It started when I had a new cooker delivered. The guys that came to install said there was a gas leak. Seeing PLUMBING FORCE advert we called for help. After a bit and a bill for £2,754 the leak was fixed. During this time an engineer noticed my gas fire might need checking for stability, and it was disconnected. This is where the fun starts. Appointment 1 Phonned to ask to have the fire reconnected. This was cancelled by PF due to engineer being on holiday. Appointment 2 Engineer came out but was not qualified to fit fires,he thought he came to fix a leak.When I asked why send out a non competent engineer iwas told the office would call me on Monday to re schedule. Needles s to say I got no phone call,l had to phone them. Appointment 3 Time arranged then PF cancelled due to sickness, understandable but very frustrating.Then told on a Saturday try a third party and send them the bill,but where would I get one on aSaturday afternoon on a Bank Holiday weekend? Told I would be first on the list on Tuesday between 8/9 am When they didn't show I tried phoning.Got through only to be told I was not on that days list of jobs. After going ballistic on the phone I was promised and assured they would be with me on the Wednesday morning between 8/9am. But you guessed it they didn't show When I was phoned and told this I insisted they come even if it ment they had to work overtime. Eventually they turned up and went to put the gas fire in. Ofcourse being classed as a new fit a smoke/fume test had to be done. Only a little bit blew back , but it was enough to stop the fitting. I was told to get the chimney swept. This I did,but when I phoned PF I was told that they couldn't fix the fire in,because they didn't fit gas fires. When I asked why they disconnected my fire no one would give an answer I asked to speak to the Customer Service Manager,but was told she didn't speak to customers.WHY? I did finally get an E-Mail from her saying this would be looked into.I was told engineers in my area don't do fires. So why disconnect my fire in the first place. But as usual with this firm I have not heard anything more,after being told l would be hearing from her. All l would say to anyone reading this is don't trust them.They are not reliable or customer orientated. This seems to be bourn out by other reviews on this page. I have now got somebody else to do the work who I trust. Needless to say I won't be using PF ever again or recommend them to any body else.