I asked Plumbingforce to check a boiler for a gas check.I was told the call out price and the extra costs if further work was agreed and carried out. I was informed that the boiler and gas fire were unsafe to work on and needed replacement and that a new boiler would cost £4 - £5k. I get all that and understand that gas appliances go obsolete and too expensive to repair. My disappointment was that that they then charged me for 2 hours servicing a boiler that they said was unsafe to work on and later admitted that the engineer had actually been on site for 1 hour & 47 mins, doing what I am not sure. I later had the boiler replaced for £2400 by a n other plumber. I was fobbed off by numerous people at their office when I queried the charge and eventually they agreed to reimburse me half an hours time = £59. Had the second hour been refunded as I had asked I would have had no issue but to have to justify and question the abilities of an engineer, over a period of weeks, at a supposedly reputable company left a very sour taste