Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,595 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT use!!! Charged £5k for a Baxi water cylinder for a 2 bed flat, knowing no better I paid and didn't check their pricing. Asked them again a few months later to price for a boiler and flue for the same property as they actually did an ok job. This time however I did some homework on them when I received a ridiculous quotation. I got 4 other quotes from competitors, all of which were around half the price and using better quality boilers (Vaillant). Used Berkshire Heating Solutions instead who did a wonderful job.”

Helpful Report

Posted 1 year ago

“Horrendous. Sent the wrong type of engineer, without experience on an oil boiler. All that needed fixing was a two port value, subsequently broke entire system. Hung around for three hours whilst I was working, so the company attempted to charge my account AGAIN for the pleasure of breaking the system, despite me not signing out the job as completed. Absolutely fraudulent. Am currently in a COLD house, waiting for another company on an emergency call out to fix it. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“They visited my elderly mum and essentially left her with the belief that the only solution was a full replacement costing £4000, in the end we took opinion and repaired the boiler and replaced a couple of parts for a total £450 including labour. I would like to believe that this was a oversight, but I am deeply concerned for Old people who trust them to offer the best and right advise.”

Helpful Report

Posted 1 year ago

“The gas engineer was booked to attend in the morning and cancelled at 11:46. Booked to attend in the afternoon and cancelled at 16:52. Refuse to say if they could attend the following (working) day. It is December, and I have no heating or hot water! DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 1 year ago

“Plumbing Force, Forcibly steal your money. I found Plumbing Force using Google. I told the woman on the phone I needed a plumber to come and tell me if a dishwasher could be installed. She said it would be a minimum of 1 HOUR'S WORK at £118 and that she would email me the T&Cs. She did not e-mail me the T&Cs. The plumber turned up with a bad attitude and was so rude and disrespectful, I told him to leave within 2 minutes. He clearly did not want to be here, and seemed completely clueless as to why he was here. He said: 'you might as well let me do the work, your gonna get charged anyway mate'. He made £118 in two minutes for no work. Not a bad scam. The narrative on his invoice is complete lies. I called and made a complaint and requested a refund and was told that they sent me a text message (T&Cs), which I never received. I said that on the phone I was told they would be emailed, but I never received them. Anyway, I didn't agree to their T&Cs. Ridiculous to suggest they were agreed. That is clearly what they do, they will tell you, you have agreed things that you did not. That way they make a quick £118 a time. Pretty good con or is it Plumbing Force just using Force. This is a scam in my opinion. What they are claiming is essentially a call-out charge (disguised as a minimum hour's work). They take your pre-payment credit card details in advance (do not give them your card details in advance) and they will take the payment of £118 without your consent, even if no work is done. They also record phone calls but do not tell you that they are recording your phone calls in advance. What reputable company does that? I doubt they are conplying with Data Protection laws. Since providing them with my mobile number, I have received numerous prank calls. They deny leaking my number. In my opinion, this is a very dodgy company that should be investigated by Trading Standards and the ICO. I bet they have made a mint with this £118 a time call out charge scam. They say they have been trading for 10 years, but are not even CIPHE (Chartered Institute of Plumbing and Heating Engineering) accredited. "Anyone working on just pipework such as fitting bathrooms, sinks, drainage or taps does not need to be registered or accredited to any standard, however it is highly recommended that at the very least they are CIPHE Accredited, as this ensures that they follow a code of professional standards and protects you the customer should you have any cause for concern after the work has been carried out." Look at all the other 1 star reviews recently. I will claim my money back via my credit card dispute resolution process. Daylight robbery this is.”

Helpful Report

Posted 1 year ago

“We reported a boiler error F2,F3,L1 with the company Plumbingforce. A technician initially advised replacing the fan to sort the problem. Charge: Inspection + New fan for a total of £607.02. However, an hour later, the problem persisted. Upon reaching out to the company due to the one-year warranty, the technician revisited, suggesting a different issue and said it could be something else which he didn’t know unless he fully assess, an additional 6 hours of inspection at £144/hour . We contacted customer service and they declined responsibility. Now, we're without a boiler, facing a cost of = £607.02 + Visit 15 minutes: £144 Total : -£751.02.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting, The only good part of the experience was the knowledge and expertise of the fitter. The office and sales team are horrific. Basically I was in the unfortunate position of having a broken boiler, no heating or hot water. Desperate, with a family, I went online and plumbingforce quoted me for the work. At the time I didn’t have the time or luxury to research quotes, no heating and water with a family. They quoted me £3500. Desperate, I accepted. After, I was concerned, so I asked them repeatedly for a breakdown of the cost. They cannot provide this, despite multiple asks. After my research I found the model of boiler for £1100, on screwfix. This means that for 6hrs work I was charged the best part of £2500 labour!! No wonder they can’t provide a breakdown!! Please, please, take a few moments to shop around. Even if you were desperate like I was.”

Helpful Report

Posted 1 year ago

“Very bad company to choose, they have troubled us unnecessary and did not do out work. Never try this company again”

Helpful Report

Posted 1 year ago

“Very bad experience, unreliable, deceiving company took my money from my credit card without no work being done is considered fraud. Didn't think Simon was a plumber or even a handyperson. He was supposed to repair the shower tap that was agreed with them, and instead was so disrespectful and unprofessional helped himself to my property without asking and I could have died there on the spot, sat on the bath, then slammed the toilet seat lid to sit down, placed his bag in my sink to contaminate it and started opening and closing the utility door. His behaviour was appalling that I could have freaked out there and then, I was so shocked I was just speechless. The cheek for the company to charge me for the parking for him and kept calling me several times for directions and parking which means he owes me £200 for the advice I provided prior to the appointment. Caution, do not give your card details to anyone and get someone who will give you a free quote, use B&Q and other DIY stores that will have services when you purchase something.”

Helpful Report

Posted 1 year ago

“BUYER BEWARE!!!! This company charged me £500 and did not resolve the issue and then tried to charge another call out fee and then said I needed a new boiler. British Gas repaired it quickly - and much more cheaply and said it was excellent practically new boiler and advised me to report company which I am doing so now.”

Helpful Report

Posted 1 year ago

“If you are reading this, before booking them, think of yourself as very lucky as you probably haven't spent any money yet. And whatever you do, don't, and definitely do not give them your credit card details. If, like us, you are £1,500 down the tubes and still have a broken toilet, then I commiserate with you - what can we do to put cowboys like this out of business? And the Customer Service Manager of the Year award goes to Michelle Docherty/ Dougherty and her able assistant Mr Richard Head. What a piece of work she is - proudly bragged that she has been disservicing customers for 12 years!!! Interestingly they remarkably have a 3.8 rating out of 5.... but if you read most of the reviews a lot of the 1's say they would rather have given 0... so I suspect that score should be low 2's.... absolutely atrocious.”

Helpful Report

Posted 1 year ago

“A rip off! They are quick to take your bank details after booking on the phone. Engineer came to install gas cooker but decided not have the work carried out due to the extra cost for fitting etc. Engineer was only there for a few minutes and got charged a ridiculous call out fee of £ 106! Totally unacceptable! Don't use them!”

Helpful Report

Posted 2 years ago

“Challenging as not quite a scam but very much taking the proverbial. Arrived late after booking. Told one story then tried to charge excessive prices to fix an issue they said was simple. I’ll fall short of saying they are disingenuous but their honesty leaves a lot to be desired. Avoid and go local”

Helpful Report

Posted 2 years ago

“Abolutely terrible. Engineer switched off our boiler during freezing weather and promised would be back first thing the following morning. After multiple calls on our part we finally arranged for the engineer to revisit 48 hours later. Incredibly rude, patronising customer service agent (Michelle). Constant promises to call or send things, which never materialise. Avoid this company like the plague”

Helpful Report

Posted 2 years ago

“Worse company ! The engineer is a fraud Did not properly check and made incorrect diagnosis of the issue misleading me to agree on replacing the entire panel for the boiler. Not answering relevant questions, being dismissive . I finally did not commision them And guess what another engineer did the job in 10 min without needing to replace the panel of the boiler . My complaint is still not handled”

Helpful Report

Posted 2 years ago

“One star is too much. Total rip-off. They did send someone the same day but at a cost of £150 plus VAT. He said the automatic air vent needed replacing and they would send an estimate. The estimate was £65 plus VAT for the part plus £225 plus VAT for fitting - total £348. The boiler was left switched on but with a notice saying "Danger do not use" and it has been working fine for the last 6 days. I googled the part and found it cost £13.20 including VAT so I refused their estimate and ordered the part myself. My usual plumber came today to fit it and said the part did not need replacing and nothing further needed to be done - so I now have a spare AAV and just paid the plumber for his petrol.”

Helpful Report

Posted 2 years ago

“Booked this company to service boiler due between 2pm and 6pm Chris called at 5pm to advise they can’t make it. I had booked half a day of to be there no apologies seems to me they make as many bookings as they can and hope they can get there and they are not the cheapest would not use try other companies first there are better and cheaper out there.”

Helpful Report

Posted 2 years ago

“Horrible service of my fireplace / destroyed the lining!!! Not replacing the damage!”

Helpful Report

Posted 2 years ago

“Avoid at all costs. This company are ruthless scam artists and thiefs. I have reported them to Barclays bank fraud to get my money back. Literally use any other company than this one. They will screw you completely then block your number and email and whatsapp after taking your money. They won't provide a report or invoice etc they took hundreds of pounds from me to fix to valves on a boiler then as soon as i had paid because i wasn't on site never did the job literally took my money and walked then blocked me when I tried to contact them since. It's unbelievable.”

Helpful Report

Posted 2 years ago

“DO NOT USE I wanted a dishwasher plumed. The engineer arrived and said he had to get some parts! Surely he should have parts in his van! He came back after 30 minutes and said it would be another 1 hour to do the work! They take your card details prior to work being done. I phoned the office to say cancel the job as it would cost too much! They took £144 regardless of work being done! RIP OFF COMPANY I got another plumber to do the job! It took him 20 minutes and he charged £75”

Helpful Report

Posted 2 years ago

Plumbingforce is rated 3.8 based on 2,595 reviews