Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,238 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the purchase, super fast delivery and the product was good protected against damage.”

Helpful Report

Posted 3 months ago

Thanks so much, Fabian! Good packing matters when these parts ship, so I'm glad everything showed up safe and quick. Glad we could point you toward the right setup earlier too, and reach out anytime you're tinkering with the system. — Ben, Play It Koi

Posted 3 months ago

“The delivery was very quick and prices were excellent.”

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Posted 3 months ago

Thanks so much, Robert! Glad the order got to you quickly and the pricing worked out well for you. Reach out anytime you need a hand with the pond, we're always happy to talk shop. — Cheers, the Play It Koi crew

Posted 3 months ago

“Fish looked great on arrival.”

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Posted 3 months ago

So glad they showed up looking great, Irene! Getting healthy, lively fish to your door is the whole goal, and it means a lot to hear it went well. Come say hi anytime, and enjoy watching them settle in. — Everyone here at Play It Koi

Posted 3 months ago

“Play It Koi is always there for my Koi needs. Been using them for years now and will continue.”

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Posted 3 months ago

Years of ponds together, Colin, that means a lot to us. Thanks for sticking with us all this time, and I'm still working with Kelly on those round koi nets, will let you know the second I hear back. Anytime you need something, just holler. — Derek, Play It Koi

Posted 3 months ago

“Plants arrived in great shape and were well rooted. The price point was pretty good. Would buy from again without hesitation”

Helpful Report

Posted 3 months ago

Thanks so much, Mike! Good rooting makes all the difference once they settle into the pond, so I'm glad they showed up strong for you. "Would buy from again without hesitation" means a lot, and we'll be here whenever you're ready for the next batch. — Everyone here at Play It Koi

Posted 3 months ago

“Really fast shipping!”

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Posted 3 months ago

Thanks so much, Dawn! Fast shipping is one of those things we really try to nail, so it's great to hear the order got to you quick. Reach out anytime if you need a hand with anything for the pond. — The Play It Koi crew

Posted 3 months ago

“Just what I needed. Just in time.”

Play It Koi 5 star review on 21st July 2026

Helpful Report

Posted 3 months ago

Thanks so much, Stephen! "Just in time" is exactly what we like to hear, and I'm glad those filter pads and the center-tube worked out for you. Reach out anytime if anything comes up with the setup. — Derek, Play It Koi

Posted 3 months ago

“We received the shipment a lot faster than we expected. Everything was alive and doing really well. We were able to get the plants into the pond with no issues (other than me almost falling in). :) GREAT experience and will definitely be my go-to place from now on.”

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Posted 3 months ago

Thanks so much, Chris! Faster-than-expected shipping and everything arriving alive and happy is exactly what we hope for, and I'm glad the plants went in without a hitch (careful near that edge next time!). It means a lot that we'll be your go-to from here on. Reach out anytime the pond needs something. — Cheers, the Play It Koi crew

Posted 3 months ago

“Products came fast and nothing was broken.”

Play It Koi 5 star review on 20th July 2026

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Posted 3 months ago

“Pretty disappointed. I specifically ordered from PlayItKoi (and paid more than other sites) due to the estimated shipping time of "4 days". However, it didn't even ship for 6 days and that was only because I called about it. And then it arrived 8 days later, or double the time estimated in the check-out. In the meantime my filter leaked thousands of gallons out due to a missing seal. This misleading communication is really disapointing.”

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Posted 3 months ago

“Good quality product. Helpful and responsive customer service”

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Posted 3 months ago

Thanks, Nam! Glad I could track down that stainless spillway and get it set for curbside pickup for you. Reach out anytime you're planning your next project, happy to help. — Derek, Play It Koi

Posted 3 months ago

“Order arrived”

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Posted 3 months ago

Thanks for letting us know it arrived, Laura! Glad the order made it to you, and if you have any questions as you get everything set up, just reach out anytime. — The Play It Koi crew

Posted 3 months ago

“Plants arrived quickly and in good condition.”

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Posted 3 months ago

Thanks so much, David! Glad the plants showed up fast and in good shape, that quick transit really matters with bare root. Enjoy getting them settled, and reach out anytime if you have questions along the way. — Your pondside crew at Play It Koi

Posted 3 months ago

“My order arrived swimmingly FAST as usual! My koi love their Nijikawa Professional Food! This is their 3rd year eating this food and they are so amazingly healthy. Your service is amazing! I updated my waterfall this year and ordered parts from you, they too arrived fast and help to keep the project on time.”

Helpful Report

Posted 3 months ago

Thanks so much, Shannon! Three years on the Nijikawa Professional and healthy, happy koi to show for it, that's the good stuff. Glad the waterfall parts landed fast and kept your project on track this year. Reach out anytime, and enjoy the upgraded falls! — Kristen, Play It Koi

Posted 3 months ago

“Perfect replacement part with quick delivery!”

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Posted 3 months ago

Thanks so much, Barbara! Getting the right replacement part in your hands quickly is exactly what we aim for, so it's great to hear it all lined up. Give a shout anytime you need a hand with your Pondovac. — Everyone here at Play It Koi

Posted 3 months ago

“Easy ordering and quick delivery”

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Posted 3 months ago

Thanks so much, Chris! Glad the ordering was easy and the box got to you quickly. It was good getting your controller and bulb sorted together, so reach out anytime if you need a hand down the road. — Derek, Play It Koi

Posted 3 months ago

“Absolutely wonderful! Arrived on time, secure packing and my 5 new ones are safe in their new home, being protected by the large ones. Thank you so much.”

Play It Koi 5 star review on 16th July 2026

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Posted 3 months ago

So great to hear, Joan! Love that the little ones settled in safe and the big ones are already looking out for them. Secure packing and on-time delivery matter a lot to us, so thanks for letting us know it all went smoothly. Give those newcomers a couple quiet weeks to acclimate and enjoy watching them grow. — Your friends at Play It Koi

Posted 3 months ago

“always order my pond supplies....fast easy to order and accurate ....great company to work with.”

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Posted 3 months ago

So glad ordering keeps coming out fast and accurate for you, Vickie! That's exactly what we're going for. Hope we got that earlier bulb hiccup sorted too, and reach out anytime you need a hand. — Kristen, Play It Koi

Posted 3 months ago

“Prazi fluke meds arrived quickly.”

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Posted 3 months ago

Fast shipping on the Prazi is always the goal, John, so glad it landed quickly for you. Nice catch canceling that pump order once you found it was still under warranty too. Reach out anytime you need a hand. — Kristen, Play It Koi

Posted 3 months ago

“New pond pump came quickly and was exactly what I needed. Tried a cheaper version from Lowe’s for my pond and it was not strong enough!”

Helpful Report

Posted 3 months ago

Thanks so much, Hans! That Lowe's pump letdown sounds familiar, ponds really do need the right muscle to move water well. Glad the new one showed up fast and had the power you were after. Send a pond photo our way sometime, we'd love to see it running. — Everyone here at Play It Koi

Posted 3 months ago

Play It Koi is rated 4.9 based on 4,238 reviews