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Plumbingforce Reviews

3.8 Rating 2,372 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

3.8

Based on 2,372 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 16th January 2024

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Mrs Patricia Wright

Plumbingforce 5 star review on 12th April 2019

Mrs Patricia Wright

Plumbingforce 5 star review on 9th April 2019

Miss Rachel Lord

Plumbingforce 5 star review on 11th January 2018

Plumbingforce 5 star review on 30th May 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst price. no offence but guys be careful we called them and only to change a ignition on the boiler with first and second visit.. £700 be careful. pls avoid this company where possible. first visit £144 they didnt have parts then today they came back another £548.. watch out”

Posted 2 years ago

“Overcharging scammers Attempted to convince us that we needed an £1800 replacement immersion heather and pump but when we refused he miraculously was able to fix it with parts costing £140! Company then overcharged me £540 with an unitemised invoice. As another reviewer has stated, you are required to give credit card details when you book the job leaving them free to steal from you. Would not use again under any circumstances.”

Posted 2 years ago

“After trying to get a plumber out on a saturday 11.07.2021 about 14.30ish, Ready for Monday, for my 91 year old mother with a blocked loo i completed the online questionnaire with Dave the assistant on line and all completed, with the promise of a call back with the time, monday came, and no Plumber on phoning the company, i spoke to a receptionist who did not have a clue about my request, even having a job no, she found my Job under a totally different name of Mrs Spent, on correcting this with her she still proceeded to address me on 2 occasions with the wrong name, and said, oh you should of had a call back, and started laughing very unprofessional, as she continued to be very negative in her conversation and uncaring, i informed her i will be going elsewhere, with that she again let out a howl of laughter and i put the phone down. Very unprofessional, uncaring, very negative, no communication skills with Customers, i would say that this company need to look at there Customer Service Training, for there Telephone assistants, or at least send them back to school for some basic etiquette in addressing other people. My advice to anyone in thinking of using this company is DO NOT unless you want to be ridiculed, laughed at, taunted, and left in the dark, DO NOT USE THIS COMPANY”

Posted 2 years ago

“Booked my job for blocked toilet and secured with card details 1 hour before my scheduled appointment I got a call saying they are not coming now ! What am I supposed to do now with the only toilet blocked and a young person ? NOT TO BE TRUSTED!!”

Posted 2 years ago

“It's impossible to speak to someone about who knows much about anything. One it just directed a "Michelle" who always has her voicemail on, and when finally someone transfers you to her you find her to be rude and unhelpful.”

Posted 2 years ago

“If there was a 0 star I would set that, the WORST company I have ever dealt with!! Would recommend everyone avoids with a passion. What was a small job of putting a toilet back on the wall, has turned into them coming back 4 times, cancelling and re-arranging every time and awful service. Would not bother with these and think the owner needs to re-evaluate their job”

Posted 2 years ago

“We’re sue to come out to a booked appointment, but called 1/2 hour before they were due to come to cancel! And say ‘sorry but can’t come for 4 days’ Leaving us with no hot water (hence the booking) My review on trust pilot has been ‘flagged’ so removed, so imagine all bad reviews won’t be posted”

Posted 2 years ago

“At first I was really impressed that I called and could book a same day service, they accommodated a shorter time window to allow for the fact that my partner works from home in the same room as the boiler. When I called to book I was told there was lots of availability in my area. With the time frames they offer Saturday was the only reasonable day for a service considering my partner’s working hours but this was made possible with their same day service offer. However, I got a call a couple of hours later to say they were extremely busy and could I rearrange for Monday. I explained this was not possible so they rearranged for the following Saturday. Following Saturday case around, partner finished work and we stayed in all afternoon waiting for the service. An hour before the end of the time frame they gave we get a call saying it was too busy again and can we rearrange for Monday. Obviously we just cancelled and are now looking for another company. We are extremely disappointed in this awful service.”

Posted 2 years ago

“Plumbing Force provide a quote forthe megaflow cylinder and instructed me to half upfront (£1470) - which I did then when they came to do the material check they then in creased the price more than a £1,000 extra onto of the original quote When I said no the key my money and refused to give me a refund They also said they looked at a toilet at the same address and then took £106.20 from my credit card WITHOUT my consent (FRAUD) and still refused to refund my money from both transactions to date March 2021 since July 2020, even though they have not done any work or supplied anything. ‘Plumbing Force’ will give you the quote and ‘Town Force’ then takes the money - be warned they use multiple different companies and the staff lie Stay away from these companies!”

Posted 3 years ago

“The pressure on my tenant’s boiler was reading zero so I booked a visit from Plumbingforce assuming it would be a quick fix and so would stomach the hefty hourly rate. Instead, the boiler was left unfixed and I received a quote for over £700 for parts/repairs which I was told were required. Suspicious (given the boiler was serviced a few months back with no issues) I invested £80 in a call out from a local heating engineer who was highly recommended on Check a Trade. He fixed the pressure issue within half an hour and confirmed that there was NOTHING wrong with the boiler. In fact he said it was in excellent condition for a boiler of its age. This is the second time I’ve experienced something like with Plumbingforce and I would strongly advise everyone to avoid this company. Their actions on this occasion are fraudulent, lying about what needed to be done in order to extort large sums of money for work that is not required.”

Posted 3 years ago

“Absolute shocking company. AVOID! Called out an emergency engineer as my heating wasn’t working (Wednesday). He attended within a few hours (one positive) and proceeded to inform me the issue was the valve which he replaced. Total cost of visit almost £500 for 2 hours work plus part £253. Part online from supplier he said he got it from is £100. Heating has subsequently gone into overdrive and I cannot turn it off. Called the company first thing the following morning (Thursday) and was told the engineer would call me. I heard nothing despite following up 3 times. This morning (Friday) I called again and engineer is off and not back to work until Monday and he will call me then. Informed me that I will be charged if someone else is sent or same engineer attends in person as the engineer had written in the advisory of the invoice that room stat in poor state. This was not mentioned to me at the time nor was there any suggestion that this was a potential cause. I was told it was sorted after he’d replaced the valve. So 5 days of heating on full, radiators boiling hot, cannot switch off all my radiators (have turned down/off the ones I can but they don’t all have a controller), windows open and wasting energy and money. DO NOT USE THIS COMPANY!”

Posted 3 years ago

“I would not recommend Plumbing Force because my (Aug 2020) experience was they that failed to correctly assess the plumbing faults associated with a non functioning Saniplus toilet, recommended an expensive (and unnecessary) solution, and did not respond in a constructive way to my subsequent complaint to them. 1. I contacted Plumbing Force because i had a saniplus that did not work and I thought it needed replacing. 2. Plumbing Force said they needed to visit to make an assessment of the problem - cost £25 3. The Plumbing Force plumber visited and suggested that he might be able to fix the Saniplus if it was obstructed but the charge would be at an hourly rate - cost £118.80 4. The Plumbing Force plumber did not detect the bit of plastic in the U bend of the toilet bowl, or the bit of plastic in waste pipe of the saniplus pump but did say the saniplus needed replacing 5. Plumbing Force provided an estimate for replacement of the Saniplus (£780 incl VAT plus labour at hourly rate £118.80) which I thought was inflated 6. I bought and fitted a Saniplus (which were available for £500 incl VAT online),- but there was still a problem 7. I contacted an accredited saniplus plumber who found the problem ( a piece of plastic in the U bend of the toilet bowl), and fixed the old saniplus with a new diaphragm/membrane -total cost £140 The end result was that I paid Plumbing Forces £118.80, but took their advice to get a new Saniplus £496.90 (though ignored their estimate of £898.80 to replace the saniplus). The net result was that I paid about £750 to fix a problem that should have cost £140. If I had taken up the Plumbing Force estimate it would have cost over £1000 to fix the problem.”

Posted 3 years ago

“Had a very bad experience with this company so do not recommend that you use them. They charge upfront and if they don't or cant finish the job they will still charge a very expensive hourly rate. I have complained about them after they soaked my carpet but haven't heard anything back from them. They are also extremely rude on the phone and threatening if you don't pay. BEWARE”

Posted 3 years ago

“I contacted Plumbingforce to attend a tenanted property of mine in response to the tenant reporting a leak from the shower. They turned up looked at the shower and left without solving the problem or even turning the water off to the shower. The tenant was told that I would receive a report. This never materialised and I was charged £118.”

Posted 3 years ago

“Charged me £102,for a twenty minute visit,couldn't fix it immediately so the plumber had to come back at a later date,an additional £102 was required for the second visit,plus parts.Way overpriced,I will never use this company again !!!!”

Posted 3 years ago

“I stressed over the phone what system i was using and they sent someone who wasn`t informed, didn`t know my system and couldn`t help. Wasted his time as well”

Posted 3 years ago

“Useless, complete waste of money”

Posted 3 years ago

“Sending the wrong person for the job then charging for their time. Making up stories about parts missing. Staring fixd price quotes which were not detailed. Charging for parts not needed total bill £384 FOR 2 HOURS WORK and apparently an £11 part. Very very bad customer service even worse installer service. It was just a replacement integrated dishwasher. As a pensioner I feel totally taken to the cleaners. Photo of dishwasher not installed no legs no door this was left like this and I was charged £102 for this mess. Then £282 for a 2 hour fitting job!!!”

Posted 3 years ago

“Called out a week ago and they came quickly. However they could not fix the problem and promised to contact me with a solution with estimated costs.We are left without the ability to use toilets or wash basins. However they took payment without an invoice. I telephoned 4 times and was promised that someone would contact me. Then someone phoned to say that they would provide me with an estimate, to rectify the problem. One week later without any facilities I have heard nothing.”

Posted 3 years ago

“We already knew that our problem was that we needed a new Kitchen tap and radiator Valve. Plumbing force charged us £100 for 20 minutes to tell us what we already knew. No work was done as he was unable to source what we needed that day. We were then given a quote for over £500 to replace a tap and radiator valve. Ridiculous price! We found a local plumber who did the Whole job for £100 (the price of plumbing force hourly rate!)”

Posted 3 years ago

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Plumbingforce is rated 3.8 based on 2,372 reviews