Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,595 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Wednesday I paid over £182 to unblock a kitchen sink. 2 days later it started to get blocked again, we have done nothing unusual, in fact we have been mostly away. Today I called to report the problem, I was told I would have to pay a minimum of another £144 to have someone come out again... This is a scam & money making scheme... do a shoddy job and get paid time and time again for coming out multiple time... If I were you, I would not use them!”

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Posted 3 days ago

“One star is very generous, I don't usually leave reviews on companies unless i'm very satisfied or very disappointed. For many years been using Plumbingforce for my annual boiler service or indeed for emergencies and been satisfied until this new company taken over Plumbingforce, however, they still using Plumbingforce as their name so they don't lose their clientele and to look more professional. Couple of weeks ago i contacted PlumbingForce to arrange the relocation of 2 water pipes that come from the house to my utility room and place them from the left corner to the right corner inside the utility however, i wanted those pipes to be through the concrete floor as i wanted to tile the floor and have no visible pipes, the operator on the phone assured me that all their engineers are qualified and have all the necessary tools and materials to do the job, i've explained again just to make sure this will be possible and again they assured me not to worry as they can do it. I've agreed to their £120 + vat fee for the first hour + £60 +vat per hour after that + any materials and booked the engineer for the following day as i needed this job to be done before the next builder was booked to do the tiling. The engineer turned up on time at 08:00 am next day and left at 08:02 after she mentioned she is not qualified or have the equipment to cut or dig the channel in the concrete floor for the relocation of the plumbing... and the company charged me £144 including VAT for doing absolutely nothing. This puts massive delays in works that already has been booked and money spent, i'm not talking about just £144, is all the other builders that will be pushed back because of this. I understand how trade works and i know that there is a minimum charge or whatever, however, if you assure me over the phone that the engineers are qualified and they have all the necessary tools and materials for the job, why don;t you send someone that can do this job, or indeed, if you know you don't have the capability to do this kind of job, why taking people money. As soon as the engineer left, i contacted via telephone the office of PlumbingForce and explained the situation and been put on hold for over 5 minutes for the operator to talk to their manager, after all this waiting, been told to send them an email to the aftersales which i did immediately, after 5 days, i've received an email from their after sales manager saying they won't refund me any money as i have agreed for the minimum fee of £120 + vat for the work even if they didn't do any work. This is so frustrating and disappointing as such a big company do not look after their customers and promises what they cannot deliver, no wonder why they only have 1.3 star on google reviews. This will just top this up even more as they deserve it. Terrible experience for few hours work that probably won't take even 40 minutes to the right engineer, this added so much stress that wasn't even necessary. Well done guys, you've earned another review.”

Helpful Report

Posted 4 days ago

“I had a booking with them, they were supposed to arrive between 8am - 12 noon. By 11am I had heard nothing from them so I called. I don’t think they had even appointed an engineer at that point. The appointment was moved to 1pm - 5pm . They called at 3.30 to say an engineer wasn’t available due to an ‘emergency ‘I wasted the most part of a day waiting for them, so I would not recommend them.”

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Posted 2 weeks ago

“Steve was very polite and explained what needed doing, did the job not water and heating back on. Will use again.”

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Posted 1 month ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 1 month ago

“Quick reliable service extremely satisfied with implementation of new shower. Engineer excellent”

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Posted 1 month ago

“I feel compelled to share my experience with PlumbingForce to warn others. I booked them to remove two radiators and cap the valves. I was quoted 1–2 hours’ work at around £144. When their engineer, Chris, arrived, he called me within 10 minutes and claimed the job would take 10 hours and cost over £1,400 — nearly ten times the estimate. He then hung up on me and left the property. No work was carried out, and they still charged me the full fee. I later had a qualified plumber attend who did the job in 15 minutes with no system draining or balancing required — exactly as I’d originally requested and described during booking. The After Sales Manager, Dan MacDonald, at PlumbingForce refused a refund and doubled down, citing vague T&Cs and insisting their engineer acted correctly. From my experience, this felt like either gross incompetence or a deliberate upsell tactic. I’ll leave it to others to judge, but I will not be using them again — and I encourage anyone else to think twice before doing so.”

Helpful Report

Posted 1 month ago

“The engineer was initially scheduled to arrive in the morning within a 4-hour time slot. After hearing nothing for nearly the entire period, I contacted customer service, who informed me that the engineer was delayed but would definitely come in the afternoon. No further updates were given, and I had to call twice more for information. At the end of the day, they apologized and rescheduled for the following morning. The job was to install an integrated washing machine. During the process, the engineer accidentally damaged a dishwasher pipe, causing a leak and extending the job time. We were then charged for an extra half hour, even though the delay was due to the engineer's own mistake. Overall, the experience was disappointing in terms of both communication and service quality, especially considering the final cost.”

Helpful Report

Posted 2 months ago

“Plumber attended the property, did what he could to resolve a kitchen issue and left within 50 minutes. Then came back 25 minutes later to ask for a signature on paperwork - time I was then billed for, in spite of the fact that the work done within the property was under an hour. Have been told repeatedly that unless I can 'prove' the exit time of the engineer, I won't be refunded. A convenient system to charge extra money and accuse customers of dishonesty. Straight up scam behaviour, and unprofessional.”

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Posted 2 months ago

“I was very happy with this service, They were able to provide a heating engineer the same morning and the engineer Andy was very helpful and did a high quality job. I would definitely use them again.”

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Posted 2 months ago

“Great service right from ther start. Phone call to explain the emergency, plumber arrived approximately withing an hour. In between i was kept upto date on ETA. Sean Smith was the plumber, he investigated found the cause and solved the problem. First time i have used this service but would definately recommed them as an emergency service.”

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Posted 2 months ago

“Delighted with the friendly professional service Thank you”

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Posted 2 months ago

“Sam from Plumbingforce was amazing! After a bad experience this morning with another company First Call Heating Ltd due to the engineer being rude and not helpful Sam was a breath of fresh air! He explained the situation well and has acted on it with a matter of urgency, professional and with great customer service! Thank you so much Sam and we will always contact Plumbing Force for everything gas related and more!”

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Posted 2 months ago

“Submitted an online query expecting a call within an hour, received before I had even finished reading the query sent email! Everything was booked in and scheduled for someone to come round in a few hours and they turned up dead on the expected time. Chap that came out was friendly, got everything sorted within the hour and even tidied up after himself. Had no quibbles with the cost as did everything we needed in less time than expected so we were extremely chuffed and grateful. Excellent service from start to finish and will definitely be reaching out to use again should the need arise. Cheers all.”

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Posted 2 months ago

“Wonderful service First class in al departments”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

“Arrived on time. Found the problem that was causing the leak. Sorted the problem and cleaned up. No fuss no mess.”

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Posted 2 months ago

“Connect a gas cooker Good professional Service Explain well when questions asked. The gas engineer was friendly. .Great Job.”

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Posted 3 months ago

“Great service from Sam our plumber. His detail to work and attitude were second to none. Sam ensured the work of removing and replacing a water tank was completed on the day without needing to re-book. We are very impressed with the service and would recommend the company.”

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Posted 3 months ago

“Absolutely ripped me off”

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Posted 3 months ago

Plumbingforce is rated 3.8 based on 2,595 reviews