We order a small part needed to complete our bath rennovation after Hurricane Milton. Unfortunately the part didn't fit and could not be used. I explained our situation online, via Plumbersstock.com chat. A couple days later received a very professional and courtesy reply from Franz R., Customer Service Operations Mgr. Franz was empathetic to our situation and loss. He approved a full, prompt refund. So refreshing to deal with a company who understands their customer's situation and proves that they truly care and value us as a customer. Thank you Franz!!
2 months ago
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