Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,236 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service”

Helpful Report

Posted 1 month ago

Thanks so much, Cathy! Good customer service means a lot to us, so it's great to hear we hit the mark. Reach out anytime you need a hand with the pond. — Your finned friends at Play It Koi

Posted 1 month ago

“Exceptional customer service!! Missed an item in my order, but they made it right. A few plants didn't make it, but they made that right too. Will use them for all my pond items.”

Helpful Report

Posted 2 months ago

“Plants came super quick- packaged amazingly & were much larger than expected!! Super happy!!”

Helpful Report

Posted 2 months ago

Thanks so much, Kristy! Getting plants that arrive fast, well packed, and bigger than you pictured is exactly what we're after, so this made our day. Those floaters will settle in quick, and if you ever have questions as the season goes, just holler. — Your friends at Play It Koi

Posted 1 month ago

“Works perfectly”

Helpful Report

Posted 2 months ago

Thanks so much, Nick! Glad everything's working perfectly for you. Reach out anytime if a question ever comes up, we're happy to help. — Your friends at Play It Koi

Posted 1 month ago

“The thermometer is exactly what I needed, one that could be disassembled and cleaned, and they cerftainly had the lowest price around, sometimes by half the price at other places. They shipped it fast.”

Helpful Report

Posted 2 months ago

So glad you found exactly the thermometer you were after, and that it landed on your doorstep quickly! Being able to take it apart and actually clean it makes a real difference over the seasons. Reach out anytime if you need anything for the pond. — Everyone here at Play It Koi

Posted 1 month ago

“Great pricing and fast shipping- thank you!”

Helpful Report

Posted 2 months ago

Thanks so much, April! Fast shipping and fair pricing are two things we really try to nail, so it means a lot to hear both landed for you. Come back anytime, and reach out if you ever need a hand. — Cheers, the Play It Koi crew

Posted 2 months ago

“The water irises were a gift and they were a big hit. The arrived looking great and well packaged. My friends were thrilled.”

Helpful Report

Posted 2 months ago

Thanks so much, Janet! It means a lot that the water irises showed up looking great and made such a splash as a gift. So glad your friends were thrilled, and if they catch the pond bug too, we're always happy to help them get started. — Happy ponding, the Play It Koi crew

Posted 2 months ago

“The Item did eventually arrive in good shape. Shipping estimate was off by 4 days, no fault of PLAYITKOI.”

Helpful Report

Posted 2 months ago

Thanks for the patience, Matthew! Shipping estimates can drift a few days when the carriers get backed up, so we really appreciate you not holding that against us. Glad it showed up in good shape, and holler anytime you need a hand. — Your friends at Play It Koi

Posted 2 months ago

“Plants arrived as expected and are beautiful”

Play It Koi 5 star review on 3rd September 2026

Helpful Report

Posted 2 months ago

Thanks so much, Pattie! So glad the plants arrived beautiful and just as you expected. Bare root plants settle in fast once they're potted up, so they should really take off for you. Reach out anytime as they get growing. — The whole crew at Play It Koi

Posted 2 months ago

“I ordered the 3 light set because the ones I got from a kocal store were cheap and not very bright and didn't last very long. Installation was super easy and the lights look great, are bright and easy to adjust to the angle you want. I ordered the kit plus one additional light. I used some in the pond and one as an uplight for the pond plants. The choices for the colors are great, which allows for different settings for different events. Delivery was timely and I had no issues, only a great experience.”

Helpful Report

Posted 2 months ago

Thanks so much, Alex! Love that you used some in the pond and ran one as an uplight for your plants, that's exactly the kind of setup these are made for, and the color options really do let you switch things up for different events. So glad the install was easy and everything showed up on time. Come back anytime you want to expand the lighting. — Happy ponding, the Play It Koi crew

Posted 2 months ago

“Great products at completive prices...delivered fast! That's what it's all about.”

Helpful Report

Posted 2 months ago

Thanks so much, Scott! Fast delivery at a fair price really is the whole game, and we're glad it landed that way for you. Come back anytime you need something for the pond. — Your pondside crew at Play It Koi

Posted 2 months ago

“First time dealing with Play It Koi and it was fantastic. Nothing but what you expect from a company with great customer service. This company also went above and beyound in over delivering on a promise and also communicating back to the customer. I would do business again with this company in a heartbeat!”

Helpful Report

Posted 2 months ago

Thomas, what a great first experience to hear about! We got that label mix-up straightened out and the pumps on their way, so I'm really glad the communication landed well for you. Come back anytime, we'd love to be your go-to for pond gear. — Kristen, Play It Koi

Posted 2 months ago

“Wow… what’s an amazing experience! I am a long time client and supporter to Play it Koi. Couple weeks ago I called in and was helped by Sam to place an order for some parts to upgrade my ponds and was taken back by how helpful and thoughtful she was. Not only she had great knowledge about the product but her ability to help solve problems so quickly and effectively. The order got to me within just a couple of days, not like other companies I worked with. Thanks Sam for all you do and will definitely continue working with you with all my aquatic products needs.”

Helpful Report

Posted 2 months ago

Ryan, this made my day! Sam really is one of a kind, and I'll make sure she hears how much her quick problem-solving meant to you. Thanks for being with us all these years, and here's to many more pond upgrades together. — Kristen, Play It Koi

Posted 2 months ago

“Easy to maneuver website”

Helpful Report

Posted 2 months ago

Thanks so much, Louis! Glad the site was easy to get around, we've worked hard to keep it simple for folks. Reach out anytime if you need a hand with anything for your pond. — The whole crew at Play It Koi

Posted 2 months ago

“I'm impressed how fast my order was processed and shipped. No delay's. Great”

Helpful Report

Posted 2 months ago

Thanks so much, Susan! Fast, no-delay shipping is exactly what we aim for, so it's great to hear yours went smoothly. Your points from this week landed too, so you're all set. Reach out anytime you need a hand. — Kristen, Play It Koi

Posted 2 months ago

“As always, fantastic!”

Helpful Report

Posted 2 months ago

"As always" means the world coming from you, Wendy, thank you! Glad we got that filter question sorted out too. Come say hi anytime you need a hand. — Kristen, Play It Koi

Posted 2 months ago

“The package arrived promptly and in good condition. This was one of the few kits that had a wide range to test the pond water parameters and it had one to test KH which is what I wanted”

Helpful Report

Posted 2 months ago

Thanks so much, Brenda! Glad the package showed up quick and in good shape, and that this kit covered the range you wanted, KH included. That KH reading is such a handy one to keep an eye on for stable water. Reach out anytime if you have questions along the way. — The Play It Koi crew

Posted 2 months ago

“Product arrived quickly.”

Helpful Report

Posted 2 months ago

“The plants arrived quickly and in excellent condition. We're looking forward to blooms next year.”

Helpful Report

Posted 2 months ago

“New Koi were shipped overnight and arrived alive and ready to join my other Koi. The Koi I got were a nice mix of colors.”

Helpful Report

Posted 2 months ago

Play It Koi is rated 4.9 based on 4,236 reviews