I called for a same day visit as I have a 1 year old and needed our boiler repairing quickly. I was told someone would be here between 1 and 4pm and they would call 30 mins before arriving. By 3.40pm I hadn't received a call so I had to chase and was told someone would contact me. Approximately 4pm someone called to say the engineers van had experienced a problem and he wouldn't be with me today. I was offered an appointment the next day. I was really disappointed that the appointment was cancelled so last minute and we had to go without hot water and heating overnight with a 1 year old baby.