Awful. Despite an inflated fee compared to a competitor I agreed for them to come and repair my faulty boiler as they said they could do same day before 3pm (competitor said after 3pm) 3pm came and no engineer. I called twice and spoke to 2 rude staff who clearly didn’t give a toss, despite it being the coldest day of the year and I’ve a 4 and 2 year old to be told they couldn’t guarantee a visit. Appalling. I will be checking bank statement to ensure they’ve not taken the staggering £120. Utterly appalled they get away with this.
7 years ago
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