Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,655 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,655 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful service from a company with no UntiliesADR membership, meaning they can do what they want with no redress. I made an emergency call out with them, for 8am to 1pm, at 10.30 they told me he would now attend 1pm to 5pm, he eventually arrived at 4.30pm and had to order parts, he said he would be back the following morning - that didn't happen, I rang the call centre again at 8.30am and was told he would be with me that day. By 2.30pm still a no show, I rang the call centre again and was put through to a manager who was rude, aggressive and abrupt, she told me he would now be out the following day. She was not bothered in the slightest about my situation. I cancelled and went with someone else. Do not use these cowboys”

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Posted 3 months ago

“They explained everything and were helpful”

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Posted 3 months ago

“If I could I would give zero or minus stars to this company. Please be cautious if considering engaging Plumbing Force, as your card will be debited £144 whether you are happy with their work or not. There are lots of ‘call handlers’ to take calls at Plumbing Force, which means they can take your initial call and your money with speed. My first call was helpful. We explained that our Aqualiser Midas shower thermostat had stuck at very hot. They could attend to resolve that. The shower head holder had broken and I had bought one and planned to install it myself. I asked if this could be sorted after the thermostat was mended. Yes, they replied, while the plumber was visiting he could install that too. Compared to the ‘sales team’ there appears to be significantly fewer staff dedicated to ordering parts or to plumbing. When Nigel, ‘the engineer’ arrived he checked ‘you have the part?’ We explained that no, we did not have the thermostat part. Nigel was keen to talk about football, but with encouragement from us, he got around to looking at the thermostat. He said it needed a part which he would order. He installed the holder for the shower head, upside down, he removed it and reinstalled it and left. Cost for 15 mins, £144. That was two and a half weeks ago. Since then we have phoned Plumbing Force every day to ask about Nigel’s progress in obtaining the part. For the first week it was very much Naughty Nigel. ‘He should have sent you an invoice, we’ll chase him up and call you back’. Plumbing Force have not called me once despite me calling them almost daily and receiving a commitment to chase this up and call me back. In fairness, according to Plumbing Force, Naughty Nigel was not the only problem, also accused of tardiness was the Aqualiser supplier. After 10 days of calling, the response changed to, Aqualiser cannot supply the part, you need a new shower, we will send a quote for parts and labour. No quote arrived. We called, again and again…We’ll send a quote by close of business. That was 2 days ago. In the meantime we contacted a local plumber. He obtained the required part! The very part that in ten days Plumbing Force could not get hold of despite, according to them, diligently chasing this. It has been dreadful living without a shower but even more dreadful dealing with Plumbing Force. I guess it could be worse, imagine having to work for them and repeatedly tell customers that they will be called back ‘that day’ when you know that is not going to happen because the company you work for is interested primarily in the cash cow of call outs but not in delivering a decent service.”

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Posted 3 months ago

“although the boiler services visit was later than scheduled, they kept me informed and the actual service was efficient and well managed.”

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Posted 3 months ago

“AVOID AT ALL COSTS AVOID AT ALL COSTS, THEY WILL CHARGE YOU THREE TIMES THE COSTS OF THE JOB!!!! This company quoted an hour for a job and when the plumber turned up he then quoted 3 hours. I advised that I didn't want to go ahead at the price had gone from £144 ro £432! They then charged me £144 for the first hour, when all the plumber did was provide and estimate. I am currently trying to get this refunded, but they are saying that the £144 remains payable.”

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Posted 3 months ago

“A prompt service restoring my heating. Sam was friendly, professional and very thorough”

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Posted 3 months ago

“Top rate engineer”

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Posted 3 months ago

“Fantastic job done by Tyriq. Lovely polite young man, very thorough in his work. Showed me all the checks he did and very reassuring in safety. I would definitely recommend him to others.”

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Posted 3 months ago

“They installed my washing machine and everything took less than 1 hour , perfect 👌🏻”

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Posted 3 months ago

“Quick service and very helpful and efficient. Price also competitive. Very satisfied customer 😊”

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Posted 3 months ago

“Very good company and would use again”

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Posted 4 months ago

“My toilet broke morning and Plumbingforce sent me a plumber within a few hours and he was amazing. He went above and beyond with the issue (my toilet basemen is old) had to pop out and pick up a different part, the job was treaty and tight in a small space but he managed to sort it all. I can not thank him enough and the company for sorting it in such a short time.”

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Posted 4 months ago

“Brilliant and warm chat with (?) Lauren (?) to book - and an on-time, perfect and competent engineer who did the job to PERFECTION! ACE! ACE! ACE!”

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Posted 4 months ago

“Very helpful informative Engineering”

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Posted 4 months ago

“Brilliant first class service from start to finish. The booking in team were polite and efficient. Sam the fitter turned up on time and could not have been more helpful and explained everything clearly. Highly recommend these guy.”

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Posted 4 months ago

“I emailed for a plumber to be sent to fix my boiler, and they got back to me straight away. Albert my plumber was professional and polite and explained what needed to be done clearly. He sourced the part and fixed it the same day. Happy days!”

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Posted 4 months ago

“On time and quick worker”

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Posted 4 months ago

“Arrived on time , Job done efficiently by Matt”

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Posted 4 months ago

“The engineer was professional and knowledgeable. Job was done in a very short time. Happy to do business with him again.”

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Posted 4 months ago

“The engineer was so knowledgeable, helpful and patient, especially when explaining how the controller works.”

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Posted 4 months ago

Plumbingforce is rated 3.8 based on 2,655 reviews