Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,236 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, lots of good plant descriptions, and over and above customer service. I was able to add a plant to my order at the last minute and that saved me an additional shipping charge.”

Helpful Report

Posted 2 months ago

Thanks so much, Kaye! Glad the plant descriptions helped you pick, and I'm really happy we caught that last-minute addition so you dodged the extra shipping. Reach out anytime, and enjoy getting everything settled into the pond. — Kristen, Play It Koi

Posted 2 months ago

“Fish arrived happy and healthy. We are thrilled”

Helpful Report

Posted 2 months ago

Thrilled right back, Quinn! Hearing that your fish arrived happy and healthy is exactly what we hope for on shipping day. Give them a little settling-in time and they'll really start to shine. Reach out anytime you need us. 🐟 — The Play It Koi crew

Posted 2 months ago

“Working great! Easy to install and had everything I needed for installation.”

Helpful Report

Posted 2 months ago

Thanks so much, David! Glad it went in easily and that everything you needed for the install was right there in the box. Enjoy watching it all come together, and reach out anytime if a question pops up. — From all of us at Play It Koi

Posted 2 months ago

“The most amazing thing aboout the people at Play It Koi is that they did research about my isssue and came up with a solution based on logic and experience, rather than cold facts. I needed a replacement UVA bulb for my Pond Max filter system and the numbers on the old bulb where not sufficient to place an order, so Play It Koi reasoned that it was mostly likely a particular bulb. It turned out they were right and my green pond water is already clearing up. I am grateful that they spent the time to figure it out!”

Helpful Report

Posted 2 months ago

John, figuring out that bulb from the worn numbers on your old one was a fun little puzzle, so I'm really glad the reasoning panned out and your water is already clearing. Thanks for trusting us to work it through with you. Reach out anytime your pond throws you a curveball. — Your friends at Play It Koi

Posted 2 months ago

“Good service”

Helpful Report

Posted 2 months ago

Really glad the service hit the mark for you! Thanks for taking a minute to leave a note, and don't hesitate to reach out anytime you've got a pond question. — Kristen, Play It Koi

Posted 2 months ago

“We received the food very quickly, it was exactly as advertised. Thanks Play It Koi for always coming through.”

Helpful Report

Posted 2 months ago

Thanks so much, Sandi! Fast shipping on food makes a real difference, so I'm glad it landed quickly and matched exactly what you expected. It means a lot that you keep coming back to us, and we're always here when you need to restock. — The Play It Koi crew

Posted 2 months ago

“It took me a while to get someone live on the phone. I didn’t have real good luck with the AI generated help. Once I got a live person on the phone she was very helpful. I had tried numerous other outlets to out chase a part for a PF7200 Pondmax pressure filter and had no luck at all. She was the first person to spend enough time with me to solve my problem and get the part ordered. I will be doing more business with playitkoi in the future. Thank you”

Helpful Report

Posted 2 months ago

Thanks for sticking with us, Dale, and sorry the AI help sent you in circles before you reached a real person. So glad she took the time to track down that PF7200 part after everyone else came up empty. We'd love to help again anytime, just ask for a live person and we'll get you sorted. — Your friends at Play It Koi

Posted 2 months ago

“I like that I can receive the Algae FIx without the hassle (by Chewy) and the fish food so quickly.”

Helpful Report

Posted 2 months ago

So glad we could take the hassle out of getting your Algaefix and fish food to you, and quickly at that. Thanks for giving us a try, and reach out anytime you need a hand with anything pond related. — From all of us at Play It Koi

Posted 2 months ago

“Great Resource for your pond! Good selection of products that we have been looking for and fast shipping to our house.”

Helpful Report

Posted 2 months ago

Thanks so much, Shannon! It means a lot that we had the products you'd been hunting for, and that fast shipping got them to your door quickly. Come back anytime you're stocking up for the pond. — From all of us at Play It Koi

Posted 2 months ago

“Fast and efficient. Order was processed and shipped quickly”

Helpful Report

Posted 2 months ago

Thanks so much, John! Getting your order processed and out the door quickly is exactly what we aim for, so it's great to hear it landed that way. Reach out anytime you need a hand with the pond. — From all of us at Play It Koi

Posted 2 months ago

“I ordered plants. They were beautiful. They are working out well. I have quite a few extra that I am going to share!”

Play It Koi 5 star review on 14th August 2026

Helpful Report

Posted 2 months ago

Thanks so much, Kathy! It makes our day hearing the plants arrived beautiful and are settling in so well, and how kind of you to share your extras with friends. Come back anytime you're ready to add more to the pond. — From all of us at Play It Koi

Posted 2 months ago

“Great filter, cleared up floating debris within 24 hours”

Helpful Report

Posted 2 months ago

Thanks so much, Avinoam! Clearing floating debris within 24 hours is exactly what you want to see, and it's great to hear the filter jumped right in. Reach out anytime as the seasons change if you want a hand tuning it. — From all of us at Play It Koi

Posted 2 months ago

“Perfect for the pond, thank you 🐠🐟”

Helpful Report

Posted 2 months ago

Thanks so much, Carrie! So glad it turned out to be just right for your pond. If any questions come up as the seasons change, reach out anytime, and feel free to send a pond photo, we always love seeing them. 🐟 — Your pondside crew at Play It Koi

Posted 2 months ago

“Excellent quality, healthy, green plants. Greater quantity than expected for the price. 10 out of 10 highly recommended”

Helpful Report

Posted 2 months ago

Thanks so much, Elizabeth! It really makes our day to hear the plants showed up healthy and green, and that you got more than you expected. A 10 out of 10 means a lot coming from a fellow pond keeper. Come back and see us anytime. — Everyone here at Play It Koi

Posted 2 months ago

“Fast shipping, no issues with order.”

Helpful Report

Posted 2 months ago

Really glad the order got to you fast and went off without a hitch! That's exactly what we like to hear. Reach out anytime you need a hand with your pond. — The Play It Koi crew

Posted 2 months ago

“Play it koi is very profesional and there is service is top notch.”

Helpful Report

Posted 2 months ago

Thanks so much, Hernando! Hearing that our service felt top notch really makes our day. We're always just a message away if you ever need a hand with your pond. — The whole crew at Play It Koi

Posted 2 months ago

“Everything worked out fine. Got my order. It was correct. I’m happy”

Helpful Report

Posted 2 months ago

Thanks so much, Richard! Order correct and you're happy is exactly what we like to hear. If anything ever comes up with the pond, just reach out anytime. — Cheers, the Play It Koi crew

Posted 2 months ago

“Great company!”

Helpful Report

Posted 2 months ago

Thanks so much, Brian! Short and sweet, and it means a lot coming from a fellow ponder. Reach out anytime you've got a question or just want to talk koi. — Happy ponding, the Play It Koi crew

Posted 2 months ago

“Item arrived in timely fashion undamaged.”

Helpful Report

Posted 2 months ago

Thanks so much, Anderson! Glad it showed up right on time and in good shape, that's always what we like to hear. Reach out anytime you need a hand with anything pond-related. — The whole crew at Play It Koi

Posted 2 months ago

“Play it koi was great.”

Helpful Report

Posted 2 months ago

Thanks so much, Jason! Glad we could help, and if a question ever comes up as your pond settles into the season, just reach out anytime. Good luck out there. — From all of us at Play It Koi

Posted 2 months ago

Play It Koi is rated 4.9 based on 4,236 reviews