As the previous person, I called to make an appointment, I told the lady on the phone my details, i also mentioned I am being treated for cancer and must get my boiler fixed, she told me the prices, booked me for that afternoon, then later on a man called to say they would not be there until the next day pm, He was very abrupt, to the extent I would say he was rude, he also came across as if he was pissed off with something ( maybe me ) I was told by him after he asked how much my quote was, when I told him, he said, "well that's not our emergency quote, that's the std charge", I said "how would i know if no one had said" I managed to get another firm to come out that afternoon, rang this company back, and cancelled. I will never use or promote this company. Christopher Peacher, Norfolk