Having suffered a fire that had meant damage to the hot water tank I asked for an emergency appointment as we had no water and no central heating. I was told someone would be out between 10 and 1, at 12 o'clock I received a call to say unfortunately the plumber was running late and would be with me between 2 and 6. At 5pm I rang to find out when they would arrive. The person I spoke to could not answer partly because she could not hear most of the conversation because of noise in the background. At5.30 I got a phone call to say their workman would not be attending but could come tomorrow afternoon. GREAT EMERGENCY SERVICE. I now have another night in a hotel, bid not even get an apology