Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,236 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Play it Koi is a great company and they have everything your pond and its koi needs, and exceptional advice. Thank you!”

Helpful Report

Posted 2 months ago

Thanks so much, Georgia! Knowing the advice has been helpful means a lot, since that's the part we really love, talking ponds with folks who care about their koi. Come find us anytime you're puzzling something out. — The Play It Koi crew

Posted 2 months ago

“Ordering was easy, found what I needed and received quickly.”

Helpful Report

Posted 2 months ago

Really glad the whole thing went smoothly for you, from finding what you needed to getting it quickly at your door. That's exactly how we hope it goes. Reach out anytime you have pond questions, we're always happy to talk shop. — From all of us at Play It Koi

Posted 2 months ago

“The item arrived in a couple of days and was well packaged.”

Helpful Report

Posted 2 months ago

Thanks so much, Deborah! Fast shipping and solid packing make all the difference, so I'm really glad it showed up quick and snug. If you ever have questions on feeding or gear down the road, just holler. — Ben, Play It Koi

Posted 2 months ago

“The product worked perfectly and was an excellent match”

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Posted 2 months ago

So glad it was a perfect match, Shane! Sounds like we got you sorted after that filter question, which is always good to hear. Reach out anytime you need parts for the PF2400, happy to help. — Derek, Play It Koi

Posted 2 months ago

“I very happy with the koi I have received they came at the time they said they would thanks”

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Posted 2 months ago

So glad the koi arrived right on schedule, Frederick! Getting them to you on time matters to us, and it's great to hear the whole thing went smoothly. Give them a little quiet time to settle in and reach out anytime you have questions. — From all of us at Play It Koi

Posted 2 months ago

“This was a replacement pressure filter after 5 years. It was the best price and I was amazed at the quick shipping! The time to get back up and running was very important to me. I was concerned for the fish and the quick shipping eliminated a lot of anxiety.”

Helpful Report

Posted 2 months ago

Five years of service and then right back up and running, that's exactly what we like to hear, Bobby! I totally get the anxiety when the fish are counting on you, so I'm really glad the quick shipping took that worry off your plate. Come back anytime you need us. — Cheers, the Play It Koi crew

Posted 2 months ago

“Plants came in a day earlier than expected! All arrived healthy and beautiful!! Would recommend to others! They did come with a few pond snails but, nothing a little alum/hydrogen peroxide dip wont fix👍🏼😁!”

Play It Koi 5 star review on 7th August 2026

Helpful Report

Posted 2 months ago

Thanks so much, Aaron! So glad the plants beat their ETA and showed up healthy and beautiful. Nice call on the alum/peroxide dip for those hitchhiker snails, that's exactly the move. Come back anytime and enjoy those Fin Points along the way! — Cheers, the Play It Koi crew

Posted 2 months ago

“Excellent!! Plants arrived on time and in great condition. Love your continual communication. It shows that you are dedicated to your customers.”

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Posted 2 months ago

Thanks so much, Debra! It means a lot that the plants showed up on time and in good shape, and that our updates felt like real communication and not just noise. We try to stay in touch so nobody's left guessing. Come back and see us anytime. — Cheers, the Play It Koi crew

Posted 2 months ago

“This company is top notch! Products were delivered in the middle of a heat wave and wildfire smoke and still arrived in impeccable condition.”

Helpful Report

Posted 2 months ago

Thanks so much, James! Getting everything to you in good shape through a heat wave and wildfire smoke is no small feat, so I'm really glad it all arrived impeccable. Reach out anytime you need a hand with the pond, and enjoy it. — Everyone here at Play It Koi

Posted 2 months ago

“Great, your customer service is fantastic and helpful.”

Helpful Report

Posted 2 months ago

Thanks so much, Claudia! Glad the crew could be helpful when you needed a hand. Reach out anytime, we're always happy to talk ponds. — Your friends at Play It Koi

Posted 2 months ago

“Same great service every time… we have ordered plenty of product from PIK!! Outstanding product and quick shipping every time..”

Helpful Report

Posted 3 months ago

“I got what I wanted at a good price and timely delivery.”

Play It Koi 5 star review on 5th August 2026

Helpful Report

Posted 3 months ago

“My order arrived in timely fashion and works great !!”

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Posted 3 months ago

“The service was impeccable. A quick phone call and my order was on the way.”

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Posted 3 months ago

“Got what I ordered quickly”

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Posted 3 months ago

“Fast delivery”

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Posted 3 months ago

Thanks so much, Ruthann! Glad the order got to you quickly. Reach out anytime you need a hand with anything pond-related. — The whole crew at Play It Koi

Posted 3 months ago

“Great service, fast delivery, helpful staff. Love you guys!!”

Helpful Report

Posted 3 months ago

Love you guys right back, Jane! Fast delivery and helpful staff are exactly what we're going for, so hearing that made my day. Glad we could help you track down the right parts for your PF4800, and reach out anytime you need a hand. — Kristen, Play It Koi

Posted 3 months ago

“Most Excellent!! Plants came is professionally wrapped and packed and were in great condition.”

Helpful Report

Posted 3 months ago

Most Excellent right back at you, Michael! We take the wrapping and packing seriously, so it's great to hear your plants showed up in great shape. Come see us again when the pond calls for more. — Your finned friends at Play It Koi

Posted 3 months ago

“We get all of our koi food at Play It Koi- fast service and good pricing.”

Helpful Report

Posted 3 months ago

Thanks so much, Craig! Being your go-to for koi food means a lot, and I'm glad the fast service and pricing keep working out for you. Reach out anytime at Derek@playitkoi.com if you ever need a hand. — Derek, Play It Koi

Posted 3 months ago

“Alway quick delivery of great products”

Helpful Report

Posted 3 months ago

Thanks so much, Cheryl! Quick shipping and solid products are exactly what we aim for, so hearing that lands means a lot. Good chatting with you the other day too, holler anytime you need a hand. — Derek, Play It Koi

Posted 3 months ago

Play It Koi is rated 4.9 based on 4,236 reviews