Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,238 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality food that my koi love. Shipping was quick. Play it koi has all your koi needs. A great place to shop.”

Helpful Report

Posted 4 months ago

Thanks so much, Dave! Always good to hear the koi are happy and that the order showed up fast. We're glad to be your spot for all things pond, so swing by anytime and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 4 months ago

“Poor responsiveness and follow ups on customer issues, need to call many times to have proper support and rarely get a call back”

Helpful Report

Posted 4 months ago

“Ben and Gilly at Play It Koi are wonderful ambassadors for this marvelous site. They guided and advised this first time water plant purchaser. The selections are gorgeous and they arrived quickly. We will be annual purchasers and are thrilled to know about this site. Thank you Ben and Gilly and your Team! Marjorie June 16, 2026”

Helpful Report

Posted 4 months ago

What a kind note, Marjorie, thank you! It was a joy helping a first time water plant buyer get started, and I'm so glad the selections arrived quickly and looking gorgeous. As they settle in, keep them floating in a warm spot until you're ready to place them, and send us a pond photo once they're planted. We'd love to see them every year. — Ben, Play It Koi

Posted 4 months ago

“Thank you for all your help and knowledge helping us get our Koi pond looking great.”

Helpful Report

Posted 4 months ago

So great to hear, John! Helping you get that koi pond looking great is exactly the fun part for us, and I'm glad we could sort out that update for you. Send us a photo sometime, we'd love to see how it's coming along. — Kristen, Play It Koi

Posted 4 months ago

“Good product and customer service”

Helpful Report

Posted 4 months ago

Thanks so much for the kind words on both the product and the service! Glad Kristen could help you get the liner details sorted, and since they're cut to order, that wait pays off in a good fit. Reach out anytime you need a hand with your pond. — Kristen, Play It Koi

Posted 4 months ago

“Absolutely the best shopping experience all around from the website to the selection to shipping. But best of all was what I received. Giant portions of very healthy plants that have since flourished in my ponds.”

Helpful Report

Posted 4 months ago

Patricia, this just made our day! Hearing that those plants arrived in giant, healthy portions and have flourished across your ponds is exactly what we hope for. Send us a pond photo sometime, we'd love to see how it's all filling in. — The PIK Crew, Play It Koi

Posted 4 months ago

“I ordered 2 items. The UV light is working great. Increased my run time to 16 hours a day for the past 4 days and the water cleared up great. I would definitely recommend. My sludge remover however, hasn’t come yet. Play It Koi has been very communicative. If UPS can’t locate in 2 days they will take the next step. I’m ok with this.”

Play It Koi 5 star review on 15th June 2026

Helpful Report

Posted 4 months ago

Hi Steven, thanks so much for the kind words about the UV light, we're thrilled to hear your water cleared up so nicely. We're sorry the sludge remover hasn't arrived yet and we know how frustrating a delayed package can be, so please reach out to us at support@playitkoi.com and we'll stay on top of it with you until it's resolved. We appreciate your patience and want to make sure this gets sorted out right. — The PIK Crew, Play It Koi

Posted 4 months ago

“I had a great experience with Ben. Very knowledgeable about how to replant my lilies. I can’t recommend them enough. Fantastic job!”

Helpful Report

Posted 4 months ago

Thanks so much, Vicky! Ben's a gem when it comes to lily questions, and I'll make sure he hears how much his replanting tips helped. Send us a pond photo once those lilies fill back in, we'd love to see them. — The PIK Crew, Play It Koi

Posted 4 months ago

“Ben Cooke helped me get the parts that I needed.”

Play It Koi 3 star review on 13th June 2026

Helpful Report

Posted 4 months ago

Hi Matt, thank you for the kind words about Ben, but the 3-star rating tells us something fell short of where we want it to be. We'd really like to understand what we could have done better and make things right, so please reach out to us at support@playitkoi.com whenever you have a moment. — The PIK Crew, Play It Koi

Posted 4 months ago

“Very fast shipping and great packing.”

Helpful Report

Posted 4 months ago

Thanks so much, Ernest! Glad the box showed up quick and everything was packed snug. Reach out anytime you need a hand with your pond. — The PIK Crew, Play It Koi

Posted 4 months ago

“PLAYITKOI Great store for my wet pets.”

Helpful Report

Posted 4 months ago

Wet pets, love that, Mario! Thanks so much for the kind words and the four stars. If you ever want to bounce around ideas for your setup or share a photo of the gang, we're always up for it. — The PIK Crew, Play It Koi

Posted 4 months ago

“Very helpful and quick response! Thank you.”

Helpful Report

Posted 4 months ago

Glad we could get you a quick answer when you reached out, that's always the goal. Don't hesitate to give us a shout anytime something pond-related comes up, we're happy to help. — Kristen, Play It Koi

Posted 4 months ago

“As always Play it Koi came through. I needed to replace a pump and they had it in stock and shipped it quickly. Great service, great selection.”

Helpful Report

Posted 4 months ago

Thanks so much, John! Glad we had that replacement pump in stock and could get it out the door fast when you needed it. We know how it goes when a pump quits on you, so reach out anytime you're in a pinch. — Derek, Play It Koi

Posted 4 months ago

“great communication, fast shipping, friendly service”

Helpful Report

Posted 4 months ago

Thanks so much, Chaidan! Fast shipping and friendly service are exactly what we aim for, so it's great to hear it landed that way. Reach out anytime you need a hand, and feel free to send a pond photo when you get things running. — Ben, Play It Koi

Posted 4 months ago

“This order of plant were shipped better than my last order and arrived in very good condition. Last year I ordered plants at the end of summer and they arrived in terrible condition and only 3 survived and they are all the same kind. I had complained but nothing was resolved”

Helpful Report

Posted 4 months ago

“All good I was overcharged, but they rectified it very quickly”

Helpful Report

Posted 4 months ago

Hi Alicia, thank you for your patience, and I'm sorry for the mix-up with the charge on your order. I'm really glad our team was able to sort it out quickly for you, and if anything else comes up, please don't hesitate to reach out to us at support@playitkoi.com. — Kristen, Play It Koi

Posted 4 months ago

“Great job! Rated you a 5”

Helpful Report

Posted 4 months ago

Thanks for the 5 stars, Matt! Glad we hit the mark for you, and please reach out anytime if there's something we can help with as your pond season rolls along. — The PIK Crew, Play It Koi

Posted 4 months ago

“great customer service.”

Helpful Report

Posted 4 months ago

Thanks so much, Blake! Really glad I could help get that sorted for you, and I'm happy it left you feeling good about us. Reach out anytime you need a hand with the pond. — Kristen, Play It Koi

Posted 4 months ago

“Once I was able to talk with play it koi, they handled my issue with the utmost care and compassion. I felt that they went above and beyond to give me the personal experience that we all should get as dedicated consumers. Well done Play it Koi!”

Play It Koi 5 star review on 11th June 2026

Helpful Report

Posted 4 months ago

William, thank you so much for sharing this, and we're truly glad we could help once you reached out. We're sorry for any frustration you experienced getting connected with us in the first place, and we'd love to keep making things right, so please don't hesitate to email us anytime at support@playitkoi.com. We appreciate you trusting us and taking the time to share your experience. — Kristen, Play It Koi

Posted 4 months ago

“I love Play It Koi, I have purchased several items from them and I couldn’t be happier. I have communicated with one of their staff named Kristen and she is the best! I will continue to use them for as long as I have my ponds.”

Helpful Report

Posted 4 months ago

Harvey, this means a lot, and I'm so glad I could help you sort out that pump fed conversion and flow rate. It's been a pleasure working through your ponds with you, and I hope you'll keep sending questions my way as they come up. Here for the long haul with you. — Kristen, Play It Koi

Posted 4 months ago

Play It Koi is rated 4.9 based on 4,238 reviews