Absolutely shocking! We have dealt with over 30 gas engineering companies and have never experienced service, customer service, lies, delays, lack of communication, excessive billing and an appliance left in an unsafe state! Having then spoken to Michelle, the 'Resolutions manager' her attitude was appalling. 1 job they attended and told the tenant they needed to go out for a part, then never returned. When we arrived the tenant was still sat waiting. The 'Resolutions Manager' then spoke to the engineer and advised us 'the tenant had to go out' - he was still waiting when we arrived the same day. The 2nd job they attended, capped off the heater but also removed it (containing asbestos) which we never asked them to do and left it propped against a wall with asbestos rope sat on top. They have attempted to charge us an extra £100 for this 'service'! Having spoken to Michelle, clearly very unhappy with the service but polite all the same, she advised me she was going to 'terminate the call'. Wow - steer clear.