Overall a great first time experience. We decided go with a container pond this year before stepping up in size next year. The online info on the various pond plants was helpful. Ordering online was easy. Shipping/tracking was no problem and easy to follow and we got our plants here in the Midwest in 2 days. The plants were well packed, identified and were in great shape when received. The "planting" info for the different types of plants PIK emailed ahead of time was appreciated and easy to follow/understand. We put the plants into our container pond the evening we received them. So far so good 2 days later. PIK gave us a good start to our first time try. Up to us now to watch and learn.