APPALLING! Dont touch them with a barge pole!!! Hottest day of the year, so far, burst pipe in the heat, and no water.. We understand everyone's busy - but call Righteo who they say they'll be there. £109 an hour - plus VAT and any parts. They profess to be reliable, their plumbers have 5 years experience and they will sort it out. Please, don't worry. So we don't.. and wait, and wait...... and wait..... 1/2 hr before the close of business.. still no water, still no plumber. Plumbers are busy, but not even a courtesy call from their call centre to explain, and when I do ring, just more hard sell on their protection plan and promises of discounts. SERIOUSLY UNIMPRESSED.