Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,422 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,422 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 25th May 2025

Kristen

Play It Koi 5 star review on 23rd May 2025

William

Hayden

743

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“everything was great”

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Posted 3 weeks ago

“Easy purchase”

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Posted 4 weeks ago

“I really love the uv lights I have installed in my 10,000 gallon ponds. The algae is under control!”

Play It Koi 5 star review on 3rd May 2025

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Posted 4 weeks ago

“Wonderful experience. Play It Koi went above and beyond to ensure we got what we needed! Thank you!!”

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Posted 4 weeks ago

“Great customer service!”

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Posted 4 weeks ago

“My items were shipped very fast and well protected. I will definitely be reordering again.”

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Posted 4 weeks ago

“Amazing experience with the Play It Koi group per usual! We’ve been customers for years! Would highly recommend to everyone from advanced koi keepers to beginner pond builders.”

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Posted 4 weeks ago

“Great communication Great price Fast shipping I would highly recommended them”

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Posted 4 weeks ago

“Quick delivery”

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Posted 4 weeks ago

“Great! Good products, quick shipment. Everything as expected.”

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Posted 4 weeks ago

“My 2 Lotus arrived yesterday and they are very healthy and were carefully packaged and i am very excited to get them planted and see them start growing and hpefully bloom . Hugh Criswell”

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Posted 4 weeks ago

“No, the experience did not go swimmingly well. I was expecting to receive my liner in 5 days as the shipping stated. My fault for not realizing that Play it Koi would take 4-5 days to process the order before shipping it. My goal was to beat the torrential rains that were predicted 7 days after I placed my order. Well, that did not happen and I wound up with 18” of water in my pond despite having a tarp over it. The water washed out all of the ledges in the pond. So I basically had to rebuild the entirety of the inside of the pond after pumping all of the water out. So, no it did not go swimmingly. As far as the actual process of placing the order, piece of cake like every other internet company.”

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Posted 4 weeks ago

“Great. Fast shipping.”

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Posted 4 weeks ago

“My lotus tubers arrived very carefully packed and promptly. I've never grown lotus before, but after spending a month in SE Asia, I can't imagine life without them. Hopefully, I will do them justice.”

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Posted 4 weeks ago

“Koi isn’t just about great products, they stand behind their customers too. When I had an issue with my lights, Kristen from their team made sure I wasn’t left in the dark (literally and figuratively!). She followed up, responded quickly, and truly cared about getting everything right. It’s clear that Koi empowers their team to go above and beyond, and it makes all the difference. Thank you, Koi and Kristen, for reminding me what real customer care looks like!”

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Posted 1 month ago

“installed the new filter all of the necessary replacement parts were included and it installed with ease”

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Posted 1 month ago

“Fast shipping, excellent product and great price. Thanks!”

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Posted 1 month ago

“The Service Department was very kind and efficent in taking care of my problem. I will definately shop here again.”

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Posted 1 month ago

“The plants were well packaged & in great shape. Everything looks very healthy 😊”

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Posted 1 month ago

“I was looking for ProformPC in 5 lb container but there was only the 2 lb.”

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Posted 1 month ago

Play It Koi is rated 4.9 based on 3,422 reviews