Plumbforce Direct Reviews

Name: Plumbforce Direct
Address: Plumbforce Direct Ltd4 Old Park LaneMayfairLondonW1K 1QW, ,, London
Rating: 4.04

4.0 Rating 75 Reviews

76 %

of reviewers recommend Plumbforce Direct

Company Reviews

Metrics

Info

4.0

Based on 75 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Plumbforce Direct:

We're not your Average Plumbing Company! We have been working in London for 20 years and in that time have won ourselves the reputation among our customers as one of the most trusted plumbing and heating services.

Visit Website

Phone:

0203 504 7123

Email:

scott@plumbforcedirect.co.uk

Location:

Plumbforce Direct Ltd4 Old Park LaneMayfairLondonW1K 1QW, ,
London
W1K 1QW

Anonymous

Anonymous // 01/01/2019

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“Great customer service experience and will use Plumbforce Direct again 100%. Boiler engineer who attended both rentals called when there so I could get things sorted, talked me through options, prices and had both boilers fixed within 24 hours. Exactly what I need when I can't be in London.”

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Posted 4 months ago

“Replaced our sanitary pump that had burned out and did some maintenance on the pipes. Took care as it was a messy job and left it all clean. Such an easy company to work with from calling them to getting the work done.”

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Posted 4 months ago

“Plumbforce Direct are the best in my book! Plumber Ali is just packing up now after fixing an emergency leak from the pipe that was raining water down into my neighbours garden. It woke them up ! Response was so quick, the parts needed were on the van so it was just fixed there and then. So glad I rang them! Will 100% use again and recommend.”

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Posted 4 months ago

“Used this company for a problem with my shower and on recommendation from one of my neighbours. From booking the call to having a new shower valve fitted was just so easy, really quick, good price and the plumber who did the job (Dean) was excellent. I will also recommend Plumbforce Direct.”

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Posted 4 months ago

“Needed a plumber to fix a few small issues so called Plumbforce Direct as they are best rated in my area. Was given a fixed price after the plumber checked everything, this included parts and bits, and work completed to my satisfaction. Have been quoted for another issue found and will get them back to do this also. Very good first experience.”

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Posted 4 months ago

“Really pleased with the job done by Denis to replace my very old hot water tank with a new cylinder and programmer. He was prompt, a pleasure to have in my home, very tidy and made sure all my questions were answered. Great service all round and would recommend Plumbforce Direct”

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Posted 4 months ago

“Have used Plumbforce Direct before for small plumbing repairs and always been happy with their service. So called them again when my hot water stopped working as had no idea how to fix it. Turns out my system doesn't work as I thought it did ! Was really useful to get Dan's expertise and knowledge. He fixed the issue with new parts and also fitted a programmable control to manage things more efficiently. I have warranty in place for the work and a complete understanding now on how to best use my heating and hot water set up. Thanks Plumbforce Direct and especially Dan - great bloke.”

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Posted 4 months ago

“Just had a new boiler installed by Plumbforce Direct and couldn't be happier with their service. We needed to get this done quickly as on a deadline for new tenants moving in. Had 2 engineers attend so it could be completed in 1 day and they did a long day ! By the time Ian and Colin left everything was working perfectly and the kitchen and hallway were spotless. Price was agreed before starting and included everything so no surprises. Follow up from Customer Services afterwards just gave us extra peace of mind. Thank you Plumbforce Direct. We will be recommending you to friends and family.”

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Posted 4 months ago

“What a great company ! So easy to arrange my appointment and the plumber arrived on time with a call in advance so I didn't have to wait about. Joe came to look at our leaking pipes but was also able to sort an issue with a blockage that kept happening. He was so knowledgeable, professional and a pleasure to have in our home. I have saved their number for when we need help again.”

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Posted 4 months ago

“We had a drainage disaster last weekend with toilet waste flooding out on to our paved garden area. Plumbforce Direct sent Benjamin within 1 hour and he successfully unblocked the drain, cleared the waste away and disinfected the whole area. The service was exceptional, professional and a great price.”

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Posted 4 months ago

“Annual boiler service completed on time and at a very good rate, same price for last 3 years.”

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Posted 2 years ago

“was super impressed with Plumbforce Direct Plumbing. We noticed our hot water heater was leaking from the bottom. I left a message through their website, because it was Sunday and figured no one would be around. Within 30 minutes someone called me back! He was very honest with me and told me that considering the age and where the leak was it was more than likely going to need to be replaced. When the plumbers arrived right on time. I neglected to mention I needed a drip pan due to the basement being finished after the current water heater was found. They went to the nearest store and bought one, so they could still complete the job without complaint. The initial cold water shut off valve was a PVC ball valve that was frozen. Without me even asking they installed a metal lever shut off valve, so I could turn off the cold water input when needed. I would highly recommend this company.”

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Posted 2 years ago

“Absolutely pleased. Outstanding company in service, communication, professional abilities and HONESTY! A different company must have thought I was an old fool (78) and gave me an estimate for £1695.00 I called Plumbforce Direct. Arrived when expected with a call first. Completed everything with £110.00 small parts and initial charge! Good and clear explanation, very pleased with work and honesty. Will definitely use them again and completely recommend them to others!”

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Posted 2 years ago

“Jason was warm and friendly and worked endlessly to get my problem solved!! So grateful you sent someone with experience and love what he is doing....now let's hope I never ever ever need a boiler repair again as it is very very expensive.... But if I do...ONE CHOICE PLUMBFORCE DIRECT is who I will call!! THANK YOU...again JAson was a true blessing during these scary times.”

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Posted 2 years ago

“I emailed Plumbforce Direct to install a new sink and tap and was pleasantly surprised by the quick response and the fact that they'd be able to send someone to my house the next day. I've heard horror stories about trying to get plumbers/electricians/contractors to even return phone calls. They called when they were 15-20 mins away (which I always find super helpful), wore masks, answered all my questions, weren’t afraid of my barking dog, and I think completed the job pretty quickly. Would definitely recommend!”

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Posted 2 years ago

“Scott and his team replaced the poly-b plumbing throughout my home and I could not be more impressed with the quality of their work, attention to detail, professionalism and the time they took to explain any issues that came about. I would 100 percent recommend Plumbforce Direct for any project and will be happy to use them again for any future projects.”

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Posted 2 years ago

“Evan and the onsite service team, led by Michael, were fantastic. I would not trust anyone else to address my drainage issues. We live in Camden and have a sump pump that exits our basement into our Garden. Over time, poor drainage, the sump pump outflow exit location, and a few other poorly executed landscaping design issues (put in place by the previous owner) rendered our garden and side patio useless. Michael was quick to diagnose the root causes of each issue in each location and went above and beyond in his suggestions for remedies. His proposed solutions were functional and creative - he knows his stuff! His pricing was fair for the work scope as well, IMO. Michael and team were excellent. They arrived timely and worked insanely hard. Further, they were so clean in their work. The hosed down and blew out the workspace after they finished each job in each space - this was very much appreciated. In addition, the crew went above and beyond my expectations in that they used leftover mulch to touch up a few beds not originally contemplated in the initial scope of work. Finally, upon final inspection, we noticed a few very minor items requiring additional follow up. Michael agreed to address each issue and sent his crew the same day to fix. I couldn't be happier with their work and hopefully, hopefully their craftsmanship more justice than this review.”

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Posted 2 years ago

“WE ARE IN PROCESS OF SELLING MY MUMS OLD HOUSE AND NEEDED TO MAKE SURE ALL NECESSARY SYSTEMS WERE IN PROPER WORKING ORDER. THEY ARRIVED ON TIME AND LISTENED AS I EXPLAINED AS TO WHAT NEEDED DONE FOR THE HOME INSPECTION. THEY PROCEEDED TO DO THE WORK AND REPAIR ANY LEAKS ETC. FOUND MAKING SURE ALL WATER AND GAS ISSUES WERE SOLVED IF”

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Posted 2 years ago

“The worst thing that can happen is to have a leak in a building affecting more than one property on a Saturday, I found Plumbforce Direct and they said they would have the plumber there within the next two hours and their plumber Ivan was there within 1 hour. The work he did was amazing! He worked on three different properties and was able to fix it all at a very reasonable cost. Super professional and complied to all the request we had as far as itemising the invoice so we could charge each owner independently and sending photos of all the affected areas and after the work Was done. We are very happy and it is such a refreshing and much needed thing to find professional and reliable companies you can count on. They have our business in the future for sure! Thank you Ivan! You are amazing!!!”

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Posted 3 years ago

“I had a bad smell in the toilet and I called them to have a look, they promptly told me someone would come and check. This is what happened: 14/9 an engineer came and 'fix' the issue replacing the 'pan connector' 4/10 we came from holidays and we found out the smell and the noises were still there 11/10 called the company and explained the situation, they set an appointment for Wednesday 13th in the morning 13/10 after midday I called them and they stated the appointment was for Thursday 14th instead (very odd to be honest, but ok) 14/10 again, no engineer came home. I called again to figure out what's going on and Scott agreed on calling me back with more information (Scott never called me back and of course no engineer came). I called him again and after some apologies a new appointment was set for Monday 18th was set between 9 and 10 in the morning 18/10 the engineer came around 12 (good start...) and after 5 minutes he said he had to call the office and he will be back in 10/15 minutes... never heard about him again... Another call to their offices asking for information and again, another promise for a call back from Scott, but nothing happened. 18/10 After calling the office again I was told Scott was on a break and he would call me back (rolf) 19/10 Another call to the office asking for solutions and for an explanation about the lack of calls back... 21/10 I complained again and a 'manager' was supposed to called me to find out a solution for my case... Michael something told me he will check and send someone first time next day (sure...) 22/10 No engineer came and I called back, the next available slot was for Monday 25th and I asked for email confirmation about the appointment and also confirming what Scott mentioned about a partial refund during the call. I sent 5 emails during that day requesting the confirmation... 25/10 midday and no one came (surprise!!!!). Another call and Scott is lying again... the engineer is on his way... and apparently was my fault as I never confirmed O_O 26/10 Of course, no one came yesterday to fix the toilet and Scott promised me again and again I would have the engineer at home as was finishing another job. Today I will call again. Let's see how this ends”

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Posted 3 years ago

Plumbforce Direct is rated 4.0 based on 75 reviews