Terrible. Rung at 8am for emergency service due to leak. Told someone would be here between 9 and 12. Got a call at 11.30 to say there had been a delay, so to now expect someone between 2 and 6. Another call at 3.45 to say that they couldn't get here until the next day. Completely unacceptable. Completely oblivious to the fact that by keeping us hanging on a string our chances of finding someone else were fast vanishing. I commented that the large banner on their website promises 1-3 hour service. Apparently, I was at fault for not reading the small print of the terms and conditions. Would award zero stars if this was an option