Name: Plumbingforce
Rating: 3.85

“I used Plumbing Force for a Gas Safe certificate and would not recommend them. The engineer damaged the ceiling, two walls and the woodwork, and failed to screw the woodwork back properly. In the toilet, the boxing around the pipes was opened and left unrefitted. I am now paying for repainting and repairs that should never have been needed. I was not at home and had made it clear I was the point of contact. Instead, they interrupted my wife during her meeting several times before contacting me. The engineer was rude to her, stating upfront that any damage was not his responsibility. Unprofessional from start to finish. I would not recommend them at all.”

Helpful Report

Posted 1 week ago

“I felt trapped and seriously overcharged, My experience with PlumbingForce left me feeling trapped, misled, and as though I had been scammed. I booked a fixed-price boiler service and Gas Safety Certificate for £166.80 after finding PlumbingForce through its same-day service advertising. The appointment was not provided on the same day. When the engineer arrived, I was asked to sign generic wording referring to hourly labour charges, despite my fixed-price agreement. When I objected, I was told the engineer would leave and I could still be charged if I refused to sign. The engineer then identified missing screws and additional flue brackets. PlumbingForce quoted another £601.04. When I said that I could use another contractor for this small remedial job, I was told my original payment was already gone because the engineer had attended. I therefore felt pressured into accepting the additional quotation. I was promised a Wednesday appointment and took the day off work, but nobody attended. The work was eventually completed on Thursday. I also found some members of staff rude and dismissive. Important agreements were made by telephone, and during one call I specifically asked whether it was being recorded and was told that it was. However, when I submitted a Subject Access Request, PlumbingForce did not provide the relevant calls and later said those recordings were not held. I have now referred the matter to the ICO. I paid £767.84 in total. PlumbingForce rejected my formal complaint and refused any refund or price reduction. I would never use PlumbingForce again. This experience has also taught me never to pay a company in advance or provide unrestricted card details without first obtaining the full price, scope and terms in writing.”

Helpful Report

Posted 1 week ago

“Avoid Plumbingforce at all costs. When are electric shower need to be replaced the plumber sent by Pumbingforce agreed to replace it witht eh identical model. He mistakenly replaced it with an inferior model and Plumbingforce refuse to correct their error. In addtional their customer service team is rude and condesending, telling us the inferior shower "would be fine". Expensive - Impomenetet - Obstinate”

Helpful Report

Posted 2 weeks ago

“Hired them to do a shower tap replacement and asked to just take a look at kitchen tap that was leaking occasionally thinking it might be a 10minute job for an experienced plumber. Engineer came in spent less than 2 minutes looking at the shower that I’d sent multiple photos for. Then spent a few minutes with the kitchen tap and said he couldn’t do anything for the shower and said he’d ask his suppliers. Left within 20minutes of arriving. I was left a little frustrated as that was £118 not particularly well spent in my opinion. A quote was then emailed through to me with recommendation to go to shower doc.com to identify the shower tap needed. Frustrating, as this was what I had hired a plumber for, their level of expertise to identify a suitable replacement. I was also emailed a quote for £508, which said ‘tap replacement’. With that price tag, I thought they would have to replace the whole shower unit because they couldn’t identify the missing shower tap. I phoned them several times to check this quote was related to the the shower. In addition, I asked if the water would need to be switched off. I was told this was related to the shower. The engineer then has to reschedule the day I have booked it in for at late notice. Which again is frustrating but I understand these things happen. The engineer arrives and begins moving stuff within the kitchen at which point I ask are you here to fix the kitchen tap, which I had no real issues with or desire to replace. He said he was and that he was told to replace the kitchen tap. After a brief discussion, we realise there has been a mix up between the office’s communication. He asks me ‘what do you want me to do?’ I now assume that the cost to fit a kitchen tap is not what was originally quoted for the shower tap. Previously I’d had 3 taps done for £600. I’ve already uprooted my toddler two mornings in a row and have nothing to show for it. So I agree to the kitchen tap installation without knowing the price as I don’t want to be charged their call out fee of £118 again without anything to show for it. He then puts in a new kitchen tap a fairly generic looking one from B & Q and leaves. Expecting a new invoice or bill for this, I check my bank account to see that they’ve charged me £504. I assume there has been a mistake that’ll be rectified once an internal discussion between engineer and office has taken place and phone to check. A brief phone call results in them asking me to put in an email of enquiry. I do so, outlining the events as they have occurred. I then receive a phone call from someone in their office who proceeds to say that I was in the wrong for misunderstanding the quote and that although they confirmed it was for the shower it was always going to be for the kitchen. It was at this point I raised an official complaint. This same day I booked another plumber, who came out and inspected the shower and said I might be able to repair that and repaired it. A reasonable charge of £200 including his call out fee. The following day, the kitchen tap that is brand new and unwanted springs a leak under the sink and I let plumbing force know. Assuming, they’ll want to correct it. They were almost instant with replies leading up to a call out or new booking that I expected the same. 48 hours passes by and there’s been no reply. I guessed I’m in their bad books for lodging and complaint so I get the plumber to come in and stop the leak for £80. He says he replaced a worn washer or something to that extent that you sort of expect with tradesmen that they see something they can fix and do so. I then let plumbing force know that I’ve had the leak fixed and they get back to me almost instantly with their terms and conditions etc and why the guarantee is now void. Dan (customer services) and I have emailed back and forth outlining the events that transpired and I’ve explained that I unknowingly entered into the kitchen tap installation at that price. Despite, plumbing force listening to the phone call where they’ve said that the quote was related to the shower and not the kitchen they’ve refused to issue any partial refund. Contacted VISA and the bank to try to claw back some funds and will most likely end up in a small claims court. From start to finish unprofessional, unhelpful, poor communication and poor workmanship.”

Helpful Report

Posted 1 month ago

“Absolutely Terrible Experience – Avoid at All Costs! I never bother leaving reviews, but this time I have to warn everyone. A few weeks ago, my boiler broke down, so I called Plumbing Force after a quick Google search. At first, the response seemed okay and two engineers showed up the next day. They spent less than 20 minutes looking at my boiler and said the main valve needed replacing. Here’s where it gets ridiculous. I asked for a quote, and what I got was an absolute joke. Instead of just quoting for the main valve, they included 13 different items and the total came to a staggering £5,768.14 + VAT – nearly DOUBLE the price of a brand new Vaillant boiler! I’m not exaggerating – they wanted to charge me almost twice as much as just buying a new boiler. I emailed Plumbing Force to ask if this was a mistake or if they were actually serious. I got no reply, they had no dignity to respond back to me. Zero customer service. I ended up calling another company. They came out, diagnosed the main valve and a PCB issue, and fixed everything for just £721 + VAT. In summary: Plumbing Force is a complete rip-off, their quotes are outrageous, and their customer service is non-existent. Save yourself the headache and go anywhere else. Plumbing Force is an absolute NO GO!”

Helpful Report

Posted 2 months ago

“I rarely leave negative reviews, but after experiencing similar issues at two separate rental properties (14 Longwick Road and 67 Woodfield Road), I feel compelled to share my experience. In both cases, the heating and hot water were working before PlumbingForce attended. Following the engineer's visits, both properties were left without heating and hot water and further works were then recommended before service could be restored. At 67 Woodfield Road, a routine visit relating to a Gas Safety inspection and a minor leak resulted in the property being left without heating and hot water for several days. The tenant, including young children, was left without essential services while I repeatedly chased PlumbingForce for a resolution. At both properties, there appeared to be a strong focus on obtaining payment approval before arranging return visits. The engineer also spent considerable time on the phone and left site to obtain parts during attendance. You pay by the house so you pay for his time wasting be warned What should have been relatively straightforward jobs became significantly more expensive. The charges at 67 Woodfield Road totalled £524.14. The separate Longwick Road complaint resulted in PlumbingForce ultimately issuing a partial refund after my complaint was upheld in part. I also raised concerns regarding water being left on a carpet following works at Woodfield Road. Photographs were provided and the matter was acknowledged, but liability was later denied, and in one of the replies outright denied to have ocured despite the photographic evidence My overall experience was that once problems arose, the process became focused on additional charges rather than customer service and resolution. Based on my experience across two properties, I would not use PlumbingForce again.”

Helpful Report

Posted 3 months ago

“I called PlumbingForce to fix my MEGAflo hot water tank, which wasn't heating the water. They advised that their hourly rate was £150/hour. You have to supply them with a Debit/Credit card before they will attend. They billed me for £1,902 before Vat. for the repairs. The MEGAflo is still no better; it is not producing any hot water. I could have purchased a new MEGAflow tank for £1,500. Stay clear of this company.”

Helpful Report

Posted 5 months ago

“During the initial phone call, I clearly explained that the issue concerned an Aqualisa shower and explicitly confirmed the brand. I was reassured that the company was very familiar with this products and I was assured that the issue could be resolved. Based on these assurances, I was asked to make an advance payment of £144. However, when the plumber attended, he remained on site for less than five minutes and stated that he does not deal with Aqualisa showers and could not carry out any work. He then left without offering any solution or even attempting to assist further. This is completely unacceptable. I was clearly misled during the initial call in order to secure payment. Following this, I received no follow-up. I had to repeatedly chase them for updates. After several days of follow-up on my side, I received a quote for installing a new Aqualisa shower—at a higher cost than going directly through the manufacturer. To be clear: I paid £144 for a service that was not delivered in any form. No work was carried out, no solution was provided, and no reasonable alternative was offered. The entire experience—from the initial call, to the visit, to the lack of follow-up—has been extremely disappointing and unprofessional. I complained and they did nothing but justify themself saying the price was for the call and to identify the fault, not necessarily to carry out the job. They ask for advanced payment giving false promises. I regret contacting them instead of going straight to the manufacturer, it was a total waste of money.”

Helpful Report

Posted 5 months ago

“Dishonesty, lack of service and highest importance given to securing unjustified additional appointments to secure extra charges. This was my experience and I truly feel swindled. I have since had better success with British Gas direct. Who would have thought.......”

Helpful Report

Posted 6 months ago

“Having pre-booked in advance I received a phone call to say engineer couldn’t make it as stuck on another job on the day, they couldn’t offer another plumber only for another day, I originally asked for a plumber for the same day as advertised but they couldn’t find one so this is why I arranged for another day only to be let down, regardless if engineer was caught up on another job if they do what they say should have sent someone else. Awful company surprised by the good reviews.”

Helpful Report

Posted 7 months ago

“Dreadful service from a company with no UntiliesADR membership, meaning they can do what they want with no redress. I made an emergency call out with them, for 8am to 1pm, at 10.30 they told me he would now attend 1pm to 5pm, he eventually arrived at 4.30pm and had to order parts, he said he would be back the following morning - that didn't happen, I rang the call centre again at 8.30am and was told he would be with me that day. By 2.30pm still a no show, I rang the call centre again and was put through to a manager who was rude, aggressive and abrupt, she told me he would now be out the following day. She was not bothered in the slightest about my situation. I cancelled and went with someone else. Do not use these cowboys”

Helpful Report

Posted 9 months ago

“If I could I would give zero or minus stars to this company. Please be cautious if considering engaging Plumbing Force, as your card will be debited £144 whether you are happy with their work or not. There are lots of ‘call handlers’ to take calls at Plumbing Force, which means they can take your initial call and your money with speed. My first call was helpful. We explained that our Aqualiser Midas shower thermostat had stuck at very hot. They could attend to resolve that. The shower head holder had broken and I had bought one and planned to install it myself. I asked if this could be sorted after the thermostat was mended. Yes, they replied, while the plumber was visiting he could install that too. Compared to the ‘sales team’ there appears to be significantly fewer staff dedicated to ordering parts or to plumbing. When Nigel, ‘the engineer’ arrived he checked ‘you have the part?’ We explained that no, we did not have the thermostat part. Nigel was keen to talk about football, but with encouragement from us, he got around to looking at the thermostat. He said it needed a part which he would order. He installed the holder for the shower head, upside down, he removed it and reinstalled it and left. Cost for 15 mins, £144. That was two and a half weeks ago. Since then we have phoned Plumbing Force every day to ask about Nigel’s progress in obtaining the part. For the first week it was very much Naughty Nigel. ‘He should have sent you an invoice, we’ll chase him up and call you back’. Plumbing Force have not called me once despite me calling them almost daily and receiving a commitment to chase this up and call me back. In fairness, according to Plumbing Force, Naughty Nigel was not the only problem, also accused of tardiness was the Aqualiser supplier. After 10 days of calling, the response changed to, Aqualiser cannot supply the part, you need a new shower, we will send a quote for parts and labour. No quote arrived. We called, again and again…We’ll send a quote by close of business. That was 2 days ago. In the meantime we contacted a local plumber. He obtained the required part! The very part that in ten days Plumbing Force could not get hold of despite, according to them, diligently chasing this. It has been dreadful living without a shower but even more dreadful dealing with Plumbing Force. I guess it could be worse, imagine having to work for them and repeatedly tell customers that they will be called back ‘that day’ when you know that is not going to happen because the company you work for is interested primarily in the cash cow of call outs but not in delivering a decent service.”

Helpful Report

Posted 9 months ago

“AVOID AT ALL COSTS AVOID AT ALL COSTS, THEY WILL CHARGE YOU THREE TIMES THE COSTS OF THE JOB!!!! This company quoted an hour for a job and when the plumber turned up he then quoted 3 hours. I advised that I didn't want to go ahead at the price had gone from £144 ro £432! They then charged me £144 for the first hour, when all the plumber did was provide and estimate. I am currently trying to get this refunded, but they are saying that the £144 remains payable.”

Helpful Report

Posted 9 months ago

“Avoid this company at all costs! Charged me £144 for a call out to diagnose the fault on my Aqualisa shower despite advertising on their website that for aqualisa shower repairs “there are no call out fees for our emergency plumbers”. Quoted me nearly £3,000 to replace a faulty processor and flange and said they would fit it the next day. Having later researched the cost of a new processor and flange (around £500 including next day delivery) and labour costs (maximum of four hours = £576), I queried the quote (which they emailed to me after the engineer left and had which had no detail on it whatsoever) and asked for more details. They were never provided. Then phoned the company the next morning to again query the cost. They said they would call back. They never did. Engineer turned up with a whole new shower (not just the processor we had been told we needed). When I queried this he became aggressive and took it upon himself to leave. I cancelled the job by email later that day. The engineer lied and said that I had cancelled the job on his arrival. Consequently they charged me for four hours work (they were at my house for two minutes according to my CCTV) ie £576, on top of the £144 already charged, claiming that this was for reasonable costs incurred due to me cancelling the job. So they have charged me over £700 for nothing and are refusing to give me a refund or enter into any further correspondence with me, claiming I agreed to their terms and conditions. I have reported them to Trading Standards and Citizens Advice. Sadly I have subsequently read other customer reviews and can see that my experience is not unique. I am retired and this experience has caused me undue stress and financial hardship. Company should be renamed Plumbing FARCE.”

Helpful Report

Posted 10 months ago

“Didn't turn up on the Friday as they had said they would. Therefore had no hot water for the weekend. An engineer phoned on Monday morning to say he had passed the building and couldn't park so was going away again. I had explained to the company where he could park - on the slipway next to our flats. This has yellow lines but in 11 years of us living here, no trades or delivery person has received a ticket because we're on the Thames path and so there is so on street parking. He was only persuaded to park up on the slipway after I pointed out that we have underground parking which he could use instead (he declined the offer because he said there were ladders on his van which therefore wouldn't fit. I could see him park the van from my window, there were no ladders on the roof!). 2 and three quarter hours later he had replaced the element but the bill was just under £700 which seems to me extortionate and really that with the stress of the non appearance/the apparent reluctance to stay to do the work/the slowness of the work and also the unclear communication about the job - this was an awful experience that I wouldn't want to repeat. The plumber also didn't take his rubbish away or clean up after him.”

Helpful Report

Posted 11 months ago

“Avoid at all costs Called PlumbingForce to get the household shower fixed as it had been not been receiving hot water. They sent a plumber who fixed the shower but overtightened the dial making it impossible for elderly grandmother to move. The plumber came back which she was alone and upsold her a new shower unit that we did not ask for. Plumber left and we came home to find a new shower unit installed.... half the water pressure as previously available and silicon snot all over the tiles from an amateur installation job. Not only did this scumbag take advantage of an elderly woman to upsell a shower but couldn't even do a decent job of it. Nearly £1000 later and they have ruined our shower. These people claim to be specialists but are cowboys - do not use PlumbingForce - phoned to complain and they wont take complaints over the phone and think 7-10 days for an email reply constitutes good customer service whilst we are stuck without a shower in the meantime.”

Helpful Report

Posted 11 months ago

“I initially wrote a glowing review of the plumber who came and identified a slow leak from my cistern. I had to go to a funeral, but trusted him to get on with the job. There was somebody else in the flat when I left. Whilst I was gone he identified a crack in the toilet I had not previously seen. But I believed him. And agreed for him to purchase a new cistern and toilet. I paid for over 8 hrs of work, even though 4 of the hours were spent purchasing the cistern and toilet. Because of the longstanding leak there was plaster damage and damage to the skirting board. I had to engage a separate workman to finish that. When he arrived some weeks later and opened out the cistern, he found Plumbing Force had not installed it properly, hadn't even used a washer on the pipe that connects to the toilet. And had bent the connecting pipe so badly it needed replacing. So the leak/damage was even worse. This new workman was shocked when I told him Plumbingforce had charged me over £500 for the cistern and toilet. I have been asking for clarity on the invoice for around three months now. The office tells me the plumber has the details, then the plumber tells me the office have all the details. I know they're playing me, as I just tried to call one last time and they were so aggressive. Telling me I was very rude and talking over them. Every time I tried to speak they would start shouting telling me I was being rude. Bottom line they are refusing to give me evidence the toilet and cistern cost £534. Instead they just shouted and shouted. I paid over £2000 and then had to pay another contractor over £1,000 to sort their shocking mess. Avoid this company at all costs.”

Helpful Report

Posted 1 year ago

“Avoid this dreadful company and save yourself some money. I booked a gas engineer to come and move a gas pipe which was in the wrong position for a new kitchen stove. He turned up, clearly not prepared to undertake this simple job having brought no pipes or connectors with him. He spent 10 minutes inspecting the problem and left. For this I was charged £118. This was swiftly followed up with an outrageous quotation to carry out the work for £677.78. This quote contained no information about the cost of parts or the amount of labour time involved. I did ask the engineer how long it would take to do the job and he said “a few hours” - about which I was sceptical. I swiftly got in touch with another local company and their engineer has just completed the work for more than £200 less than PlumbingForce. He did it in one hour! I raised this treatment with the PlumbingForce’s Aftersales Manager and asked for a refund but he would not budge an inch. They do not appear to be interested in their customers’ experience.”

Helpful Report

Posted 1 year ago

“Shambles of a company, DO NOT USE. Appointment was booked well in advance for 9am-1pm slot. Plumber did not turn up and then casually later in the day I was told they aren't coming, we took time off unpaid to be home for the appointment. Think this could be a scam. AVOID”

Helpful Report

Posted 1 year ago

“Appalling Service - avoid! Engineer has now failed to attend on three separate occasions, namely the 28/07/25, 29/07/25 and now 08/07/25. First two dates I did not find out the engineer was not attending until half way through the days in question. I have just received a voicemail message advising the engineer will not be attending tomorrow either and asking me to rebook. This company are are clearly having a laugh at my expense. My partner and I between us have now taken 3 days annual leave to be at home for the engineer, which are now wasted. I have already paid this company the total sum of £575.28 as a deposit. This is appalling service. Awaiting a refund of sums paid.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Plumbingforce Reviews

Phone:

Email:

Location: