I booked an appointment to check my boiler as it constantly shut itself down. The "engineer" came and said I needed a new pump in my boiler, it seems most people needed a new pump if you read more reviews about this company! I was quoted £600 plus vat on the part! A quick google search, the part would costs £150 plus vat!!! If you think this is bad enough, I called another local boiler engineer recommended by a friend, he fixed the problem in 5 mins, he just needed to increase the pressure in the boiler. This company should be shut down! An OAP would probably have handed over the cash! I should have read the reviews of this horrible company first!