Koi isn’t just about great products, they stand behind their customers too.
When I had an issue with my lights, Kristen from their team made sure I wasn’t left in the dark (literally and figuratively!). She followed up, responded quickly, and truly cared about getting everything right.
It’s clear that Koi empowers their team to go above and beyond, and it makes all the difference. Thank you, Koi and Kristen, for reminding me what real customer care looks like!
3 weeks ago
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