Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,661 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

783

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything worked out well. The light we purchased is what we needed and priced comparable to others. We also received the lights in a timely manner.”

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Posted 3 months ago

“The pump and air diffusers are premium quality, my fish are thriving now with this excellent air solution for my small pond (200 gallons)”

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Posted 3 months ago

“Plants were awesome! Very healthy and bigger than I expected.”

Play It Koi 5 star review on 4th August 2025

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Posted 3 months ago

“The bottle was well sealed and arrived safely. Nice to see thought went into the extra tape around the screw cap. Well played...”

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Posted 3 months ago

“Wow! Just beautiful pond lilies - arrived big, healthy, and with budding flowers! Ordered ten from the Pond Guy as well and they weren't anything like yours. Impressed.”

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Posted 3 months ago

“Product arrived on time as described. Would be great to have a link to installation instructions on you tube. Thanks!!”

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Posted 3 months ago

“Love this place”

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Posted 4 months ago

“Quality of the plants and superb customer service as always!”

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Posted 4 months ago

“Got my new pump in just a few days. Great service and easy.”

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Posted 4 months ago

“Good customer service”

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Posted 4 months ago

“Excellent job!”

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Posted 4 months ago

“Found the UV filter I was looking for at a great price!”

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Posted 4 months ago

Hi Daniel! Thank you so much for sharing your experience. We're thrilled to hear you found the UV filter you were looking for at a great price. It's our goal to provide exactly what you need at a value that makes you smile, and we're always here to support your pond projects. Best fishes, Play It Koi!

Posted 4 months ago

“Ben is extremely knowledgeable and friendly. I purchased two butterfly koi that are doing exceptional.”

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Posted 4 months ago

Thank you for your fantastic review Ted! It was nice to meet you and get re-connected with my long lost Costco pal too ;-) Enjoy the koi and we’re here if you have any more questions or need assistance in the future! Best fishes, Ben

Posted 4 months ago

“Part was here quickly and in good condition.”

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Posted 4 months ago

Hi Robert! Thanks for the great review—we’re so glad your part arrived quickly and in good condition. It’s wonderful to hear you had a smooth experience, and your feedback means a lot to us. We're always here for your pond needs. Best fishes, Play It Koi!

Posted 4 months ago

“All the plants were well packaged. The plants are now thriving in my pond!”

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Posted 4 months ago

Hi Kathryn! Thank you for your kind words. We’re so glad to hear your plants arrived well packaged and are thriving in your pond. Your success brings us joy, and we’re always here to help with your pond journey. Best fishes, Play It Koi!

Posted 4 months ago

“yes so far everything has been great”

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Posted 4 months ago

Hi Debra! Thank you for sharing your experience with us. We're delighted to hear that everything has been great so far and that we've met your expectations. We appreciate your support and are always here if you need anything else. Best fishes, Play It Koi!

Posted 4 months ago

“I ordered it, it came right away, all great. Previously, I don't fully remember why I contacted customer service, you might not have had a product. But the communication with customer service was easy and I have it very positiv in my memory.”

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Posted 4 months ago

Hi there! Thank you so much for sharing your positive experience. We're thrilled to hear your order arrived quickly and that our customer service left such a good impression. We truly appreciate your support and are always here if you need anything in the future. Best fishes, Play It Koi!

Posted 4 months ago

“As always, product was delivered as expected. Never have an issue with your company”

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Posted 4 months ago

Hi Frank! Thank you for your continued support and for taking the time to leave this great review. We're thrilled to know your products always arrive as expected and that you've never had issues with our company. We appreciate your loyalty and look forward to keeping your pond supplies running smoothly. Best fishes, Play It Koi!

Posted 4 months ago

“Ben was great to work with. Was able to select 3 koi for purchase. It was very difficult only because there were so many good ones to choose from. I am very happy with my new fish.”

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Posted 4 months ago

Hi Colin! Thank you so much for sharing your experience with us. We're thrilled to hear that Ben made the process enjoyable and that you found three beautiful koi among so many great choices. We're delighted that you're happy with your new fish and we appreciate your support. Best fishes, Play It Koi!

Posted 4 months ago

“I have been going there for about 10 years. Always wonderful service, high quality fish and products”

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Posted 4 months ago

Hi Chathura! Thank you so much for your loyalty over the past decade. We're delighted to hear you've consistently received wonderful service and high-quality fish and products from us. We truly appreciate your support and look forward to continuing to provide the best for your pond. Best fishes, Play It Koi!

Posted 4 months ago

Play It Koi is rated 4.9 based on 3,661 reviews