I asked for an installation certificate for a boiler in a flat I was selling. When the chap came round he said he couldn't do that as they didn't install the boiler. He went way & said it was no problem & he would cancel the job. I then noticed they had charged £102 to my card. I telephoned to complain & the lady said they still charge for the callout even though they hadn't done the job. She also gave me the email adress for someone called Michelle in their complaints department. This is sharp practice & I'm going to report them to Watchdog
8 years ago
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