I initially contacted 'plumbingforce' on Friday 30th June. I was told somebody would contact me before 2:00.. They did, but unfortunately they explained their engineer would not be available, so they said somebody would contact me before 6:pm. At about 5:pm sombody did contact me and explained that their engineer wouldn't be available today, so somebody would contact me between 8-12 the next day. At around 12:00pm sobody told me that the engineer was on his way. At around 2:15pm, still no engineer. A lady named Michelle told me that the engineer had been stationary at the side of the road for about an hour and a half and couldn't be contacted. Where was the engineer, in a pub, at home, whereever he was he couldn't be contacted. The whole experience of 'PhumbingForce' was very frustrating. Why didn't the engineer contact base. Even if he had broken down, why didn't he contact somebody, so they could contact me, pathetic, unprofessional and they've wasted nearly two day of my time, time I could of spent getting professional/reliable customer focused help.