Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dead leaves on all plants ordered. No small basket on the poppy that came with it on previous order. After several days in water/sunlight … no better. My reply to company was “ At this point, the best next step is to plant or float them as intended and allow them some time to acclimate. Aquatic plants can look a little rough immediately after shipping, then perk back up once they are in warm water, sunlight, and stable conditions. I would give them about 2 to 3 weeks to settle into the pond.“. Both times I have responded, I get answers they are a “small company”. I understand, but that’s not the reason the leaves have some black spots or dead leaves on them. It wasn’t this way the first time I bought from them.”

Play It Koi 1 star review on 14th June 2026

Helpful Report

Posted 1 month ago

“I had a great experience with Ben. Very knowledgeable about how to replant my lilies. I can’t recommend them enough. Fantastic job!”

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Posted 1 month ago

Thanks so much, Vicky! Ben's a gem when it comes to lily questions, and I'll make sure he hears how much his replanting tips helped. Send us a pond photo once those lilies fill back in, we'd love to see them. — The PIK Crew, Play It Koi

Posted 1 month ago

“Ben Cooke helped me get the parts that I needed.”

Play It Koi 3 star review on 13th June 2026

Helpful Report

Posted 1 month ago

Hi Matt, thank you for the kind words about Ben, but the 3-star rating tells us something fell short of where we want it to be. We'd really like to understand what we could have done better and make things right, so please reach out to us at support@playitkoi.com whenever you have a moment. — The PIK Crew, Play It Koi

Posted 1 month ago

“Very fast shipping and great packing.”

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Posted 1 month ago

Thanks so much, Ernest! Glad the box showed up quick and everything was packed snug. Reach out anytime you need a hand with your pond. — The PIK Crew, Play It Koi

Posted 1 month ago

“PLAYITKOI Great store for my wet pets.”

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Posted 1 month ago

Wet pets, love that, Mario! Thanks so much for the kind words and the four stars. If you ever want to bounce around ideas for your setup or share a photo of the gang, we're always up for it. — The PIK Crew, Play It Koi

Posted 1 month ago

“Very helpful and quick response! Thank you.”

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Posted 1 month ago

Glad we could get you a quick answer when you reached out, that's always the goal. Don't hesitate to give us a shout anytime something pond-related comes up, we're happy to help. — Kristen, Play It Koi

Posted 1 month ago

“As always Play it Koi came through. I needed to replace a pump and they had it in stock and shipped it quickly. Great service, great selection.”

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Posted 1 month ago

Thanks so much, John! Glad we had that replacement pump in stock and could get it out the door fast when you needed it. We know how it goes when a pump quits on you, so reach out anytime you're in a pinch. — Derek, Play It Koi

Posted 1 month ago

“great communication, fast shipping, friendly service”

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Posted 1 month ago

Thanks so much, Chaidan! Fast shipping and friendly service are exactly what we aim for, so it's great to hear it landed that way. Reach out anytime you need a hand, and feel free to send a pond photo when you get things running. — Ben, Play It Koi

Posted 1 month ago

“This order of plant were shipped better than my last order and arrived in very good condition. Last year I ordered plants at the end of summer and they arrived in terrible condition and only 3 survived and they are all the same kind. I had complained but nothing was resolved”

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Posted 1 month ago

“All good I was overcharged, but they rectified it very quickly”

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Posted 1 month ago

Hi Alicia, thank you for your patience, and I'm sorry for the mix-up with the charge on your order. I'm really glad our team was able to sort it out quickly for you, and if anything else comes up, please don't hesitate to reach out to us at support@playitkoi.com. — Kristen, Play It Koi

Posted 1 month ago

“Great job! Rated you a 5”

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Posted 1 month ago

Thanks for the 5 stars, Matt! Glad we hit the mark for you, and please reach out anytime if there's something we can help with as your pond season rolls along. — The PIK Crew, Play It Koi

Posted 1 month ago

“great customer service.”

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Posted 1 month ago

Thanks so much, Blake! Really glad I could help get that sorted for you, and I'm happy it left you feeling good about us. Reach out anytime you need a hand with the pond. — Kristen, Play It Koi

Posted 1 month ago

“Once I was able to talk with play it koi, they handled my issue with the utmost care and compassion. I felt that they went above and beyond to give me the personal experience that we all should get as dedicated consumers. Well done Play it Koi!”

Helpful Report

Posted 1 month ago

William, thank you so much for sharing this, and we're truly glad we could help once you reached out. We're sorry for any frustration you experienced getting connected with us in the first place, and we'd love to keep making things right, so please don't hesitate to email us anytime at support@playitkoi.com. We appreciate you trusting us and taking the time to share your experience. — Kristen, Play It Koi

Posted 1 month ago

“I love Play It Koi, I have purchased several items from them and I couldn’t be happier. I have communicated with one of their staff named Kristen and she is the best! I will continue to use them for as long as I have my ponds.”

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Posted 1 month ago

Harvey, this means a lot, and I'm so glad I could help you sort out that pump fed conversion and flow rate. It's been a pleasure working through your ponds with you, and I hope you'll keep sending questions my way as they come up. Here for the long haul with you. — Kristen, Play It Koi

Posted 1 month ago

“Super fast delivery of a very much needed Spring filter/maintainence kit for our Pond Maxx PF4800 UV filter. I waited way too long to order my kit, when I ordered it I wanted it yesterday. It almost came that fast!! Koi's and goldfish are very happy in their clean water once again.”

Helpful Report

Posted 1 month ago

So glad the Spring kit for your Pond Maxx PF4800 showed up almost as fast as you wanted it, Cindy! Spring is one of those times where waiting an extra day feels like forever, so we're happy it got there quick and your koi and goldfish are back in clean water. Send us a pond photo sometime if you get the chance. — The PIK Crew, Play It Koi

Posted 1 month ago

“Fast delivery very appreciated..my koi appreciate it too”

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Posted 1 month ago

Thanks so much, Lynda! Fast shipping makes a real difference, and we're tickled your koi are happy about it too. Come back anytime, and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 1 month ago

“Fast shipping process and great communication on order status.”

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Posted 1 month ago

Glad the order moved quick and the status updates kept you in the loop, that's exactly what we aim for. Reach out anytime you need a hand with anything pond related. — Derek, Play It Koi

Posted 1 month ago

“All plants look very good”

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Posted 1 month ago

So glad the whole batch of plants arrived looking good! Bare root marginals can settle in fast once they're potted up and getting some sun. Send us a pond photo down the road, we'd love to see how they fill in. — The PIK Crew, Play It Koi

Posted 1 month ago

“Great purchase. Very professional”

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Posted 1 month ago

Thanks so much, Robert! Glad the whole thing felt professional from start to finish. If you ever want a hand with anything pond-related, just reach out, we're happy to talk shop. — The PIK Crew, Play It Koi

Posted 1 month ago

“My purchases arrived quickly. It seemed like the UV light should have had some extra packing around it for protection. However, it did arrive unscathed. I understand that AI is providing assistance in many workplaces, but I would appreciate a human response to my queries and not feedback from "Gilly." I found Derek's response extremely helpful to the issue I was experiencing in replacing a center tube in a Pond Max 2400.”

Helpful Report

Posted 1 month ago

Hi Chris, thank you for the honest feedback, and we hear you on both counts. We'll take a closer look at how we pack the UV lights so they're better protected in transit, and we completely understand wanting a real person to talk through your questions, which is exactly what folks like Derek are here for. If you'd ever like to reach a human directly, please email us at support@playitkoi.com and we'll be glad to help. — The PIK Crew, Play It Koi

Posted 1 month ago

Play It Koi is rated 4.9 based on 4,075 reviews