Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,655 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,655 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whole process was straightforward. Booking the appointment, plumber turned up on time, job was done quickly and efficiently.”

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Posted 4 months ago

“Superb service and very professional throughout. Thank you so much.”

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Posted 4 months ago

“Speed....all sorted within 4 hours. Visiting plumber really helpful and respectful.”

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Posted 4 months ago

“Avoid this company at all costs! Charged me £144 for a call out to diagnose the fault on my Aqualisa shower despite advertising on their website that for aqualisa shower repairs “there are no call out fees for our emergency plumbers”. Quoted me nearly £3,000 to replace a faulty processor and flange and said they would fit it the next day. Having later researched the cost of a new processor and flange (around £500 including next day delivery) and labour costs (maximum of four hours = £576), I queried the quote (which they emailed to me after the engineer left and had which had no detail on it whatsoever) and asked for more details. They were never provided. Then phoned the company the next morning to again query the cost. They said they would call back. They never did. Engineer turned up with a whole new shower (not just the processor we had been told we needed). When I queried this he became aggressive and took it upon himself to leave. I cancelled the job by email later that day. The engineer lied and said that I had cancelled the job on his arrival. Consequently they charged me for four hours work (they were at my house for two minutes according to my CCTV) ie £576, on top of the £144 already charged, claiming that this was for reasonable costs incurred due to me cancelling the job. So they have charged me over £700 for nothing and are refusing to give me a refund or enter into any further correspondence with me, claiming I agreed to their terms and conditions. I have reported them to Trading Standards and Citizens Advice. Sadly I have subsequently read other customer reviews and can see that my experience is not unique. I am retired and this experience has caused me undue stress and financial hardship. Company should be renamed Plumbing FARCE.”

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Posted 5 months ago

“Plumber was excellent”

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Posted 5 months ago

“It was a minor issue but they were kind and explained what was going on, and they are responsive to phone calls and queries”

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Posted 5 months ago

“Great customer service. Tyriq arrived within the time specified. He was professional, polite and helpful. Thank you. Would recommend.”

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Posted 5 months ago

“Reliable, honest and knowledgeable.”

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Posted 5 months ago

“Excellent service communication clear pricing . Heating engineer very professional arrived on time. Kept the work area tidy and clean finished on time. I couldn’t fault our experience. We have had an issue with boiler. The response nd follow up was very quick and professional. All good now.”

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Posted 5 months ago

“The initial response was prmpt and helpful indeed. Subsequent visityo replace faulty part is still pending .”

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Posted 5 months ago

“Arrived on time and provided an annual service on my Valliant Boiler. Very professional and friendly. Wouldn’t hesitate to use Ashley again.”

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Posted 5 months ago

“Excellent boiler service”

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Posted 5 months ago

“Great service. All seemed straight forward. No problems. Everything left how it was found.”

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Posted 5 months ago

“Didn't turn up on the Friday as they had said they would. Therefore had no hot water for the weekend. An engineer phoned on Monday morning to say he had passed the building and couldn't park so was going away again. I had explained to the company where he could park - on the slipway next to our flats. This has yellow lines but in 11 years of us living here, no trades or delivery person has received a ticket because we're on the Thames path and so there is so on street parking. He was only persuaded to park up on the slipway after I pointed out that we have underground parking which he could use instead (he declined the offer because he said there were ladders on his van which therefore wouldn't fit. I could see him park the van from my window, there were no ladders on the roof!). 2 and three quarter hours later he had replaced the element but the bill was just under £700 which seems to me extortionate and really that with the stress of the non appearance/the apparent reluctance to stay to do the work/the slowness of the work and also the unclear communication about the job - this was an awful experience that I wouldn't want to repeat. The plumber also didn't take his rubbish away or clean up after him.”

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Posted 5 months ago

“Excellent help sorted my gas fire out and gave me good advice very happy”

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Posted 5 months ago

“Avoid at all costs Called PlumbingForce to get the household shower fixed as it had been not been receiving hot water. They sent a plumber who fixed the shower but overtightened the dial making it impossible for elderly grandmother to move. The plumber came back which she was alone and upsold her a new shower unit that we did not ask for. Plumber left and we came home to find a new shower unit installed.... half the water pressure as previously available and silicon snot all over the tiles from an amateur installation job. Not only did this scumbag take advantage of an elderly woman to upsell a shower but couldn't even do a decent job of it. Nearly £1000 later and they have ruined our shower. These people claim to be specialists but are cowboys - do not use PlumbingForce - phoned to complain and they wont take complaints over the phone and think 7-10 days for an email reply constitutes good customer service whilst we are stuck without a shower in the meantime.”

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Posted 5 months ago

“I initially wrote a glowing review of the plumber who came and identified a slow leak from my cistern. I had to go to a funeral, but trusted him to get on with the job. There was somebody else in the flat when I left. Whilst I was gone he identified a crack in the toilet I had not previously seen. But I believed him. And agreed for him to purchase a new cistern and toilet. I paid for over 8 hrs of work, even though 4 of the hours were spent purchasing the cistern and toilet. Because of the longstanding leak there was plaster damage and damage to the skirting board. I had to engage a separate workman to finish that. When he arrived some weeks later and opened out the cistern, he found Plumbing Force had not installed it properly, hadn't even used a washer on the pipe that connects to the toilet. And had bent the connecting pipe so badly it needed replacing. So the leak/damage was even worse. This new workman was shocked when I told him Plumbingforce had charged me over £500 for the cistern and toilet. I have been asking for clarity on the invoice for around three months now. The office tells me the plumber has the details, then the plumber tells me the office have all the details. I know they're playing me, as I just tried to call one last time and they were so aggressive. Telling me I was very rude and talking over them. Every time I tried to speak they would start shouting telling me I was being rude. Bottom line they are refusing to give me evidence the toilet and cistern cost £534. Instead they just shouted and shouted. I paid over £2000 and then had to pay another contractor over £1,000 to sort their shocking mess. Avoid this company at all costs.”

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Posted 6 months ago

“Avoid this dreadful company and save yourself some money. I booked a gas engineer to come and move a gas pipe which was in the wrong position for a new kitchen stove. He turned up, clearly not prepared to undertake this simple job having brought no pipes or connectors with him. He spent 10 minutes inspecting the problem and left. For this I was charged £118. This was swiftly followed up with an outrageous quotation to carry out the work for £677.78. This quote contained no information about the cost of parts or the amount of labour time involved. I did ask the engineer how long it would take to do the job and he said “a few hours” - about which I was sceptical. I swiftly got in touch with another local company and their engineer has just completed the work for more than £200 less than PlumbingForce. He did it in one hour! I raised this treatment with the PlumbingForce’s Aftersales Manager and asked for a refund but he would not budge an inch. They do not appear to be interested in their customers’ experience.”

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Posted 7 months ago

“Shambles of a company, DO NOT USE. Appointment was booked well in advance for 9am-1pm slot. Plumber did not turn up and then casually later in the day I was told they aren't coming, we took time off unpaid to be home for the appointment. Think this could be a scam. AVOID”

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Posted 7 months ago

“Appalling Service - avoid! Engineer has now failed to attend on three separate occasions, namely the 28/07/25, 29/07/25 and now 08/07/25. First two dates I did not find out the engineer was not attending until half way through the days in question. I have just received a voicemail message advising the engineer will not be attending tomorrow either and asking me to rebook. This company are are clearly having a laugh at my expense. My partner and I between us have now taken 3 days annual leave to be at home for the engineer, which are now wasted. I have already paid this company the total sum of £575.28 as a deposit. This is appalling service. Awaiting a refund of sums paid.”

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Posted 7 months ago

Plumbingforce is rated 3.8 based on 2,655 reviews