A technician was scheduled to see me on Thursday within a 4 hour time slot. No one came. I got a call 44-minutes before the slot ended saying that I would have to reschedule. I appreciate that they called me. My slot was rescheduled to Friday between 10am-2pm. The technician arrived at 2:15. A very nice gentleman named. He struggled to do the routine service. After about 3 hours he said that he was unable to complete the service due to something obstructing access. He was referring to a piece of wood which was not heavy and I easily removed in less than 1 minute. Early during the visit he asked me for my manufacturers booklet. I gave him the booklet which had not been completed by the installer. The technician notified me that he did not have verification of the commission of the boiler so my heating and hot water would need to be turned off and the boiler flagged as unsafe. To his credit he only charged me for the 1 hour that it should have taken to NOT do the job. He said that he would come back the following day (Saturday 8am) to complete the job. The following day he called me and agreed to come by 1:30. I then spoke to him at about 2:30 and he said he could not come until Monday (this means that I would have no hot water or heating for the rest of the weekend) I immediately called plumbing force and spoke Micheal who was quite rude. He told me that there was no appointment booked for Saturday and questioned why I booked the appointment directly with the technician. After a bit of back and forth he said that even if someone did come, because my boiler had no proof of commission they would have to "uninstall and reinstall the boiler" and it would cost £700. He showed no sympathy for me as the customer. When I challenged him based on what the technician told me while at my property he said that it was a "miscommunication" I then called the technician who had visited the property and he said that Micheal had not explained it correctly and gave me a better explanation. It still didn't resolve my problem or provide a simple solution. I then did a little research and found out that the commission number is easily obtained by calling Gas Safe and or the manufacturer. First thing on Monday morning (after a cold weekend with no hot water) I called gas safe and the manufacturer the manufacturer gave me the commission number and stated that it is common practice for it not to be in the book because this information is sent by email now. She also stated that plumbing force should be aware of this. I called plumbing force and spoke to someone named Michelle. I did not need to fully explain the events leading up to the call because she had my notes and said that she was "sitting behind Micheal" when we spoke on Saturday. She took a defensive position when I pointed out that although they did things technically correct, at no point did they do the RIGHT THING ethically by advising me that the commission number can be easily obtained with one phone call. She also didn't like the fact that I mentioned the negative reviews that I found here and on several other review sites... (as I said, where there is smoke there is fire) I offered her the opportunity to make things right by sending a technician today. She sarcastically said "Thank you" and offered me a slot between 12-4 but said I would need to produce documentation to confirm the commission. I told her that I had to wait for the email from the manufacturer but, it could easily be confirmed by calling gas safe or the manufacturer. She said that they can not do that. I am still trying to get this resolved but I would warn anyone that is hoping that Plumbing Force will deliver a professional, customer focused service to FIND ANOTHER COMPANY. With the exception of the technician who came out, EVERYONE WAS RUDE. They will quickly take your card details to secure the appointment but beyond that they lack simple courtesy and understanding. They project a ethos of 'we are here to make money'. This could have been so different if they had actually showed up as agreed on Thursday and been more informative with providing solutions rather than being economical with the truth. They probably spend a lot of money to ensure they rank high on google, which is how imagine most people find them. I should have read the reviews first. I'd rather support a local business man who values me as a customer and is looking to get repeat business and not just a one off job. PLEASE DON'T TAKE A CHANCE with plumbing force. Find a company that will treat you fairly. I suspect that the complaints team at plumbing force will discredit my account of the events but this is the truth. I would have given them 1 star but the technician was nice and they did call when they cancelled my first slot. It could have been worse but more importantly my issues could have been avoided.