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Plumbingforce Reviews

3.8 Rating 2,371 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

3.8

Based on 2,371 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi l booked plumbingforce for a shower I wanted fitted ,the guy came in looked at the shower and said I can’t fit it but still charged me because l had given them my card details before or else they would not book appointment, and took my money out straight away , please stay away from theses people and came a few hours later than expected, I am going to complain and through my bank also ; and did not tell when l phoned for an appointment that if they could not fit shower I would not be charged and should have asked myself before l booked them , also said should have read the small print and got me sign as soon as the guy came entered my property ,stay away from this company.”

Posted 1 year ago

“Totally useless, unless you like being messed about and loosing money on deposits for other essential works AVOID!! Booked a job month in advance, when didnt turn up rang to find out they had changed the date without informing becuase original was bank holiday which knew when booked it. Then that date they rang and cancelled and rearranged for morning of last day before work with notes added to how essential it was to be contacted midday to say going be late and in afternoon to then be called mid afternoon to say wont make it today leaving everything messed up and needed cancel essentiall work loosing deposit. Whats the point in booking dates if they cant do it and to continue giving lies to put it off rather than say NO and give time to make other arrangments, a total and utter joke of a suposed service”

Posted 1 year ago

“Ridiculous, waited all day on Saturday for a gas engineer to install a new hob, he turned up at 3:30pm, stayed for 10 minutes, said he didn't had the tools required and left. Plumbing force still charged me £118 even though no work was done and they engineers charge per hour, so there is no way they could know how much it would costs before the job was completed. Contacted my bank asked them to stop the transaction and cancelled the appointment for next Saturday. Do not use, they are an absolutely joke.”

Posted 1 year ago

“I would give 0 if I could. Waited in all day Thursday for engineer to connect new cooker simple enough job. Never came said he had hurt his hand. Rearranged for Saturday Didn’t come said there had been gas leak in that area and engineers had been called to deal with that. Do this company think we are idiots. Such riddiculous excuses. Wasting peoples time and quoting silly prices for small jobs. Do not use”

Posted 2 years ago

“Appointment booked for Boiler Gas Safety Certificate and service for 11/04/2022 between 8 am and 12 midday. Had a call from the Gas Engineer at 11 am to say running late but he will try for between 2 and 6 pm. When this was questioned as a definite was told no. Then was told if they didn't make it we would have to rebook. What is the point of making appointments? All it has done is waste my morning and Plumbingforce have lost a customer forever. Poor service, poor attitude from customer service when i rang. Never again”

Posted 2 years ago

“Ricky was very nice and quick to see the problem”

Posted 2 years ago

“Was coming between 8-12 and called after 11 to say they weren’t coming! I’d taken the day off work! I wouldn’t recommend this company to anybody”

Posted 2 years ago

“Glen from Leigh on Sea and his partner did an outstanding job on my heating. They were both very tidy and clean and worked quickly and steadily to put it right when it had not worked properly for three years despite my having had many others try. They were polite and very helpful and I would use them again at any time. Very professional! Well done.”

Posted 2 years ago

“VERY UNRELIABLE. DO NOT USE!!!! I called Plumbing force in an emergency- water coming from a light bulb! They gave me a 4 hr slot and called up last minute and gave me a 4 hr slot the next morning which they moved to the afternoon with no reason given, and then again called in the afternoon to rearrange the next day. All this despite knowing that the lights had tripped! UNACCEPTABLE”

Posted 2 years ago

“23rd Feb 2022 Very unreliable. DO NOT USE. Booked an appointment, was given a 4 hour slot. Travelled an hour to my sons house and waited for 4 hours for them to show up. Then at the last minute, a phone call saying sorry plumber was delayed and asking to re-appoint the following day. Then exactly the same same again. Waited for 4 hours and then another call asking to move to the next day. Unacceptable.”

Posted 2 years ago

“Do not use this company they charged me £118 for doing nothing. I wanted a gas cooker installed but they couldn't do it because of a technicality with gas regulations. Fair enough, but they still charged me the full price. Outrageous”

Posted 2 years ago

“They have fixed only the symptoms of a problem for staggering 300 pounds and they charged another 150 pounds just to tell, there is something else wrong which will cost me hundreds of pounds. Avoid it.”

Posted 2 years ago

“I would advise future customers to be aware of plumbing forces charges. £150 is a lot of money to tell me I need a new electric shower. Luckily I decided not to go ahead with the work to replace the shower at £500 as it just seemed to expensive. It didn't cost that much more to have my bathroom replaced. I recommend you look around first before contacting.”

Posted 2 years ago

“Gas Safe Register P O Box 6804 Basingstoke Hampshire RG24 4NB Dear Sir/ Madam, I am writing to file a report regarding professional misconduct by Mr Gareth Cole who is certified by your organisation (Gas safe card ID: 5004435). I also wish to inform you of what I believe to be the abuse of the Gas Safe Register membership and the exploitation of customers by his employers; Plumbingforce Ltd based at Kanahura, 260 Hillbury Road, Warlingham,Surrey,CR6 9TP. I have attached the following documents which I will refer to in my statement of case. (i) Invoice dated 12/06/2021 sent as attachment to email (ii) Gas warning and advice notice dated 12/06/21 sent as attachment to email (iii) Letter of complaint to Plumbingforce Ltd dated 9/12/2021 (iv) Complaint Letter to Directors of Plumbingforce Ltd (v) Email Correspondence with Ms Becca Oakley of Plumbingforce Ltd. From 06/12/2021 to 10/01/2022. (vi) Sample of adverse reviews of Plumbingforce Ltd in the month of December 2021 alone reported by Trustpilot. BOOKING OF APPOINTMENT Plumbingforce Ltd is listed on Google search as a company which offers repair to Baxi Boilers. On 6th December 2021 I telephoned the company regarding malfunctioning of my central heating system powered by a Bermuda Baxi Back Boiler. I informed the company’s representative that the pilot on my installation did not flare up to provide heating. I also stated that a previous engineer who had called but was not available on the day had advised that the likely fault was the ignition, and that the PCB may also require replacement. Ms Becca Oakley, the After Sales Manager in her correspondence (email of 08 December 2021 highlighted in red ) confirms in outline my conversations with the company’s representative. I did not, and Ms Oakley does not state in her email that I reported the smell of gas which would have been obvious to two other members of my household nor did I report a hissing sound coming from the installation. At no time during the booking process was I advised that a Bermuda Baxi Back Boiler is considered an obsolete installation for which no parts are obtainable from the company’s suppliers as Ms Oakley was later to assert in her email of 23rd December 2021 as highlighted. ENGINEER’S CALL Mr Gareth Cole turned up in the company of a younger colleague or family member. He expressed concern that the coal bed and surround had been removed. I explained that they were not an integral part of the installation and that I had removed them myself to grant him quick access to the installation. I also informed him that the fire had been isolated in the past as it was not required for space heating. He laid in front of the installation on a dust sheet he brought with him and spent about fifteen minutes reading the Baxi Bermuda Inset 2 Boiler 50/4 E manual on his electronic device. He explained that the fault could be inadequate oxygen supply which caused the boiler to automatically shut down or that there could be accumulation of shoot in the chimney. He did not ask to inspect the gas meter or ask that I turn on the installation to observe how the pilot comes on but does not flare up. I offered to make a cup of tea for his colleague and upon my impromptu return to the sitting room, I observed Mr Cole with a spanner in hand, turning a bolt or valve which created a hissing sound and the release of gas which was noticeable by a distinct smell. He mumbled an explanation and falsely claimed that he could smell gas “all along”. He explained that he would not “touch” the installation as someone else had previously worked on it. He offered to cap the boiler and provide a quote for a replacement boiler. I declined the offer. AFTER SALES Shortly after Mr Cole’s visit I received from Ms Becca Oakley the After Sales Manager emails with attachments namely an Invoice (Appendix 1 ) and a Gas warning and advice notice ( Appendix 2) which the company referred to as a certificate. The invoice categorically states “Did not work on appliance”. Yet the certificate makes two false claims namely that “Escape of gas has been detected on the appliance” and “Has been turned off and a warning label attached” with reference to a non-existent gas leak. This became the subject matter of email exchanges between Ms Oakley and me. I informed her that there was no gas leak; that Mr Cole tampered with the appliance and he did not fix a warning label as the certificate purported. Ms Oakley’s email of 8th December 2021 asserted that a gas leak was detected and stopped. She advised that I replace the installation as it was deemed obsolete, and no parts are available for its repair. Her email appeared to suggest that Mr Cole performed some tasks or activities involving investigation and fault diagnostics; when as a matter of fact all he did was to observe a coalbed which had been removed, reading the manual on his electronic device and caught in the act tampering with the appliance. COMPLAINT I filed a formal complaint on 9th December 2021 and in my letter included photographs of the replacement ignition and the boiler in working order. I received no response within the fourteen days I’d specified and consequently wrote to the Directors of the company. I then received the email of 23rd December 2021 in response to my complaint from Ms Oakley; the After Sales Manager who had previously touted a new installation now advising me that she is also the company’s complaint officer. Her email of 9th January 2022 claims that my case has been reviewed and they “remain in the decision that the minimum one-hour charge is applicable for the visit and the warning notice advising that a non-gas safe engineer had taken the fire apart would be applicable”. WHAT REVIEW? Regarding the very serious charge of tampering with a customer’s appliance to raise a false flag, Ms Oakley has not demonstrated that she has followed a complaint process and has spoken to Mr Cole or his colleague regarding this matter to ascertain their version of events. Setting aside the minimum charge that the company is so desperate to keep, she appears to condone Mr Cole’s unethical practice? GAS LEAK In her email of Dec 23, 2021, as highlighted she makes the most outrageous and incomprehensible claim that : “Regarding the gas leak which has been advised, we are unable to say whether this was a continuous leak which had been experienced, and are unable to provide an opinion on this, only that when we attended the property and investigated the matter that there was a hissing sound on the union, and once tightening up the joint this hissing had stopped. Due to no leak being left there was no need to raise an additional warning notice for the leak as when we left there was not one present”. It is uncertain who the “we” in her statement refers to. Presumably the After Sales/Customer complaint department of one, is unable to say and provide an opinion on whether there was a gas leak. Either there was a leak or there wasn’t. That should be incontrovertible. It should not be a matter of detached opinion as she asserts. The gas leak and hissing sound were supposedly emanating from the appliance. If gas had been detected the remedying of the situation would conceivably be accounted for as work done to the appliance. However, the Invoice categorically states “Did not work on appliance”. WARNING NOTICE In back pedalling on the illusory claim that a notice was fixed to the appliance, Ms Oakley in her email now refers to “additional notice” which was not required. It speaks to Mr Cole’s lack of competence as a gas safety engineer and insincerity given that he did not fix a warning notice to an appliance which he deemed to be at risk. BAXI PARTS Ms Oakley states in her email of 23rd December that “Due to the age of the appliance and our suppliers not providing new parts for the Baxi Bermuda, we recommended that a system upgrade is required”. This claim cannot be true as Mr Cole made no attempt to disassemble the appliance to look at the ignition. Knowing very well that their supplier does not provide parts for the Baxi Bermuda, the company nonetheless persuaded me to pay for an appointment with the assurance which she states in her email as “ we advised that our engineers work on an hourly rate for their time spent on site, with a minimum of the first hour, plus the cost of any parts if they were required. I believe that no reputable company will quote for a job when it knows that parts are not available for the appliance. PROFESSIONAL MISCONDUCT Regarding the purported incidence of gas leak in a home, Mr Gareth Cole was not the least alarmed and permitted me to switch on the kettle (an electrical appliance) to make tea for his colleague. This fact should be sufficient to convince any gas safety conscious person or institution that his claim of finding a gas leak is false. If not, then this act of gross negligence which puts customers safety at risk should disqualify him from flaunting a gas safety card. It is clear to me that Plumbingforce Ltd is either not concerned about or incapable of investigating my reported case of one of its engineers tampering with a customer’s installation. It appears the company condones the unethical conduct of its employees/contractors. I have attached nine pages of adverse reviews by customers as reported by Trustpilot in the month of December 2021 which shows the company’s exploitative track record. However, tampering with a customer’s appliance to release gas, must fall in the league of despicable behaviour and professional misconduct which as a Trade Body you should be concerned about. Not many customers will find the time to pursue redress or be capable of coherently presenting their case. I have chosen to do so to prevent Mr Gareth Cole from perpetuating his scam on the unsuspecting public. I trust you will share my grave concern and take action to maintain your reputation as an institution that the public can trust to regulate the conduct of its members. Yours faithfully Kenneth Koranteng”

Posted 2 years ago

“MAY THE FORCE NOT BE WITH THESE SCAMMERS Gary Charles and Tabby Manning Dear Sir and Madam, I am taking the unusual step to write directly to you as the directors of Plumbingforce Ltd. as it appears to me that you superintend over the affairs of a company which is so profit eyed and financially desperate as not to care about customer ill will or damage to its reputation. At the very least you could try to salvage what is left of your questionable and diminishing reputation (as evidenced by online customer reviews) by acknowledging and addressing customer complaints which portray your company as an insidious and ethically bankrupt company. As a case in point, Mr. Gareth Cole, one of your engineers (I’ll be generous to permit him an undeserving title of a vocation) who as it turns out has no experience of repairing back boilers attended my property on 6th December 2021 on an appointment to repair a malfunctioning back boiler. He spent the better part of fifteen minutes on his belly staring at the installation and reading the manual on his electronic device. He then proceeded to tamper…yes! tamper with the installation, as in, use his spanner to turn a bolt to release gas which was noticeable and evidenced by a hissing sound and a distinct smell. He then turned off the “gas leak” and made a false claim that he found a gas leak. He employed that despicable and comical display as a basis to declare the installation obsolete and prospected for business by offering to quote for an alternative replacement. Matters moved from the ridiculous to the insane when your after-sales manager Ms Becca Oakley sent me an email with an attached certificate purporting to confirm a gas leak which was found on “the union on the gas tube”. She also claimed that Mr Cole had capped the gas supply to the boiler and fixed a warning notice to the installation because he deemed it “At Risk”. She asserted without proof that the back boiler is so obsolete that no parts are available (even though Mr Cole did not identify which parts were required for the repair) and as usual, pitched for business to install a replacement installation. The facts are that dodgy Mr Cole performed no such task nor did he fix a warning notice to the installation. In all honesty I would have yielded had Mr Cole chosen not to touch the installation at all for safety reasons. However, having your engineer tamper with an installation as a pretext to making false claims, and having your after sales manager condone such despicable and unethical behaviour cannot be left unchallenged. I mentioned in my call to your sales representative, and this is confirmed in Ms Oakley’s email, that a previous repair man had mentioned the printed circuit board or ignition as requiring replacement. Mr Cole did not investigate faults to the printed circuit board or the ignition. He was clueless. Had there been a gas leak evidenced by a hissing sound and smell; that would have been occurring over ten hours prior to my call and I most certainly wouldn’t have called you but called the gas emergency number on 0800 111 999. It took Mr Cole more than fifteen minutes to find gas leakage, having previously offered several possible causes of the malfunction (no doubt as stated in the manual) which included insufficient oxygen supply and a chimney clogged with soot. Having detected gas leak Mr Cole was not alarmed and did not caution me not to switch on the kettle to make tea for his colleague. Wouldn’t a competent gas engineer prevent anyone from switching on an electric appliance in a home where gas leak has been detected? It is unconscionable for Mr Cole to abuse the gas safety regime by making false claims. Your company has failed to acknowledge receipt of my complaint of 9th December instant, and I take it have no intention of responding. Please find attached my correspondence to your company which together with this letter to you, will be included in my submission to the Trading Standards Board and the Gas Safe Register. Contrary to the lies peddled by Ms Oakley the ignition part no 246026 for the Bermuda Baxi Boiler is available to order. Thankfully a competent engineer has been on hand to restore my back boiler to life and as you can see in the photo below it is providing heat and comfort over the Christmas season. The installation is not at risk. It is your engineers who are clueless and your company which exploits customer.”

Posted 2 years ago

“I recommend that PLUMBINGFORCE should be avoided at all costs. My experience with them started when I was contacted at 5am via a neighbour of my 94 year old mother, that a water pipe was leaking to the flat below. I will highlight that my mother lives in Bristol and I live 260 miles away in Norfolk. I contacted several emergency plumbers in Bristol but the only one to respond was PLUMBINGFORCE Limited. They informed me that they would attend that day between 9am/1pm and the cost would be £200 plus VAT and parts. However, the plumber did not turn up. I contacted them to highlight that my mother was 94, hard at hearing, easily confused and sat in a flat with no water, toilet or heating. The plumber eventually arrived a t 1pm the following day. Before the plumber had arrived, I noted on my mobile phone that my credit card company pinged me that £220 was deducted from my account. The problem was resolved by the fitment of a simple adapter. However, I was then shocked by a further withdrawal from my credit card of £248, making a total of £468! On querying the costs I was told PLUMBINGFORCE charged £130 per hour labour for 2.5 hours work. They also told me they had reduced it from £200 per hour, as they did not turn up when they promised. That would have cost £693 for the fitment of a simple adaptor. I also queried the 2.5 hours to complete the job plus £65 plus VAT for parts. As a retired mechanical engineer dealing with pipe systems on complex aero engines, I could have fixed the problem in less than an hour with parts from Screwfix for less than £20! But, as highlighted above, I was 260 miles away and had no choice but deal with PLUMBINGFORCE. In my opinion, this company takes advantage of vulnerable people such as my 94 year old mother or anyone who is in need of an emergency plumber. Fortunately, I have since made enquiries and found local plumbers who are reliable, professional and considerably less expensive. But as is said, hindsight is a wonderful thing. If you feel the £200 per hour labour is acceptable than by all means employ them. Although it’s perfectly obvious that I will not be”

Posted 2 years ago

“The price they quote is not the price invoiced. They go around checking everything else that's gas and then charge you for it. They un-necessary change copper pipe etc etc. Would not ever use again, rip off merchants.”

Posted 2 years ago

“Booked engineer arrived. Advised that they could not service the boiler as they need to resolve a potential blockage in the water tank first. I asked if I would be charged for the call out of 20 mins. Advised I would be charged but when he quotes for the additional work it would include the bolier service which did not take place. The next day I was charged the full amount. I have still not received quote (4 days later) for the additional work. I have complained to the company via email. However will be taking this further as this appears to be their standard business model. Charging of non delivery of the actual service, how is this ethical?”

Posted 2 years ago

“Overcharged - DO NOT TRUST! This company turned up and completed the work in less than 1 hour, the engineer left and sat in their van until it had been 1 hour 13 minutes since arrival. They have now charged me (£80) for this time sat outside doing nothing! When challenged they showed me a signature that isn't even mine saying that confirmed I 'accepted' that as the departure time. When you complain you get a faceless email with no names. DO NOT TRUST THEM”

Posted 2 years ago

“They charged us an excessive amount but couldn't fix our blocked Toilet. They charged £130 + VAT to fix a blocked Toilet but we're unable to do so. They spent part of the time looking in rain drains out the front of the house instead of looking under the manhole in the back garden. A different plumber charged £80 + VAT and fixed the issue in 30 minutes. Definitely do not hire them to fix a blocked Toilet. There are far cheaper and better people out there. I requested a refund but was told I couldn't get one as the fix involved using a rod and their rods wouldn't have been big enough even if they could find the right hole. My advice: Chose a company with bigger rods that know where to poke them.”

Posted 2 years ago

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Plumbingforce is rated 3.8 based on 2,371 reviews