Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.85

3.9 Rating 2,720 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

Questions

Metrics

3.9

Based on 2,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

Write Your review

Tell us how Plumbingforce made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used Plumbing Force for a Gas Safe certificate and would not recommend them. The engineer damaged the ceiling, two walls and the woodwork, and failed to screw the woodwork back properly. In the toilet, the boxing around the pipes was opened and left unrefitted. I am now paying for repainting and repairs that should never have been needed. I was not at home and had made it clear I was the point of contact. Instead, they interrupted my wife during her meeting several times before contacting me. The engineer was rude to her, stating upfront that any damage was not his responsibility. Unprofessional from start to finish. I would not recommend them at all.”

Helpful Report

Posted 6 days ago

“Arrived promptly and worked efficiently to resolve the issue. Would highly recommend if needs by emergency work.”

Helpful Report

Posted 1 week ago

“Everything was clearly and fully explained to me on the visit and what will happen next”

Helpful Report

Posted 1 week ago

“Excellent. Quick response by Plumbingforce. Professional, friendly service provided by the engineer.”

Helpful Report

Posted 1 week ago

“I felt trapped and seriously overcharged, My experience with PlumbingForce left me feeling trapped, misled, and as though I had been scammed. I booked a fixed-price boiler service and Gas Safety Certificate for £166.80 after finding PlumbingForce through its same-day service advertising. The appointment was not provided on the same day. When the engineer arrived, I was asked to sign generic wording referring to hourly labour charges, despite my fixed-price agreement. When I objected, I was told the engineer would leave and I could still be charged if I refused to sign. The engineer then identified missing screws and additional flue brackets. PlumbingForce quoted another £601.04. When I said that I could use another contractor for this small remedial job, I was told my original payment was already gone because the engineer had attended. I therefore felt pressured into accepting the additional quotation. I was promised a Wednesday appointment and took the day off work, but nobody attended. The work was eventually completed on Thursday. I also found some members of staff rude and dismissive. Important agreements were made by telephone, and during one call I specifically asked whether it was being recorded and was told that it was. However, when I submitted a Subject Access Request, PlumbingForce did not provide the relevant calls and later said those recordings were not held. I have now referred the matter to the ICO. I paid £767.84 in total. PlumbingForce rejected my formal complaint and refused any refund or price reduction. I would never use PlumbingForce again. This experience has also taught me never to pay a company in advance or provide unrestricted card details without first obtaining the full price, scope and terms in writing.”

Helpful Report

Posted 1 week ago

“Great experience nice efficient service 👍”

Helpful Report

Posted 1 week ago

“Had a smart meter fitted yesterday and the inexperienced engineer from EON capped my gas. Also, cross threaded the meter making it harder that it should have been. Engineer arrived a little later than planned but got on with testing for the pressure. Did complete proper testing starting at the meter then to the appliances one by one. Explained each stage. Found the fault to be at the boiler valve. He isolated the appliance and disconnected it from future use. Gave me a couple of options to find and replace the faulty valve or change to a combi boiler. He took some photos on my current set up and then said he’d ask his office to give me a quote for it. All in all it was a good visit. I wasn’t amused at the inexperience of the EON installation yesterday.”

Helpful Report

Posted 1 week ago

“I had Albert help with a boiler and plumbing issue. He was very knowledgeable and provided a great service.”

Helpful Report

Posted 1 week ago

“Punctual, efficient and swiftly resolved.”

Helpful Report

Posted 2 weeks ago

“Avoid Plumbingforce at all costs. When are electric shower need to be replaced the plumber sent by Pumbingforce agreed to replace it witht eh identical model. He mistakenly replaced it with an inferior model and Plumbingforce refuse to correct their error. In addtional their customer service team is rude and condesending, telling us the inferior shower "would be fine". Expensive - Impomenetet - Obstinate”

Helpful Report

Posted 2 weeks ago

“Excellent professional advice. Informed information. Polite and personable. Thank-you.”

Helpful Report

Posted 2 weeks ago

“Upfront with costs. Keep you informed. The engineer was really polite, respectful and helpful. Will use again.”

Helpful Report

Posted 2 weeks ago

“The Company did have a problem with a gas engineer to come out initially.. But they redeemed themselves and I'm very very grateful . The man came to do the work on his day off.. So a very good outcome. Exceptional service. Would highly recommend again. He was super quick and got the job done.. Ready for our early move tomorrow. Very much appreciated 👍😊”

Helpful Report

Posted 2 weeks ago

“Very friendly chatty. Jude. Very pheasant young man,..q”

Helpful Report

Posted 2 weeks ago

“Very helpful polite man explained the issue with my new appliance clearly & gave me open options which worked for me. Will look forward to next visit with peace of mind”

Helpful Report

Posted 2 weeks ago

“We trust that Phoebe Brooks is held in high regard by your organisation. She is professional in appearance and conduct. She explained what she needed to do, clarified that this was acceptable to us, and advised us about moving forward to solve our problem. Five stars + for her. The ability of your organisation to communicate with her with regard to a customer’s preferred method of contact was nil. Hot, humid weather dries out ear wax, which in turn blocks sound from being heard. No known hearing aid can magnify blocked sound. Repeatedly asking such a customer to contact a ‘phone number to confirm their presence on the property caused unnecessary anxiety. So the four star minus score for your communication messages lack of flexibility, with regard to serving physically challenged customers.”

Helpful Report

Posted 3 weeks ago

“We were impressed with the quick and efficient response from plumbingforce they communicated throughout the process responded to our emergency. The plumber completed the well well and efficiently. We would have no hesitation to in recommending them .”

Helpful Report

Posted 3 weeks ago

“Excellent job rang Wednesday came Thursday morning for boiler service and gas safety check would recommend to anyone for quick excellent service”

Helpful Report

Posted 3 weeks ago

“How Friendly your staff were . The plumber made me feel relaxed and made confident in know he knew what he was doing . Jan Gough”

Helpful Report

Posted 3 weeks ago

“They responded on the same day, were upfront about costs, arrived on time and were very thorough in their work. Everything works well now”

Helpful Report

Posted 3 weeks ago

Plumbingforce is rated 3.9 based on 2,720 reviews