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Plumbingforce Reviews

3.8 Rating 2,371 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

3.8

Based on 2,371 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY !! Not only did they take advantage of and COMPLETELY overcharge my elderly grandmother - but they also intimidated her and broke her tap in the process!! Yes they fixed the leak, however, charged £184 for 15 minutes of work and left her with a completely broken, wobbly tap (that was working absolutely fine before). When she asked them to come out and fix the tap THEY broke, they tried to take her card details saying it would be another £150 minimum !! I dread to think what they would have taken if she had given them her details as they tried to intimidate her into doing! Complete rip off, DO NOT TRUST !!!!”

Posted 2 years ago

“Booked on Monday, told would visit Tuesday between 2-6. Cancelled just before 6 rearranged for Wednesday 2-12 again just before rearranged to pm. Not called by 5.00 told them to cancel. Told no manager, offhand, also told to expect a call from the dispatcher, never happened. Got a local guy totally reliable and a fraction of the cost. DO NOT TOUCH THIS COMPANY!!!!!!!!”

Posted 2 years ago

“We’d requested an urgent call out as we had been informed by SGM that an old gas pipe needed replacing asap who had told us was a straight forward job. On booking we were led to believe that an engineer would come out and be able to compete the work. However when the engineer arrived he said that the job was too time consuming to complete at this visit. He proceeded to spend some time accessing the job and said he would then send a quote. He was unwilling to proceed with the job at this stage. We were therefore very disappointed as we were still charged for a call out fee when no work was completed.”

Posted 2 years ago

“Rip off business- charge your credit card and send cowboys out who are rude & intimidating- don’t fix anything but charge your card with more than quoted - £156 for a 20 minute attendance & didn’t fix the issue - made it worse!”

Posted 2 years ago

“Great service engineer was so helpful thank you Andrew Troth”

Posted 2 years ago

“Booked plumber 12-45 promised would attend by 5 -called back several times then told at 4:15 they were unlikely to arrive today - they would call back they didn’t - very poor indeed”

Posted 2 years ago

“THIS COMPANY IS DISGUSTING, COMPLETE RIP OFF. A BUSINESS MODEL FOR RIPPING OFF THEIR CUSTOMERS. THEY LIE AND TAKE ADVANTAGE OF THE ELDERLY AND DISABLED. Plumber Sean Smith visited the above address at approximately 1pm. I met him outside as our address is a new build and difficult to find. He was pleasant and I showed him the washing machine. I'm not sure what it is about builders and plumbers but they all do the same and this was no exception. He started breathing out heavily saying not sure about this etc etc. I said well your the expert that's why I called you, if it was simple I would have done it. His mood changed from chirpy to more concerned. Saying this seams a more of a difficult job. The job is to plumb in a washing machine that is at the end of a corner unit. I'm sure you know what I mean from his photos. So I told him that currently our Miele dishwasher was on the cold feed under the sink and the beko washing machine can only take cold intake so that needs to change. Where as the dishwasher can take hot so just needed to swap them. I asked him for his advice on this but he said he didn't really know. So I had screen shot pics on my phone to show him but wanted his expertise to confirm this but he could not. So then he looked at the back of the machine and under the sink and in the cupboard still taking sharp intakes of breath. As a customer this is a horrible experience because you think its beyond his capabilities and going to be expensive. Then he said there is no water hose on the back of the machine, how can I connect it. I said I had to throw the old one away because it had perished. He said how am I going to connect it. I said the guy I spoke to on the phone when booking the appointment assured me you carried these on your van. He said I better have a look. He came back with a 2.5m water hose and with another sharp intake of breath said I don't know if this will fit. I thought why not measure it. Honestly a trained plumber asking me how am I going to connect it. In the end he said it would just fit. I said why not use a longer one. He said they don't come any longer. Well, I have just been on amazon and found a 3m hose. How does a professional plumber not know the length that hoses come in? Either he lied or is incompetent. Either way this is disgusting. So then he said you need a drain hose extension kit. He said I will try and get one. He went outside the front door and made a few calls. 10 to 15 minutes he came in and said he can't get one, you will have to order it off Amazon. He showed me which one and I ordered it. When I first phoned up I was assured that these things were carried on the plumbers vans. But that was another lie as I explained what was needed so the plumber had the kit to do the job. Then he said he would have to come back. So this was approximately 25 to 30 minutes into the visit. So I thought he was off. Then he started taking photos and writing and quote out which took at least 20 to 25 minutes. Sean Smith actually told us he was writing out the quote because the office demanded be so marticulous. That's all well and good but you have the cheek to charge me 30 minutes labour for the privilege. Also when I phoned up to complain the chap said the quote was for my benefit, this is of course not true the quote was for the office and I have been charged £60 plus vat. So you can imagine my shock when I have been charged £144 to plumb in a washing machine that ended up being a quote that the plumber Sean Smith admitted. To them be quoted another £297 to come back later on the week to do the job with parts I ordered which were supposed to be with the plumber when he came. I then expected that £144 to be deducted from the ,£297. Oh no you wanted that on top of the £144. So that's £441 in total to plumb in a £200 washing machine that's 6 years old. I could buy a new washing machine for that money. Now let's think about this rationally and with common sense. You cannot charge me twice for a job that you never done the first visit. In the normal course of business quoting is part of the way of the building sector. You quote jobs not charge to quote jobs. I am fuming about this and never got a refund when I complained. Also I did everything correctly I got 5 quotes where as it is recommended 3. I looked at reviews which yours were all good. So I did not randomly phone you I did my research and was still ripped off. Don't use this firm.”

Posted 2 years ago

“The plumber said wrong materials which is not and ran off when we are trying to discuss how it should work together with the bidet company who supplied the materials and willing to walk him through on how to do it since obviously he don't know. He keeps on walking out during conversation walking back and forth on our street very anxious for no reason. He don't listen, He just keep saying same words and saying we don't understand. Him acting strange, very red and anxious, really scared us and thinking the staff they sent us make us uneasy and scared. Really a scary situation the plumber is aggressive and acting strange towards us . For your information on that same day we had a new plumber from another reliable company and said it is doable and started the job right away. Technically, he just don't want to do it and just charged us for coming? Appalling and unprofessional. I am awaiting for the refund the £118.80 that was charged for sending us someone just to say he can't do it. As of now no one is getting back at me for the investigation but very quick on getting the money for payment. Plumbingforce is a scammed website and should not be use.”

Posted 2 years ago

“Came to unblock macerator, didn't complete job, is now leaking and the macerator is not switching off. Called to get them fix (5 mins after the plumber left) - call back made for next day and they tried to take money for the repair which I'd put a stop the card and refused to fix their faulty work. Was told it was policy. So in short, didn't fix the problems, charged double the quote and won't fix the issues caused. Avoid.”

Posted 2 years ago

“The worst price. no offence but guys be careful we called them and only to change a ignition on the boiler with first and second visit.. £700 be careful. pls avoid this company where possible. first visit £144 they didnt have parts then today they came back another £548.. watch out”

Posted 2 years ago

“Overcharging scammers Attempted to convince us that we needed an £1800 replacement immersion heather and pump but when we refused he miraculously was able to fix it with parts costing £140! Company then overcharged me £540 with an unitemised invoice. As another reviewer has stated, you are required to give credit card details when you book the job leaving them free to steal from you. Would not use again under any circumstances.”

Posted 2 years ago

“After trying to get a plumber out on a saturday 11.07.2021 about 14.30ish, Ready for Monday, for my 91 year old mother with a blocked loo i completed the online questionnaire with Dave the assistant on line and all completed, with the promise of a call back with the time, monday came, and no Plumber on phoning the company, i spoke to a receptionist who did not have a clue about my request, even having a job no, she found my Job under a totally different name of Mrs Spent, on correcting this with her she still proceeded to address me on 2 occasions with the wrong name, and said, oh you should of had a call back, and started laughing very unprofessional, as she continued to be very negative in her conversation and uncaring, i informed her i will be going elsewhere, with that she again let out a howl of laughter and i put the phone down. Very unprofessional, uncaring, very negative, no communication skills with Customers, i would say that this company need to look at there Customer Service Training, for there Telephone assistants, or at least send them back to school for some basic etiquette in addressing other people. My advice to anyone in thinking of using this company is DO NOT unless you want to be ridiculed, laughed at, taunted, and left in the dark, DO NOT USE THIS COMPANY”

Posted 2 years ago

“Booked my job for blocked toilet and secured with card details 1 hour before my scheduled appointment I got a call saying they are not coming now ! What am I supposed to do now with the only toilet blocked and a young person ? NOT TO BE TRUSTED!!”

Posted 2 years ago

“It's impossible to speak to someone about who knows much about anything. One it just directed a "Michelle" who always has her voicemail on, and when finally someone transfers you to her you find her to be rude and unhelpful.”

Posted 2 years ago

“If there was a 0 star I would set that, the WORST company I have ever dealt with!! Would recommend everyone avoids with a passion. What was a small job of putting a toilet back on the wall, has turned into them coming back 4 times, cancelling and re-arranging every time and awful service. Would not bother with these and think the owner needs to re-evaluate their job”

Posted 2 years ago

“We’re sue to come out to a booked appointment, but called 1/2 hour before they were due to come to cancel! And say ‘sorry but can’t come for 4 days’ Leaving us with no hot water (hence the booking) My review on trust pilot has been ‘flagged’ so removed, so imagine all bad reviews won’t be posted”

Posted 2 years ago

“At first I was really impressed that I called and could book a same day service, they accommodated a shorter time window to allow for the fact that my partner works from home in the same room as the boiler. When I called to book I was told there was lots of availability in my area. With the time frames they offer Saturday was the only reasonable day for a service considering my partner’s working hours but this was made possible with their same day service offer. However, I got a call a couple of hours later to say they were extremely busy and could I rearrange for Monday. I explained this was not possible so they rearranged for the following Saturday. Following Saturday case around, partner finished work and we stayed in all afternoon waiting for the service. An hour before the end of the time frame they gave we get a call saying it was too busy again and can we rearrange for Monday. Obviously we just cancelled and are now looking for another company. We are extremely disappointed in this awful service.”

Posted 2 years ago

“Plumbing Force provide a quote forthe megaflow cylinder and instructed me to half upfront (£1470) - which I did then when they came to do the material check they then in creased the price more than a £1,000 extra onto of the original quote When I said no the key my money and refused to give me a refund They also said they looked at a toilet at the same address and then took £106.20 from my credit card WITHOUT my consent (FRAUD) and still refused to refund my money from both transactions to date March 2021 since July 2020, even though they have not done any work or supplied anything. ‘Plumbing Force’ will give you the quote and ‘Town Force’ then takes the money - be warned they use multiple different companies and the staff lie Stay away from these companies!”

Posted 3 years ago

“The pressure on my tenant’s boiler was reading zero so I booked a visit from Plumbingforce assuming it would be a quick fix and so would stomach the hefty hourly rate. Instead, the boiler was left unfixed and I received a quote for over £700 for parts/repairs which I was told were required. Suspicious (given the boiler was serviced a few months back with no issues) I invested £80 in a call out from a local heating engineer who was highly recommended on Check a Trade. He fixed the pressure issue within half an hour and confirmed that there was NOTHING wrong with the boiler. In fact he said it was in excellent condition for a boiler of its age. This is the second time I’ve experienced something like with Plumbingforce and I would strongly advise everyone to avoid this company. Their actions on this occasion are fraudulent, lying about what needed to be done in order to extort large sums of money for work that is not required.”

Posted 3 years ago

“I have no issue with the work carried out by Stuart however I am disgusted by the mark up on parts obtained. The price of the parts amounted to £97 from Tool Station inclusive of VAT however Plumbing Force inflated the price to £160 plus VAT. Two trips were made to Tool Station as it was discovered that a pipe was leaking after fitting the first part. The amount of time taken to obtain the parts was excessive and of course I had to pay for the time as well. I feel that the hourly rate was on the high side so to then marking up the parts by 60% was a complete ripoff. I would never use this firm again and would never recommend them”

Posted 3 years ago

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Plumbingforce is rated 3.8 based on 2,371 reviews