Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,613 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speed....all sorted within 4 hours. Visiting plumber really helpful and respectful.”

Helpful Report

Posted 2 days ago

“Avoid this company at all costs! Charged me £144 for a call out to diagnose the fault on my Aqualisa shower despite advertising on their website that for aqualisa shower repairs “there are no call out fees for our emergency plumbers”. Quoted me nearly £3,000 to replace a faulty processor and flange and said they would fit it the next day. Having later researched the cost of a new processor and flange (around £500 including next day delivery) and labour costs (maximum of four hours = £576), I queried the quote (which they emailed to me after the engineer left and had which had no detail on it whatsoever) and asked for more details. They were never provided. Then phoned the company the next morning to again query the cost. They said they would call back. They never did. Engineer turned up with a whole new shower (not just the processor we had been told we needed). When I queried this he became aggressive and took it upon himself to leave. I cancelled the job by email later that day. The engineer lied and said that I had cancelled the job on his arrival. Consequently they charged me for four hours work (they were at my house for two minutes according to my CCTV) ie £576, on top of the £144 already charged, claiming that this was for reasonable costs incurred due to me cancelling the job. So they have charged me over £700 for nothing and are refusing to give me a refund or enter into any further correspondence with me, claiming I agreed to their terms and conditions. I have reported them to Trading Standards and Citizens Advice. Sadly I have subsequently read other customer reviews and can see that my experience is not unique. I am retired and this experience has caused me undue stress and financial hardship. Company should be renamed Plumbing FARCE.”

Helpful Report

Posted 1 week ago

“Plumber was excellent”

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Posted 1 week ago

“It was a minor issue but they were kind and explained what was going on, and they are responsive to phone calls and queries”

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Posted 1 week ago

“Great customer service. Tyriq arrived within the time specified. He was professional, polite and helpful. Thank you. Would recommend.”

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Posted 1 week ago

“Reliable, honest and knowledgeable.”

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Posted 1 week ago

“Excellent service communication clear pricing . Heating engineer very professional arrived on time. Kept the work area tidy and clean finished on time. I couldn’t fault our experience. We have had an issue with boiler. The response nd follow up was very quick and professional. All good now.”

Helpful Report

Posted 1 week ago

“The initial response was prmpt and helpful indeed. Subsequent visityo replace faulty part is still pending .”

Helpful Report

Posted 1 week ago

“Arrived on time and provided an annual service on my Valliant Boiler. Very professional and friendly. Wouldn’t hesitate to use Ashley again.”

Helpful Report

Posted 1 week ago

“Excellent boiler service”

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Posted 1 week ago

“Great service. All seemed straight forward. No problems. Everything left how it was found.”

Helpful Report

Posted 1 week ago

“Didn't turn up on the Friday as they had said they would. Therefore had no hot water for the weekend. An engineer phoned on Monday morning to say he had passed the building and couldn't park so was going away again. I had explained to the company where he could park - on the slipway next to our flats. This has yellow lines but in 11 years of us living here, no trades or delivery person has received a ticket because we're on the Thames path and so there is so on street parking. He was only persuaded to park up on the slipway after I pointed out that we have underground parking which he could use instead (he declined the offer because he said there were ladders on his van which therefore wouldn't fit. I could see him park the van from my window, there were no ladders on the roof!). 2 and three quarter hours later he had replaced the element but the bill was just under £700 which seems to me extortionate and really that with the stress of the non appearance/the apparent reluctance to stay to do the work/the slowness of the work and also the unclear communication about the job - this was an awful experience that I wouldn't want to repeat. The plumber also didn't take his rubbish away or clean up after him.”

Helpful Report

Posted 4 weeks ago

“Excellent help sorted my gas fire out and gave me good advice very happy”

Helpful Report

Posted 1 month ago

“Avoid at all costs Called PlumbingForce to get the household shower fixed as it had been not been receiving hot water. They sent a plumber who fixed the shower but overtightened the dial making it impossible for elderly grandmother to move. The plumber came back which she was alone and upsold her a new shower unit that we did not ask for. Plumber left and we came home to find a new shower unit installed.... half the water pressure as previously available and silicon snot all over the tiles from an amateur installation job. Not only did this scumbag take advantage of an elderly woman to upsell a shower but couldn't even do a decent job of it. Nearly £1000 later and they have ruined our shower. These people claim to be specialists but are cowboys - do not use PlumbingForce - phoned to complain and they wont take complaints over the phone and think 7-10 days for an email reply constitutes good customer service whilst we are stuck without a shower in the meantime.”

Helpful Report

Posted 1 month ago

“I initially wrote a glowing review of the plumber who came and identified a slow leak from my cistern. I had to go to a funeral, but trusted him to get on with the job. There was somebody else in the flat when I left. Whilst I was gone he identified a crack in the toilet I had not previously seen. But I believed him. And agreed for him to purchase a new cistern and toilet. I paid for over 8 hrs of work, even though 4 of the hours were spent purchasing the cistern and toilet. Because of the longstanding leak there was plaster damage and damage to the skirting board. I had to engage a separate workman to finish that. When he arrived some weeks later and opened out the cistern, he found Plumbing Force had not installed it properly, hadn't even used a washer on the pipe that connects to the toilet. And had bent the connecting pipe so badly it needed replacing. So the leak/damage was even worse. This new workman was shocked when I told him Plumbingforce had charged me over £500 for the cistern and toilet. I have been asking for clarity on the invoice for around three months now. The office tells me the plumber has the details, then the plumber tells me the office have all the details. I know they're playing me, as I just tried to call one last time and they were so aggressive. Telling me I was very rude and talking over them. Every time I tried to speak they would start shouting telling me I was being rude. Bottom line they are refusing to give me evidence the toilet and cistern cost £534. Instead they just shouted and shouted. I paid over £2000 and then had to pay another contractor over £1,000 to sort their shocking mess. Avoid this company at all costs.”

Helpful Report

Posted 1 month ago

“Avoid this dreadful company and save yourself some money. I booked a gas engineer to come and move a gas pipe which was in the wrong position for a new kitchen stove. He turned up, clearly not prepared to undertake this simple job having brought no pipes or connectors with him. He spent 10 minutes inspecting the problem and left. For this I was charged £118. This was swiftly followed up with an outrageous quotation to carry out the work for £677.78. This quote contained no information about the cost of parts or the amount of labour time involved. I did ask the engineer how long it would take to do the job and he said “a few hours” - about which I was sceptical. I swiftly got in touch with another local company and their engineer has just completed the work for more than £200 less than PlumbingForce. He did it in one hour! I raised this treatment with the PlumbingForce’s Aftersales Manager and asked for a refund but he would not budge an inch. They do not appear to be interested in their customers’ experience.”

Helpful Report

Posted 2 months ago

“Shambles of a company, DO NOT USE. Appointment was booked well in advance for 9am-1pm slot. Plumber did not turn up and then casually later in the day I was told they aren't coming, we took time off unpaid to be home for the appointment. Think this could be a scam. AVOID”

Helpful Report

Posted 2 months ago

“Appalling Service - avoid! Engineer has now failed to attend on three separate occasions, namely the 28/07/25, 29/07/25 and now 08/07/25. First two dates I did not find out the engineer was not attending until half way through the days in question. I have just received a voicemail message advising the engineer will not be attending tomorrow either and asking me to rebook. This company are are clearly having a laugh at my expense. My partner and I between us have now taken 3 days annual leave to be at home for the engineer, which are now wasted. I have already paid this company the total sum of £575.28 as a deposit. This is appalling service. Awaiting a refund of sums paid.”

Helpful Report

Posted 3 months ago

“On Wednesday I paid over £182 to unblock a kitchen sink. 2 days later it started to get blocked again, we have done nothing unusual, in fact we have been mostly away. Today I called to report the problem, I was told I would have to pay a minimum of another £144 to have someone come out again... This is a scam & money making scheme... do a shoddy job and get paid time and time again for coming out multiple time... If I were you, I would not use them!”

Helpful Report

Posted 3 months ago

“One star is very generous, I don't usually leave reviews on companies unless i'm very satisfied or very disappointed. For many years been using Plumbingforce for my annual boiler service or indeed for emergencies and been satisfied until this new company taken over Plumbingforce, however, they still using Plumbingforce as their name so they don't lose their clientele and to look more professional. Couple of weeks ago i contacted PlumbingForce to arrange the relocation of 2 water pipes that come from the house to my utility room and place them from the left corner to the right corner inside the utility however, i wanted those pipes to be through the concrete floor as i wanted to tile the floor and have no visible pipes, the operator on the phone assured me that all their engineers are qualified and have all the necessary tools and materials to do the job, i've explained again just to make sure this will be possible and again they assured me not to worry as they can do it. I've agreed to their £120 + vat fee for the first hour + £60 +vat per hour after that + any materials and booked the engineer for the following day as i needed this job to be done before the next builder was booked to do the tiling. The engineer turned up on time at 08:00 am next day and left at 08:02 after she mentioned she is not qualified or have the equipment to cut or dig the channel in the concrete floor for the relocation of the plumbing... and the company charged me £144 including VAT for doing absolutely nothing. This puts massive delays in works that already has been booked and money spent, i'm not talking about just £144, is all the other builders that will be pushed back because of this. I understand how trade works and i know that there is a minimum charge or whatever, however, if you assure me over the phone that the engineers are qualified and they have all the necessary tools and materials for the job, why don;t you send someone that can do this job, or indeed, if you know you don't have the capability to do this kind of job, why taking people money. As soon as the engineer left, i contacted via telephone the office of PlumbingForce and explained the situation and been put on hold for over 5 minutes for the operator to talk to their manager, after all this waiting, been told to send them an email to the aftersales which i did immediately, after 5 days, i've received an email from their after sales manager saying they won't refund me any money as i have agreed for the minimum fee of £120 + vat for the work even if they didn't do any work. This is so frustrating and disappointing as such a big company do not look after their customers and promises what they cannot deliver, no wonder why they only have 1.3 star on google reviews. This will just top this up even more as they deserve it. Terrible experience for few hours work that probably won't take even 40 minutes to the right engineer, this added so much stress that wasn't even necessary. Well done guys, you've earned another review.”

Helpful Report

Posted 3 months ago

Plumbingforce is rated 3.8 based on 2,613 reviews