One star is very generous, I don't usually leave reviews on companies unless i'm very satisfied or very disappointed. For many years been using Plumbingforce for my annual boiler service or indeed for emergencies and been satisfied until this new company taken over Plumbingforce, however, they still using Plumbingforce as their name so they don't lose their clientele and to look more professional. Couple of weeks ago i contacted PlumbingForce to arrange the relocation of 2 water pipes that come from the house to my utility room and place them from the left corner to the right corner inside the utility however, i wanted those pipes to be through the concrete floor as i wanted to tile the floor and have no visible pipes, the operator on the phone assured me that all their engineers are qualified and have all the necessary tools and materials to do the job, i've explained again just to make sure this will be possible and again they assured me not to worry as they can do it. I've agreed to their £120 + vat fee for the first hour + £60 +vat per hour after that + any materials and booked the engineer for the following day as i needed this job to be done before the next builder was booked to do the tiling. The engineer turned up on time at 08:00 am next day and left at 08:02 after she mentioned she is not qualified or have the equipment to cut or dig the channel in the concrete floor for the relocation of the plumbing... and the company charged me £144 including VAT for doing absolutely nothing. This puts massive delays in works that already has been booked and money spent, i'm not talking about just £144, is all the other builders that will be pushed back because of this. I understand how trade works and i know that there is a minimum charge or whatever, however, if you assure me over the phone that the engineers are qualified and they have all the necessary tools and materials for the job, why don;t you send someone that can do this job, or indeed, if you know you don't have the capability to do this kind of job, why taking people money. As soon as the engineer left, i contacted via telephone the office of PlumbingForce and explained the situation and been put on hold for over 5 minutes for the operator to talk to their manager, after all this waiting, been told to send them an email to the aftersales which i did immediately, after 5 days, i've received an email from their after sales manager saying they won't refund me any money as i have agreed for the minimum fee of £120 + vat for the work even if they didn't do any work. This is so frustrating and disappointing as such a big company do not look after their customers and promises what they cannot deliver, no wonder why they only have 1.3 star on google reviews. This will just top this up even more as they deserve it. Terrible experience for few hours work that probably won't take even 40 minutes to the right engineer, this added so much stress that wasn't even necessary. Well done guys, you've earned another review.