly to your questions. Your support means a lot to us, and we're committed to continuing to provide great products and support for your pond projects. Best fishes, Play It Koi!

Posted 3 months ago

“Excellent product fast delivery.”

Play It Koi 5 star review on 9th September 2025

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Posted 4 months ago

Hi Steven! Thank you so much for your positive review. We're delighted to hear that you found the product excellent and that delivery was fast. We appreciate your support and hope your new purchase brings you joy. Best fishes, Play It Koi!

Posted 3 months ago

“Fast response and fast shipping”

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Posted 4 months ago

Hi Pon! Thank you so much for your review. We're thrilled to hear that our team responded quickly and that your order arrived fast. We appreciate your support and look forward to serving you again soon! Best fishes, Play It Koi!

Posted 3 months ago

“So carefully packed and everything arrived healthy! Looking forward to being a long time customer! Thank you!”

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Posted 4 months ago

Hi Sarah! Thank you for your wonderful review. We're so happy to hear that everything arrived healthy and carefully packed, and that you're looking forward to being a long-time customer. Your support means a lot to us and we look forward to helping you with all your pond needs. Best fishes, Play It Koi!

Posted 4 months ago

“Great quality items and fast shipping!”

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Posted 4 months ago

Hi Michael! Thank you so much for your wonderful review. We're thrilled to hear that you found our items to be of great quality and that they arrived quickly. Your satisfaction means a lot to us, and we're grateful for your support. Best fishes, Play It Koi!

Posted 4 months ago

“I built a small pond about 1,800 gallons and I wanted it to go through the “new pond cycle” quickly. Petco and PetSmart have pond size water additives but they aren’t as concentrated as Play it Koi. On top of that it was way cheaper. My pond was ready to put fish in less than two weeks. I have a thriving pond now!”

Helpful Report

Posted 4 months ago

Hi Ricardo! Thank you so much for sharing your experience. We're thrilled that our concentrated pond additives helped cycle your 1,800-gallon pond quickly and affordably. It's wonderful to hear your pond was ready for fish in less than two weeks and is now thriving. We appreciate your support and are always here to help your pond flourish. Best fishes, Play It Koi!

Posted 4 months ago

“Beautiful koi, very nice markings”

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Posted 4 months ago

Hi Rip! Thank you for your kind words about our koi and their lovely markings. We're thrilled that you appreciate the beauty of our fish and hope they bring joy to your pond. We look forward to helping you with any future koi needs. Best fishes, Play It Koi!

Posted 4 months ago

“No issues at all”

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Posted 4 months ago

Hi David! Thank you for taking the time to share your positive experience. We're delighted to hear everything went smoothly with your order and there were no issues at all. Your support is greatly appreciated, and we're here if you ever need anything for your pond. Best fishes, Play It Koi!

Posted 4 months ago

Play It Koi is rated 4.9 based on 3,676 reviews