Called on Friday morning about a leak. They initially said that someone would come within three hours, but then postponed it due to an over-running job. I asked them to rebook for Saturday morning. They phoned at half 12 to postpone for a later slot. They finally phoned again at quarter to 5 to say that the engineer wasn't going to make it until Monday and would I like to rebook for Monday morning! I wouldn't count on their same-day service. Feeling very disappointed by this service.
5 years ago
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