Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,236 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Knocked it out of the pond! Great job on packaging. Plants were healthy, green and in good condition.”

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Posted 2 months ago

“Very happy with my purchase! All plants looked amazing. You could tell all plants were healthy and packed with care. All labeled which was a super plus for me. Ordered and delivered in 3 days. I will definitely be ordering again come spring!!! Thank you”

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Posted 2 months ago

“Plants arrived beautiful! Best I have ever seen from anywhere else I have ever ordered from!! Will definitely be orderingg gg from here all the time!!”

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Posted 2 months ago

“Fast shipping and easy to navigate website.”

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Posted 2 months ago

Thanks so much, Amanda! Glad the shipping was quick and the site was easy to get around. Come back anytime, and reach out if we can ever help with your pond. — Everyone here at Play It Koi

Posted 2 months ago

“Fast shipping. Just the part I needed and got it fast!”

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Posted 2 months ago

Thanks so much, Ken! Getting you the exact part you needed and out the door fast is exactly what we aim for. Reach out anytime you're chasing down another piece for the pond. — Your pondside crew at Play It Koi

Posted 2 months ago

“I received way more plant than I expected. 99.9% of it was in excellent condition. I am so overwhelmed, I don’t usually have this good of a buying experience.”

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Posted 2 months ago

Thanks so much, Mark! It means a lot to hear you felt overwhelmed in the best way, and that the plants showed up in such good shape. Hornwort spreads fast once it settles in, so give it a little room to stretch out. Reach out anytime, we're always happy to talk ponds. — Your pondside crew at Play It Koi

Posted 2 months ago

“Thank you!”

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Posted 2 months ago

Really glad you're happy with how things went! If a question ever pops up as you get settled in, don't hesitate to reach out anytime. — Happy ponding, the Play It Koi crew

Posted 2 months ago

“Outstanding service!!”

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Posted 2 months ago

Thanks so much, Preston! Three exclamation points made our whole crew smile. It means a lot knowing we got things right for you, and we're here anytime you need us. — Your friends at Play It Koi

Posted 2 months ago

“As always my experience with my order went perfectly.”

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Posted 2 months ago

Thanks so much, Terry! "As always" means a lot, it tells me we've earned your trust over more than one order. Glad the wait on that back-in-stock item worked out too. Reach out anytime you need us. — Kristen, Play It Koi

Posted 2 months ago

“My first time buying fish on line. I was attracted by the fact the farm raised Doitsu. They arrived healthy and I'm pleased with the selection.”

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Posted 2 months ago

Thanks so much, Bob! Ordering fish online for the first time can feel like a leap, so it means a lot that the farm-raised Doitsu arrived healthy and lived up to what drew you in. Reach out anytime as you settle them in, we're always happy to talk koi. — Happy ponding, the Play It Koi crew

Posted 2 months ago

“Very good fish are happy in there new home. It's a 20"x16" pond with a walk across bridge. They love their new food. They are jumping with joy.”

Play It Koi 5 star review on 25th August 2026

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Posted 2 months ago

Thanks so much, Curtis! A pond with a walk-across bridge sounds like a dream setup, and hearing your fish are jumping with joy over their new food made my day. Sounds like they've settled right in. Reach out anytime as your pond grows. — The Play It Koi crew

Posted 2 months ago

“Great as always!!!! See you soon”

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Posted 2 months ago

Always a joy having you back, Shayne! Sorry again the vacuum parts didn't work out this time, but we'll keep an eye out for you. See you soon. — Kristen, Play It Koi

Posted 2 months ago

“Play it koi is a great company. Always there to help and answer questions. Great products.”

Play It Koi 5 star review on 24th August 2026

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Posted 2 months ago

Thanks so much, Derwin! It means a lot that you feel we're always around to answer questions, that's exactly what we hope for. Come back anytime you need a hand with the pond. — Your friends at Play It Koi

Posted 2 months ago

“It was perfect. Delivered on time and the liner was so nice to work with.”

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Posted 2 months ago

Thanks so much, Kimberly! It's great to hear everything showed up on time and the liner was easy to work with. That's exactly what we hope for, and it looks like it all came together beautifully. Come back anytime you need anything for the pond. — The Play It Koi crew

Posted 2 months ago

“just what i orded”

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Posted 2 months ago

Thanks so much, Charles! Glad it was exactly what you ordered, that's always the goal. If any questions come up as you get it into the pond, just holler anytime. — Your friends at Play It Koi

Posted 2 months ago

“I always have a great experience with Play it Koi, whether it's supplies, fish, or support.”

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Posted 2 months ago

Damian, it means a lot to hear that supplies, fish, and support have all treated you well over the years. Thanks for making us part of your pond, and holler anytime you need a hand. — Your finned friends at Play It Koi

Posted 2 months ago

“Arrived in perfect condition, as usual! I buy pond plants for my big pond which cleans the water for my duck pond, and I'm so excited to see these grow. I just wish the snails were back. I was expecting bare tubers with little growth and what I received had a lot of growth to enjoy immediately.”

Play It Koi 5 star review on 23rd August 2026

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Posted 2 months ago

Thanks so much, Matt! Love the setup you've got going, big pond plants doing the cleaning for your duck pond is a smart little system. I'm glad these showed up with real growth instead of bare tubers, that's exactly what we hope for. Sorry again about the snails, and fingers crossed we can sort those out for you down the road. — Derek, Play It Koi

Posted 2 months ago

“Play It Koi's web site supports informed shopping for products. Comprehensive technical information and how-this-works videos are available, and the curated selection is representative of the best available. Live plant selection is great, too. Shipment to my east coast location was almost next day - an unexpected bonus.”

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Posted 2 months ago

It means a lot that the site helped you shop with real info instead of guesswork, the how-it-works videos and tech details are something we put a lot of care into. And almost next-day to the east coast? That made our day to read. Come back anytime, and thanks for the kind words. — The Play It Koi crew

Posted 2 months ago

“I found online water Iris and say the how they might look in my pond from advertisement. Read the care and instruction that they were not invasive and how to control their growth if I didn’t redirect have them spread. Pretty simple, ordered them and they arrived in a small pot literally 2 days later, healthy, moist soil, and as green as they get. Planted them the same day easily on the ponds edge. As they say, “they like their feet wet” Now I just have to watch over the next couple years as I groom their growth in my pond.”

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Posted 2 months ago

Richard, this made our day! Love that you did your homework on how to keep the water iris in check, and two days to your door with moist soil and healthy green growth is exactly what we like to hear. "Feet wet" is the perfect way to put it. Enjoy grooming them along the pond's edge over the next couple years. — Your finned friends at Play It Koi

Posted 2 months ago

“This is my first order and i am so impressed by the care taken in shipping these plants! Everything is healthy and growing.”

Play It Koi 5 star review on 22nd August 2026

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Posted 2 months ago

Welcome aboard, Brandy! It means a lot to hear your first order arrived healthy and already growing, we really do fuss over how those plants get packed. Reach out anytime as you settle everything in. — Your Play It Koi crew

Posted 2 months ago

Play It Koi is rated 4.9 based on 4,236 reviews