Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,972 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,972 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 4 star review on 20th June 2026

827

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent experience ordering pond equipment from Play it Koi. Highly recommend!”

Helpful Report

Posted 2 months ago

Really glad the ordering went smoothly for you, and thanks for the recommendation! Pond equipment can be a lot to sort through, so it means a lot to hear it came together easily. Come back anytime, and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Easy ordering process, great communication and updates on delivery which was quick. Product is perfect.”

Helpful Report

Posted 2 months ago

Thanks so much, Kelly! Glad the ordering went smoothly and the delivery updates kept you in the loop. We try hard to keep things quick and clear, so hearing the product landed perfectly really makes our day. Reach out anytime, and send us a pond photo if you ever feel like sharing! — The PIK Crew, Play It Koi

Posted 10 hours ago

“The filter replacement kit arrived in good condition! Thank you. I am looking forward to buying some of your plants soon.”

Play It Koi 5 star review on 4th April 2026

Helpful Report

Posted 2 months ago

Thanks so much, Ellen! Glad the filter pad kit showed up in good shape. When you're ready to add some plants, just reach out and we're happy to point you toward a few that play nice with a pond setup. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Excellent packaging and quick to ship. Thank you”

Helpful Report

Posted 2 months ago

Thanks so much, Michael! Glad the order showed up quick and well wrapped. Hope you got that filter issue sorted after the parts went in, and feel free to reach out anytime if it acts up again. — Kristen, Play It Koi

Posted 10 hours ago

“quick delivery made sure my fish didn't miss a dose of their medicated food. Everyone is eating and the treatment seems to be working. Here's to the end of the "pondemic" & a healthy fresh start to a new season !”

Helpful Report

Posted 2 months ago

So glad the medicated food got there in time to keep everyone on schedule, and even happier to hear they're all eating again. Here's to closing the book on that "pondemic" and a healthy start to the new season. Reach out anytime if you need a hand as things warm up. — Kristen, Play It Koi

Posted 10 hours ago

“It came quick good packaging and price”

Helpful Report

Posted 2 months ago

Thanks so much, David! Glad the package showed up quick and got to you in good shape, and that the price worked out too. Reach out anytime if there's anything we can help with. — Derek, Play It Koi

Posted 10 hours ago

“My problem is that you are on the west coast and I'm in Florida and it takes a long time to get here. I wasn't able to use it, but will keep it for the next time.”

Helpful Report

Posted 2 months ago

“Great shopping experience! I thought finding and ordering this quartz sleeve was going to be a nightmare and it was until I found this shop.”

Helpful Report

Posted 2 months ago

Tracking down the right quartz sleeve can be a real headache, so I'm glad ours turned out to be the easy part of your search! Thanks for giving us a shot, and reach out anytime you're hunting for another hard-to-find part. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Filter replacement was easy to find on their website and shipped quickly”

Play It Koi 5 star review on 31st March 2026

Helpful Report

Posted 2 months ago

Thanks so much, Eric! Glad the filter replacement was easy to track down and got to you quick. If you ever need a hand matching parts to your setup, just give us a shout. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Excellent as always , everything was delivered promptly and very competitively priced .”

Helpful Report

Posted 2 months ago

Thanks so much, William! Prompt delivery and fair pricing are exactly what we aim for, so it's great to hear it landed that way for you. Sounds like you're getting stocked up for opening season, reach out anytime if you want a hand mapping out your spring routine. — Kristen, Play It Koi

Posted 10 hours ago

“Products almost always in stock and shipped in a timely manner.”

Helpful Report

Posted 2 months ago

Thanks so much, Elizabeth! Keeping things in stock and out the door quickly is something we work hard at, so it's great to hear it's landing that way for you. Reach out anytime you need a hand with your pond. — The PIK Crew, Play It Koi

Posted 10 hours ago

“The plants showed up very fast and they was in excellent shape with great roots, l will be using you again soon Thank You”

Helpful Report

Posted 2 months ago

So great to hear, Ken! Fast shipping and strong roots are exactly what we want when those plants arrive, especially with the cold temps we chatted about on your order. We'd love to see them settle into your pond, so send a photo anytime, and we'll be here when you're ready for the next round. — Kristen, Play It Koi

Posted 10 hours ago

“So far so good”

Helpful Report

Posted 2 months ago

Thanks for giving us a shot, Ralph! "So far so good" is a great start, and we're happy to be along for the ride. Reach out anytime as your pond comes together. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Haven’t been able to find Proform-c for five years. Finally rattled the right door!”

Play It Koi 5 star review on 29th March 2026

Helpful Report

Posted 2 months ago

Five years is a long hunt, Gary, so I'm thrilled we were the door that finally opened! Glad to have you here, and reach out anytime you need a hand with the pond. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Never fails me. Play it koi always on point with all my orders and deliveries. 👍🏻”

Helpful Report

Posted 2 months ago

"Never fails me" means a lot to hear, Ali! Knowing your orders and deliveries keep landing right is exactly what we're after. Thanks for sticking with us, and reach out anytime you need a hand. — Kristen, Play It Koi

Posted 10 hours ago

“THe palnts arrived safe and sound. Growing well in the pond.”

Helpful Report

Posted 2 months ago

So glad the plants made it to you safe and sound, Nicholas, and even happier to hear they're settling in and growing well in the pond! Thanks for your patience while I checked in with the nursery on things. Send a pond photo our way down the road, we'd love to see how they fill in. — Kristen, Play It Koi

Posted 10 hours ago

“The ordering process was very easy, and the product description was thorough and consistent. When the item arrived, it matched exactly what was advertised.”

Helpful Report

Posted 2 months ago

Thanks so much, Devon! It means a lot to hear the descriptions lined up exactly with what showed up at your door, that's exactly what we aim for. If you ever want a second set of eyes on anything pond-related, reach out anytime. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Play It Koi met all of my expectations after shopping around for a replacement koi pond pump. Your service was excellent with prompt delivery of a great product. The new pump is up and running efficiently and makes a tremendous difference in the water clarity and water flow.”

Helpful Report

Posted 2 months ago

Thanks so much, Carol! It means a lot that we came out on top after you shopped around, and hearing the new pump is running efficiently with better clarity and flow is exactly what we love. Send us a pond photo sometime, and reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Great. Product shipped promptly”

Helpful Report

Posted 2 months ago

Thanks so much, John! Glad the order got to you quickly, that's always the goal. Reach out anytime if you need a hand with anything pond-related. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Everything went well for my first time getting Koi online. I was really nervous but Ivan and Kristen did a great job getting me comfortable with the process.”

Helpful Report

Posted 2 months ago

Thanks so much, Brent! First koi order online can definitely make you nervous, so it means a lot that Ivan and Kristen helped you feel at ease with it all. Don't be a stranger, send us a pond photo once your new fish settle in. — The PIK Crew, Play It Koi

Posted 10 hours ago

Play It Koi is rated 4.9 based on 3,972 reviews