I found the call ladies very curt and a little bit of sympathy would not have gone amiss. The total cost of the repair to my boiler was over £500, £200 of which was labour. It took the engineer well over 4 hours to reach me despite being called after 3 hours to say he would be with me shortly. This left no time for him to obtain the spare part as the suppliers were closed by then so it went onto the next day. I could not fault Dan Symes the engineer who carried out the job most efficiently
8 years ago
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