While I was initially frustrated with not being able to reach anyone and having received no response to a text, I finally was able to get a response from having entered my item/order related issue through the web site Chat feature. I provided details in an email reply. This prompt phone call - however, I was unavailable at the time. I followed up to the voicemail this morning and appreciated the help Jake provided to initiate an RMA and steps to initiate an order for a replacement item with suitable spec's.
8 months ago
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