Very disappointed. First time I called I got a response within the hour despite it being 3:30pm on a Friday afternoon and it was fixed. Unfortunately the blockage came back within 6 days and I called again today at 7:30am. I was told somebody could be with us by midday, this was then changed to 3pm, I was then called to say by 6pm and then called again to say it would not be today. Not the 1-3 hour response the website offers on a hot day when a toilet blockage is unpleasant and we have guests this evening. I had stayed home all day and options given for tomorrow were stay in all morning or all afternoon - so I declined and will look elsewhere. Frustrating.