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Play It Koi Reviews

4.9 Rating 3,535 Reviews
98 %
of reviewers recommend Play It Koi
Company Reviews Product Reviews
6,133
 Questions Insights Metrics Info
4.9
Based on 3,535 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Play It Koi Reviews

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Margaret
Verified Buyer
“Very pleased with the meticulous care in transport and follow up instructions. You're my pond people now!”
Helpful Report
Posted 1 month ago
Madeline
Verified Buyer
“Lotus seeds! We purchased a packet of Water Lotus seeds and received them very quickly with clear instructions to follow to get them to grow.”
Helpful Report
Posted 1 month ago
Michael
Verified Buyer
“great on shipping and packaging. plants look very healthy”
Helpful Report
Posted 1 month ago
Richard
Verified Buyer
“Easy ordering....timely delivery and product of excellent quality”
Helpful Report
Posted 1 month ago
Michael
Verified Buyer
“Very happy with the product”
Helpful Report
Posted 1 month ago
Sandra
Verified Buyer
“everything arrived in good shape and better condition than I was expecting”
Helpful Report
Posted 1 month ago
Matthew
Verified Buyer
“Wonderful product, fast shipping. Koi love it and I love it!”
Helpful Report
Posted 1 month ago
Delicia
Verified Buyer
“Always quick service and prompt delivery.”
Helpful Report
Posted 1 month ago
Maya
Verified Buyer
“Great company to order from!”
Helpful Report
Posted 1 month ago
Ann
Verified Buyer
“Great service as usual with Derek and I couldn’t be more thrilled with my Aqua Sieve 2. My Pond got so much clearer in a couple of days. This is my grow Pond and I feed six times a day. Those fish at the bottom are at 4 1/2 feet. Does a great job pre-filtering.”
Helpful Report
Posted 1 month ago
Agatha
Verified Buyer
“All the pond plants were delivered on great condition and doing very well.”
Helpful Report
Posted 1 month ago
Jerald
Verified Buyer
“I’m very pleased with the products I purchased a long with the quality of products and items you and get. The help full videos you offer is amazing too. Thank You 🙏”
Helpful Report
Posted 1 month ago
HELDER
Verified Buyer
“What can I say. Your website is completely misleading even on the verge of lying to your customers. 7 of my items will not survive my zone even though your website says it will. I've contacted support over phone got a refund for 2 items but not all of the ones that won't survive. I've emailed last week and still haven't got a reply. I spent around 400 dollars. I only bought things that I though would survive. Your website doesn't match the labelling of your distributor. Your distributor is completely correct and you website is full of lies. We can't trust your website at all. I used to work in the aquarium industry so I know how it operates. Updates your website to match your distributor is really easy and I can't believe they don't align. I moved the plants they all came in perfect condition and great packaging. Your your website if misleading and the descriptions are a jumbled mess. Each page should have the same format and I should know what zone they will tolerate as a perennial NOT an annual. No one not even your distributor labels it that way. Any thing can be an annual anywhere. We want to know where it will be a perennial.”
Helpful Report
Posted 1 month ago
Prillman
Verified Buyer
“Fast delivery”
Helpful Report
Posted 1 month ago
James
Verified Buyer
“Great!!! Called support, one ring and Kristen answer the phone. Outstanding!!!! She was super!! Helped in getting my tracking info...She answered all of my question, she was super.!!!!”
Helpful Report
Posted 1 month ago
Lan
Verified Buyer
“Excellent customer service but bad delivery experience.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Great service and quick shipping”
Helpful Report
Posted 1 month ago
Marilyn
Verified Buyer
“Everything arrived alive and well and are thriving in my pond!”
Helpful Report
Posted 1 month ago
Scott
Verified Buyer
“Excellent product. Excellent service.”
Helpful Report
Posted 1 month ago
John
Verified Buyer
“Fast shipping after order! Quality products!”
Helpful Report
Posted 1 month ago
Play It Koi is rated 4.9 based on 3,535 reviews
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